We enjoyed our trip to Guadalajara this July. Our family was able to use our free flight voucher from last year. Our flight had been canceled but Aeromar honored our flight on a different airline and gave us vouchers for another flight free. We were still had to pay the taxes and fees.

Avoid this abusive airline. They will not refund anything to your credit card but only in a form of credit for future flights,

Who wants to fly this crappy, bad service, third world service airline anyways? Avoid at all cost! Terrible service.

We flew Aeromar for the first time. The service was great and it was a clean, quick, easy flight. No problem

You can never get luggage with the flight ticket. Only a carry on and the website says you can pay for the luggage at the airport.

You pay for an extra bag $80 which allows you 23 kg and then because my bag is 29KG i pay $150 for the extra 6 KG.

Why wouldn’t they charge me for 2x bags which is $160 ?
They can never explain anything there only answer is “the policy”

A total of $230 on top of the flight ticket which is $250.

This is the lesson you get for flying cheap, you end up with a cheap service, cheap experience, rude unprofessional people, and expensive payments.

Never again !

I had a flight back to the uk from Mexico and had my flight booked from Havana to cancun. However 3 days prior to flying I received an email saying that my flight had been pushed back 20 hours. I had booked my flight with room for delays but this meant I would not make my return flight home and because of this I had to book a whole new set of flights. Despite this 20 hour set back, the company has refused to refund my ticket and I have therefor lost out on a lot of money. I did fly with them to cuba in the first place, the plane was small (not a problem unless you’re not a confident flyer) but this flight was also delayed around an hour- hour and a half. I also had to pay extra for baggage as it was not your standard bag plus a carry on that I paid for (which is what it reads like in the itinerary) but just one bag total. They then told me I had to give it to someone to put in the hold, but no one ever took it off me so I don’t know if I really had to pay or not. Overall just a bad experience flying with this company. I fly a lot and never bother to complain if things go wrong as it happens but I would like to protect other travellers from using their services as they were especially inconvenient