I had a flight back to the uk from Mexico and had my flight booked from Havana to cancun. However 3 days prior to flying I received an email saying that my flight had been pushed back 20 hours. I had booked my flight with room for delays but this meant I would not make my return flight home and because of this I had to book a whole new set of flights. Despite this 20 hour set back, the company has refused to refund my ticket and I have therefor lost out on a lot of money. I did fly with them to cuba in the first place, the plane was small (not a problem unless you’re not a confident flyer) but this flight was also delayed around an hour- hour and a half. I also had to pay extra for baggage as it was not your standard bag plus a carry on that I paid for (which is what it reads like in the itinerary) but just one bag total. They then told me I had to give it to someone to put in the hold, but no one ever took it off me so I don’t know if I really had to pay or not. Overall just a bad experience flying with this company. I fly a lot and never bother to complain if things go wrong as it happens but I would like to protect other travellers from using their services as they were especially inconvenient