Planes are propeller driven and slower than bigger jet planes. Not all stops are mentioned and every stop we had get off the plane and go through all the airport process to board the same plane with same staff looking not very organized and boarding passes don't always show the correct info. You have get on and off the plane through inconvenient ladder. Flight attendants are corteous and make the flight comfortable. We had to go throught 5 different airports to go to one place. It is definetly not worth the extra savings if any, I would rather wait for a longer connection than to spend more time on the air on these small planes and process on unmentioned stops. Good luck if you have to use this airline, we are avoiding them from now on.

even it they cancel flights, they won’t refund. they will rebook to a flight the next day without giving you the chance to have a choice

My international flight from Mexico City was scheduled to leave at midnight. Upon arriving in Mexico City I discovered the airport train to terminal 1 doesn't run past 11 pm. In a panic I asked the Aeromar ground crew for help. He said don't worry I will help you. He called me an Uber and walked me to the car to ensure my safety and refused to take a tip.. telling me this was his job! If not for this young man I would have missed my international flight home! EXCELLENT CUSTOMER SERVICE!

Overall lousy service. Made us feel awful. Tickets overpriced for such short trip. Felt we were “targeted” for extra baggage inspection for no reason at all other than the “computer” said it needed to be done. Will never fly this airline again.

Booked a flight and took advantage of 24 hour cancellation policy. I called to cancel, got a confirmation number and the customer service center refused to honor the refund and indicated that I took the flight. Entirely impossible because I was in the USA at the time. They insisted that I was on the plane. Truth is that I took the same flight 3 days prior on a different reservation. Incompetence at its best. Disputed with CC company and refund issued. Such a pain in the axx.