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“Excellent Customer Service”
Review of Aeromar


Reviewed 25 July 2021

My international flight from Mexico City was scheduled to leave at midnight. Upon arriving in Mexico City I discovered the airport train to terminal 1 doesn't run past 11 pm. In a panic I asked the Aeromar ground crew for help. He said don't worry I will help you. He called me an Uber and walked me to the car to ensure my safety and refused to take a tip.. telling me this was his job! If not for this young man I would have missed my international flight home! EXCELLENT CUSTOMER SERVICE!

Date of travel: July 2021
Thank S40XEkarene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (460)
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28 - 32 of 460 reviews

Reviewed 28 June 2021

Overall lousy service. Made us feel awful. Tickets overpriced for such short trip. Felt we were “targeted” for extra baggage inspection for no reason at all other than the “computer” said it needed to be done. Will never fly this airline again.

Date of travel: June 2021
Thank U3072WNdannyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 May 2021 via mobile

Booked a flight and took advantage of 24 hour cancellation policy. I called to cancel, got a confirmation number and the customer service center refused to honor the refund and indicated that I took the flight. Entirely impossible because I was in the USA at the time. They insisted that I was on the plane. Truth is that I took the same flight 3 days prior on a different reservation. Incompetence at its best. Disputed with CC company and refund issued. Such a pain in the axx.

Date of travel: May 2021
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank Orlando_Fam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 May 2021

Aeromar has the most restrictions and the most lenghty boarding process,there will allways be something to make your boarding experience a nightmare,I recommend to stick to the professional airlines like Aeroméxico,in a world of conecting flights this is surely the worst option,they will allways be quick to remind you you must donate 2 hrs of your time to board an Aeromar flight, Aeroméxico 30 min flat not worth your money

Date of travel: May 2021
1  Thank Roofie123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2021

Agree with the rest of the "terrible reviews". So poorly organized and lack total regard for the customer experience. I was supposed to travel with Aeromar in October to Manzanillo. I showed up at the airport to be told that my flight was canceled, and I should have been informed (which never happened). They committed to reimbursing my payment in 30 days after having me jump through hoops to submit an ID and my credit card information (again!). It is now almost March (four months), and I am still waiting for my money back. I have placed countless phone calls and sent many emails to no avail. I keep getting told that I will get my money back but "they do not know when". Maybe I will get it back with interest? Wishful thinking...
*Buyer Beware: do NOT travel with Aeormar. Agree with the other review: BEYOND AWFUL CUSTOMER SERVICE**

Date of travel: October 2020
2  Thank Loumgnlz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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