Overall lousy service. Made us feel awful. Tickets overpriced for such short trip. Felt we were “targeted” for extra baggage inspection for no reason at all other than the “computer” said it needed to be done. Will never fly this airline again.

Booked a flight and took advantage of 24 hour cancellation policy. I called to cancel, got a confirmation number and the customer service center refused to honor the refund and indicated that I took the flight. Entirely impossible because I was in the USA at the time. They insisted that I was on the plane. Truth is that I took the same flight 3 days prior on a different reservation. Incompetence at its best. Disputed with CC company and refund issued. Such a pain in the axx.

Aeromar has the most restrictions and the most lenghty boarding process,there will allways be something to make your boarding experience a nightmare,I recommend to stick to the professional airlines like Aeroméxico,in a world of conecting flights this is surely the worst option,they will allways be quick to remind you you must donate 2 hrs of your time to board an Aeromar flight, Aeroméxico 30 min flat not worth your money

Agree with the rest of the "terrible reviews". So poorly organized and lack total regard for the customer experience. I was supposed to travel with Aeromar in October to Manzanillo. I showed up at the airport to be told that my flight was canceled, and I should have been informed (which never happened). They committed to reimbursing my payment in 30 days after having me jump through hoops to submit an ID and my credit card information (again!). It is now almost March (four months), and I am still waiting for my money back. I have placed countless phone calls and sent many emails to no avail. I keep getting told that I will get my money back but "they do not know when". Maybe I will get it back with interest? Wishful thinking...
*Buyer Beware: do NOT travel with Aeormar. Agree with the other review: BEYOND AWFUL CUSTOMER SERVICE**

Hi guys, I book a flight from Mexico City to Morelia on the way to the airport so I could see my family. The airplane in American soil would not let me board to Mexico City so I canceled the flight (20 minutes after purchasing). Tell me why they would not refund me or give a voucher for my credit. I called customer service and no help! I have never been this upset at an airlines, and I take a lot of trash airline flights. I would not even rate this airline a 1/10! It’s more like -10. DO NOT WASTE YOUR TIME WITH THE CUSTOMER SERVICE OR PURCHASE FROM THIS AWFUL AIRLINE. THANK YOU.

-very upset customer