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“Avoid at all cost”
Review of Aeromar


Reviewed 12 May 2021

Aeromar has the most restrictions and the most lenghty boarding process,there will allways be something to make your boarding experience a nightmare,I recommend to stick to the professional airlines like Aeroméxico,in a world of conecting flights this is surely the worst option,they will allways be quick to remind you you must donate 2 hrs of your time to board an Aeromar flight, Aeroméxico 30 min flat not worth your money

Date of travel: May 2021
1  Thank Roofie123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (460)
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31 - 35 of 460 reviews

Reviewed 16 February 2021

Agree with the rest of the "terrible reviews". So poorly organized and lack total regard for the customer experience. I was supposed to travel with Aeromar in October to Manzanillo. I showed up at the airport to be told that my flight was canceled, and I should have been informed (which never happened). They committed to reimbursing my payment in 30 days after having me jump through hoops to submit an ID and my credit card information (again!). It is now almost March (four months), and I am still waiting for my money back. I have placed countless phone calls and sent many emails to no avail. I keep getting told that I will get my money back but "they do not know when". Maybe I will get it back with interest? Wishful thinking...
*Buyer Beware: do NOT travel with Aeormar. Agree with the other review: BEYOND AWFUL CUSTOMER SERVICE**

Date of travel: October 2020
2  Thank Loumgnlz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2021

Hi guys, I book a flight from Mexico City to Morelia on the way to the airport so I could see my family. The airplane in American soil would not let me board to Mexico City so I canceled the flight (20 minutes after purchasing). Tell me why they would not refund me or give a voucher for my credit. I called customer service and no help! I have never been this upset at an airlines, and I take a lot of trash airline flights. I would not even rate this airline a 1/10! It’s more like -10. DO NOT WASTE YOUR TIME WITH THE CUSTOMER SERVICE OR PURCHASE FROM THIS AWFUL AIRLINE. THANK YOU.

-very upset customer

Date of travel: January 2021
1  Thank Ilovetraveling2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2020 via mobile

The crew did not enforce any standard safety precautions. Passengers were in direct violation of many rules: no seat belts, tray tables down while departing and passengers without face masks. The boarding process was chaos and very frustrating.

Book your flight elsewhere.

Date of travel: December 2020
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank MikeMfromWashDC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2020 via mobile

Ignore what they tell you about COVID safety. They packed us into a tiny plane, where the boarding process took 35 minutes because nobody organized anything or stopped people from brining bags that clearly wouldn’t fit aboard. Flight attendants did nothing to organize or encourage people to sit down so we could take off. There was zero air circulation, so the plane was hot and humid—great for viruses. Nobody enforced the mask mandate, so 1/4 of passengers had their noses exposed. What a joke.

Date of travel: December 2020
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank EmJayAnaheim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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