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“Awful airline and staff - will oversell flight and close gate early, leaving you stranded ”
Review of Aeromar


Reviewed 24 November 2019 via mobile

My flight from the US was delayed and you have to switch terminals in Mexico City which takes a while with a train in between. I ran through immigration and security and made it to the gate by 2:24pm for my 2:45pm flight. The screen said Last Call still but they refused to board me.

Meanwhile, they were boarding a flight that wasn’t departing until 2:40pm and then let on Mexican nationals on a plane departing at 3:00pm only 17 mins out at Last Call without a problem.

Racist? Incompetent? You decide. Photographic evidence attached.

Date of travel: November 2019
    • Customer service
    • Value for money
Thank smartcooki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (460)
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49 - 53 of 460 reviews

Reviewed 20 November 2019

This airline are a bunch or crooks. Our flight was for 12:00 pm today nov19-19 the flight was delayed 3 times on the fourth time they canceled the flight they wouldn’t give us any refunds they said it was because of bad weather. I checked my radar weather map and there wasn’t a cloud over the sky. We lost our second flight from Guadalajara to TJ and we had to book another at full price the day after. Pay the extra dollars and get a respectable airline don’t waste your time and money on this guys.

Date of travel: November 2019
1  Thank Jose P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2019

Service on actual flight was good, getting from main terminal (United) to Aeromar terminal is "interesting" to say the least (lots of walking, then monorail ride). Then lots more walking, then a 'trolley' type bus out to the plane, climb some narrow metal stairs. Oh, but then back to the terminal and be told they needed to bring in a different plane, one hour wait in the employees break room.

Not for the 'faint of heart'. On the return flight, the agent who will process your boarding pass only gets to the desk TWO hours before your flight. Carry on is very limited, you most likely will be asked to check your luggage (and, yes, they weigh it).

Date of travel: November 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank CMS_on_vacation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2019 via mobile

Aeromar only issued a boarding pass for the first leg of my trip (PVR to Guadalajara). Without a boarding pass for the second leg (Guadalajara to Hermosillo) I was forced to hunt out the 2 nd carrier (Air Bus). Luckily I had enough time to go through the ticketing line and go back through Security to my connecting flight. Because the carrier for the connection was a different airline, Aeromar refused to issue a boarding pass. Luckily I only had carry on luggage or I would have missed my flight,

Date of travel: November 2019
Thank John H B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2019 via mobile

This is a small airline which has not such a big flight network like the top dogs Aeromexico or Interjet. So you can’t use it for traveling over the whole country.
But this airline is more punctual than Aeromexico and the employees are much
friendlier. I can recommend this airline.

Date of travel: October 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank Ralf K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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