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“Short hop flight turboprop”
Review of Aeromar


Reviewed 16 November 2019

Service on actual flight was good, getting from main terminal (United) to Aeromar terminal is "interesting" to say the least (lots of walking, then monorail ride). Then lots more walking, then a 'trolley' type bus out to the plane, climb some narrow metal stairs. Oh, but then back to the terminal and be told they needed to bring in a different plane, one hour wait in the employees break room.

Not for the 'faint of heart'. On the return flight, the agent who will process your boarding pass only gets to the desk TWO hours before your flight. Carry on is very limited, you most likely will be asked to check your luggage (and, yes, they weigh it).

Date of travel: November 2019
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank CMS_on_vacation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (460)
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51 - 55 of 460 reviews

Reviewed 8 November 2019 via mobile

Aeromar only issued a boarding pass for the first leg of my trip (PVR to Guadalajara). Without a boarding pass for the second leg (Guadalajara to Hermosillo) I was forced to hunt out the 2 nd carrier (Air Bus). Luckily I had enough time to go through the ticketing line and go back through Security to my connecting flight. Because the carrier for the connection was a different airline, Aeromar refused to issue a boarding pass. Luckily I only had carry on luggage or I would have missed my flight,

Date of travel: November 2019
Thank John H B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2019 via mobile

This is a small airline which has not such a big flight network like the top dogs Aeromexico or Interjet. So you can’t use it for traveling over the whole country.
But this airline is more punctual than Aeromexico and the employees are much
friendlier. I can recommend this airline.

Date of travel: October 2019
    • Seat comfort
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    • Value for money
2  Thank Ralf K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2019

Aeromar repeatedly delayed my afternoon flight from Mexico City to Oaxaca without explanation and then cancelled it, yet somehow they were able to put everyone on an 11:00 PM that was five hours later than my original flight. Since both flights were evidently no more than half full, it looks like this was premeditated. To add insult to injury, we kept hearing over the PA system that AeroMexico flights were routinely flying from Mexico City to Oaxaca.

I had booked my flight from the US to Oaxaca with United, and this was United's choice of airline to fly me to Oaxaca, so the point here is to be wary of the connecting airlines that you are booked on through another carrier.

Date of travel: October 2019
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank howards50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2019

We missed our outgoing flight due to traffic circumstances beyond our control, and Aeromar refused to let us keep the return portion of the flight when we contacted them 24 hours later. There were still seats available on the flight — including ours, which we had purchased — yet Aeromar refused to let us keep our seats and said our only option was to re-buy the same seats again; they also said they would not refund us for any portion of the trip, including the return flight happening the following day for which they would not honor our tickets.

Given that we had purchased both outgoing and return tickets, yet Aeromar would not let us use our return tickets, it is clear that this airline’s model is based on attempting to gain twice as much revenue from customers who missed an outgoing flight by re-selling their tickets and refunding no portion of the tickets which were rightfully ours. Will not fly with Aeromar again.

Date of travel: October 2019
Thank maria_christine_rk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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