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“Boarding pass for connecting flight not issued”
Review of Aeromar


Reviewed 8 November 2019 via mobile

Aeromar only issued a boarding pass for the first leg of my trip (PVR to Guadalajara). Without a boarding pass for the second leg (Guadalajara to Hermosillo) I was forced to hunt out the 2 nd carrier (Air Bus). Luckily I had enough time to go through the ticketing line and go back through Security to my connecting flight. Because the carrier for the connection was a different airline, Aeromar refused to issue a boarding pass. Luckily I only had carry on luggage or I would have missed my flight,

Date of travel: November 2019
Thank John H B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (460)
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52 - 56 of 460 reviews

Reviewed 8 November 2019 via mobile

This is a small airline which has not such a big flight network like the top dogs Aeromexico or Interjet. So you can’t use it for traveling over the whole country.
But this airline is more punctual than Aeromexico and the employees are much
friendlier. I can recommend this airline.

Date of travel: October 2019
    • Seat comfort
    • Customer service
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    • Value for money
2  Thank Ralf K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2019

Aeromar repeatedly delayed my afternoon flight from Mexico City to Oaxaca without explanation and then cancelled it, yet somehow they were able to put everyone on an 11:00 PM that was five hours later than my original flight. Since both flights were evidently no more than half full, it looks like this was premeditated. To add insult to injury, we kept hearing over the PA system that AeroMexico flights were routinely flying from Mexico City to Oaxaca.

I had booked my flight from the US to Oaxaca with United, and this was United's choice of airline to fly me to Oaxaca, so the point here is to be wary of the connecting airlines that you are booked on through another carrier.

Date of travel: October 2019
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank howards50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2019

We missed our outgoing flight due to traffic circumstances beyond our control, and Aeromar refused to let us keep the return portion of the flight when we contacted them 24 hours later. There were still seats available on the flight — including ours, which we had purchased — yet Aeromar refused to let us keep our seats and said our only option was to re-buy the same seats again; they also said they would not refund us for any portion of the trip, including the return flight happening the following day for which they would not honor our tickets.

Given that we had purchased both outgoing and return tickets, yet Aeromar would not let us use our return tickets, it is clear that this airline’s model is based on attempting to gain twice as much revenue from customers who missed an outgoing flight by re-selling their tickets and refunding no portion of the tickets which were rightfully ours. Will not fly with Aeromar again.

Date of travel: October 2019
Thank maria_christine_rk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2019

This was the worst flight experience we’ve ever had and we fly constantly. Utterly embarrassing service from the staff. Our entire flight stood in line at the check in counter for HALF AN HOUR waiting for anyone to even bother showing up! When they finally did they were painfully slow and no doubt people behind us missed the flight because of them. We watched as every other airline check in their passengers, but not us. The “staff” then printed the wrong boarding passes so we had to get new ones at our connecting stop. They also had stained shirts which just added to how utterly disgustingly useless they were. This is the worst airline on earth, they are incapable of even basic hygiene.

- An incredibly disgusted former customer

Date of travel: October 2019
Thank catwat1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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