My wife and I flew from Bristol to Budapest, via Brussels, to catch a Danube river cruise, just over a week ago.
The first leg of our outward journey was very enjoyable, mainly down to the friendliness and efficiency of our cabin Manager, a Scotsman called Matthew.
He greeted us warmly as we boarded, was very chatty and attentive during our flight, and generally made our flight a pleasure to be on.
Much to our surprise, and delight, one week later when we climbed the stairs to board our plane in Munich, who should be standing waiting to greet us again, but Matthew, the cabin Manager!
He not only remembered our names, but even asked how our cruise had gone!
Once again he was extremely friendly, and looked after us well, throughout or 2 hour flight.
With staff like Matthew, BMI cant go wrong!