BEWARE! Do not rent from them! We reserved a Standard Size SUV, they tried to give us a Kia Soul - a compact car even by their own standards. We argued and finally took a full size car instead - which should have been much less expensive. They adamantly refused to give us a refund for taking a MUCH less expensive car, stating it was 'our choice' to take something other than the SUV they were offering. Nothing we could do but let them screw us when we are on their lot in Mexico.... Upon return we contacted Customer Service via chat and asked what car category a Kia Soul was in. I have - in writing - from Fox Chat that Fox considers a Kia Soul to be a compact car. I then took this information to Fox directly, contacting Customer Support via email asking for a $209.00 refund, which is the difference in cost between a std SUV and a full size car. They have no responded. They are thieves! They know there is nothing you can do once you are on their lot via their shuttle and you have no where else to go. We read up on the insurance, we get that. We follow all their rules on the insurance and pay by credit card and get a letter from our credit card company to avoid the $25/day insurance, but gladly pay all the rest. I ask only that they honor their agreement with us and either give us the size car we paid for OR give us an upgrade at no additional cost (which they state is their policy) OR give us a refund. But instead they chose to screw us. This was the 3rd time we had rented from Fox in Cancun. We bought a timeshare in that area and now go annually to Cancun. Fox just lost ALL of our future business for life. Over a couple hundred dollars. DO NOT RENT FROM THEM!!!!