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Anyone flown 'Hi Fly' Airlines recently?

North Shore, New...
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303 posts
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Anyone flown 'Hi Fly' Airlines recently?

I was double checking our Auckland / Sydney flight on 29 March to remind myself what time it arrives in Sydney.... only to find out it has been replaced with 'Hi Fly' A340... (plane and crew)

We are quite dissapointed because we received no notification from Air NZ about this and had I not double checked the flight we wouldn't have known until check in...

I've looked up Hi Fly's (less that favourable) reviews and have to say I'm not very happy....

Air NZ said we can change to nother flight on that day or within a 7 day period for no charge, but we chose that flight because it was on a 787-9 and the replacement flight is on an A340

the other flights on that day are on Air NZ A320.

has anyone flown Hi Fly recently on A340 - would be interested to hear your thoughts

10 replies to this topic
Portland, Oregon
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for Air Travel
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1. Re: Anyone flown 'Hi Fly' Airlines recently?

Have never flown Hi Fly, but the reason for the change is that the terrible issues with the Rolls Royce Trent 1000 engines on the 787 Dreamliners. In your case NZ but many other airlines have the same issue (ANA, Virgin Atlantic, Norwegian and others). They have had multiple problems and RR can’t supply replacement parts and/or engines. So they are having to ground their Dreamliners and find other aircraft, including wet leases from Hi Fly.

So if the experience is bad, blame Rolls Royce.

North Shore, New...
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303 posts
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2. Re: Anyone flown 'Hi Fly' Airlines recently?

yes - I found that out on Air NZ website.... they did e-mail 2 weeks ago to advise a change to the flight time by 10 minutes, but didn't say that our flight was going to be operated by a totally different airline.... pretty slack if you ask me.

We will be on the phone to them in the morning saeeing if we can change the flight...

Luton, United...
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380 posts
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3. Re: Anyone flown 'Hi Fly' Airlines recently?

If it is in economy I'd take the wider seat on the A340 or even A320 over the cramped "Dreamliner" any day. Nonetheless Hi Fly will be just fine.

North Shore, New...
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303 posts
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4. Re: Anyone flown 'Hi Fly' Airlines recently?

well the reviews were enough to put us off... people said the planes were dirty inside, the inflight entertainment not working properly.... so we phoned Air NZ and managed to change our flight to Sydney so we are on an Air NZ plane with Air NZ crew

Napa, California
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5. Re: Anyone flown 'Hi Fly' Airlines recently?

We had the same bait and switch happen to us for both outbound and return with Norwegian Air (they sent us a text a few days before telling us of the airline switch). Hi Fly was awful. No WiFi, no in flight entertainment, old and not-so-clean plane, and the service was non-existent (couldn’t buy a drink or food, and the regular service meal was almost inedible). The crew felt so basic as to feel almost unsafe. Really disappointed, and we had the same experience both flights, so it wasn’t just one bad flight. They got us there, but boy....

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6. Re: Anyone flown 'Hi Fly' Airlines recently?

I'm on a Hifly air plane as I write this. I bought 3 Norwegian Air tickets from Oakland to Barcelona round trip. Norwegian pulled the bait and switch on us. To say I'm disappointed is understatement. My seat is about 3 inches wider than my shoe. Now we have to sit here for 12 hours. This seat is actually smaller than small commuter planes I've been on. Totally unacceptable. Norwegian Air, never again.

Glossop, United...
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7. Re: Anyone flown 'Hi Fly' Airlines recently?

Look on the bright side. Norwegian has had to withdraw its 787s from service because there's a possibility that one or both of the two engines could fail. A340s have four engines!

Luton, United...
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8. Re: Anyone flown 'Hi Fly' Airlines recently?

Four little engines! All this 'bait and switch' talk is ridiculous. It's a solution to a problem. And the seat on the HiFly A330/340 is wider than an economy seat on a 9 abreast 787.

South of England
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9. Re: Anyone flown 'Hi Fly' Airlines recently?

"My seat is about 3 inches wider than my shoe."

---> You must have very very big feet.

Vancouver, Canada
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for London
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10. Re: Anyone flown 'Hi Fly' Airlines recently?

'Norwegian pulled the bait and switch on us.' By no means is it bait and switch. Norwegian is not alone in scrambling to find wet leased planes so it can continue to operate flights. Would you rather have had the flight cancelled altogether?

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