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Hours
Sun
5:00 pm - 9:00 pm
Mon
5:00 pm - 9:00 pm
Tue
5:00 pm - 9:00 pm
Wed
5:00 pm - 9:00 pm
Thu
5:00 pm - 9:00 pm
Fri
5:00 pm - 9:00 pm
Sat
5:00 pm - 9:00 pm
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Details
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PRICE RANGE
$6.00 – $34.00
CUISINES
Bar, European, Gastropub, New Zealand
Special Diets
Vegetarian friendly
meals, features
Does this restaurant offer highchairs for toddlers?
Details
About
Here at the Spiral Restaurant & Bar we pride ourselves on our friendly service, warm and welcoming ambience, and our delicious, hearty meals. Stop by and try our succulent Lamb Shanks, the Scotch Fillet or our trademark Spiral Beef Burger; or take in your favourite international cuisine. We source local produce where possible, and cater to all sorts of dietary requirements - just ask!
PRICE RANGE
$6.00 – $34.00
CUISINES
Bar, European, Gastropub, New Zealand
Special Diets
Vegetarian friendly
Meals
Breakfast, Dinner, Drinks
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Mastercard, Visa, Free Wifi, Table Service
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3.5
91 reviews
Excellent
32
Very good
31
Average
9
Poor
11
Terrible
8
Rob O
9 contributions
Sept 2022 • couples
We came to have dinner twice and both times were very different experiences.
Saturday: We had pizza and it was fantastic great flavours and beautifully presented we left full and happy with polite servers and looked like a busy and warm place to be. Atmosphere was amazing and my coffee was well made.
Monday: we had a very different experience as they looked to be very short staffed with both the receptionists doing the FOH serving jobs and they did great but you could tell they were a bit overwhelmed with the amount of people that came in at the same time for dinner, The steak was a really poor piece of meat and for $38 I did expect a lot more for my money. The peppercorn sauce had a skin on it and was very thick as if it was frozen and chucked into the microwave also asking for a medium steak I ended up with a well done one.
My partner had the chicken burger and had mash instead of chips, unfortunately it was cold by the time it got to us as we could see it was sitting on the pass for a while before we received it .
Having worked in hospitality for 13+ years I would say this place has amazing potential but just doesn’t have the staff to perform constantly at the levels they wish and to anyone who’s looking to go I would say best to do it on the weekends as they seemed to have more staff working and less stressed staff members overall. Hospitality is an extremely hard industry to do well and you can tell all they needed was some more staff and this place would be full every night of the week!
Written 26 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Acineto
Auckland Central23972 contributions
May 2021 • none
We stopped by over a long weekend after doing the Tongariro Crossing. The spiral is the restaurant located inside the Park Hotel. The entrance to the restaurant was through the main hotel lobby. They were full and very busy but there was a wait time of around 30 minutes so we opted to leave our number and head back to our backpackers to kill some time.
The menu had quite a few interesting items and I went with the seafood chowder and the lamb shanks. The seafood chowder was quite nice and the bread that came with it was also nice and crispy. My friend had the potato and leek soup and that was also quite nice. My other friend had the pan-fried calamari and I wasn't really a fan of that since I didn't really like the flavour.
The lamb shank was a bit tough. It wasn't undercooked per see but it wasn't falling off the bone which is what you expect from a good lamb shank. The sauce had nice flavour as did the kumara mash. My friend burger orders were a bit muddled since one didn't want pickles and tomato while the other did. It was eventually sorted. Tried some of the other items like the pork ribs and the fish and chips and they were quite nice.
What I really enjoyed though was the decor in the bar area hidden at the back of the restaurant. It had lots of railway memorabilia which I kinda liked. The area was small but very interesting. It would've been a nice place to sit and grab a few drinks. The lamb shanks weren't up to scratch but the other items were so there are options for nice food. It would have been nice to be able to book but the website did suggest that it wasn't necessary so we might've just been there on a really busy night.
Written 2 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emily B
23 contributions
Aug 2023 • family
It was lovely to be next to the fire after a cold day. Food was nice. Service was a little slow but the restaurant was very busy and I gathered they were understaffed. This didn’t impact on our experience as we wanted take to it easy after a busy day. Arrive early to secure a place.
Written 20 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travel
Washington DC127 contributions
Feb 2024 • couples
I ordered lamb shank with mash and vegetables. It is served with the kind of frozen vegetables that you buy at the store in bulk and low cost and they tasted exactly like that. Why they do not serve fresh vegetables in the late summer is beyond me. The lamb shank was overcooked and relatively dry - it is hard to overcook a shank, I am sure it was cooked fast by high heat. I wouldn’t recommend it.
Written 3 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob R
5 contributions
Oct 2023 • couples
Looked like a little lovely place to have a change from campervan cooking and first impressions very good. Nice cup of lemon, honey and ginger tea when we arrived. Ordered lamb shank for myself and salmon for my partner. Food arrived in good time and looked lovely. Unfortunately, the salmon was undercooked in the middle and not very warm. Sent back and 10 mins later a second attempt was delivered but this was even more undercooked than the first. We declined a third attempt as by this time I'd finished my meal so paid for my meal and drinks and left. Very disappointing experience.
Written 22 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Legenderriere
Levin174 contributions
Jan 2021 • none
Confirmed the closing time of the restaurant. Arrived and there wasn't a table which was fine. They took my name and phone number and said they would call when a table became available which they did about 20 minute later.
Rather than seating us at the table they pointed and advised the table is over there. We seated ourselves. Once seated we were completely ignored. Some 20 minutes later we hadn't even ordered drinks let alone a meal. There were plenty of staff milling around. The final 10 minutes of us sitting there saw waiting staff walk past our table some half a dozen times and completely ignore us. It was obvious that we hadn't ordered. There wasn't even a bottle of water placed on our table during that time. People who were at larger tables and arrived after us had their orders taken.
After 25 minutes I was seething so I said to my daughter we needed to leave as they didn't deserve our custom. The meals weren't cheap at $35 for a steak dinner.
Due to the dinner experience I wasn't prepared to provide them with a second chance for breakfast which at $25 wasn't going to be a cheap option either.
It seems to me that they rely on the popularity of the Tongariro Crossing, having a captive audience with people needing a place to stay and somewhere to eat as an excuse to provide crappy service at steep prices. I would suggest you continue driving and find somewhere else to eat and stay if you possibly can as this venue isn't worth it on any level.
Written 13 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
suzeontheroad
Raglan60 contributions
Feb 2021 • none
We came here for dinner. We were welcomed by a lovely FOH who took us to a table. We ordered drinks and a meal. Then after a. couple of drinks we waited and waited . After an hour with no interaction with any staff we asked to speak to the manager who checked and said our meals were still a few minutes away. Apparently one of the meals they had run out of which is why it was taking so long. Really! How about telling us so we can choose something else or offering some garlic bread while we wait. By this point I was so tired I didn’t think I’d enjoy my meal and we left.
Written 6 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malcolm D
Sydney540 contributions
Dec 2024 • couples
We stayed at the hotel and ate here on two nights. We had a pizza, two salads (a Caesar and a crispy noodle salad), and some ribs. All the food was quite good - specially the Caesar salad
Service was friendly and prompt.
Written 17 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
moonlotus18
Hamilton2077 contributions
Jan 2024 • family
We stayed at the hotel while passing through the area. Decided to eat the restaurant rather than go out. We enjoyed the pizzas very much- large sizes. Also tried the ribs and seafood chowder. Chowder was a bit of a disappointment but the rest of the meal was good. Service was good and friendly, restaurant ambiance was cozy. Would recommend.
Written 21 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fakeittillyoumakeit
Palmerston North91 contributions
Jul 2020 • family
Food was good came out fast. Service was seriously lacking though! Didn’t clear the plates between courses. Had to ask them to clear the plates at the end and ask for a dessert menu. Then they never came back to take order for dessert. So walk out with out ordering desserts. Overall nice food but bad service.
Written 10 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angela T
Auckland Central2 contributions
Sept 2020 • family
Highly recommend- suitable for families also. Lovely friendly staff and very yummy food. I had the lamb shank one night which was amazing, as was the steak. Kids burgers were awesome and my hubby loved his chicken burger.
Written 17 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harmony K
Melbourne7 contributions
Jun 2022 • none
We drove from New Plymouth to the Plateau Lodge and walked the 5 minutes up tp this restaurant. The atmosphere was cozy and relaxed. The food was really good. A great spot just to have a drink as well if you are not feeling peckish.
Written 20 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JCM
Auckland30 contributions
Dec 2021 • friends
Stayed at the hotel and was very convenient to head to the restaurant for dinner. Food was wonderful after completing the Tongariro Northern Circuit. Service from staff was excellent, we were well waited on. Menu catered well to our group including one vegetarian.
Written 31 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad M
Nelson19 contributions
Apr 2024 • family
Poor standard of food. Seafood chowder was particularly bad. Noodle salads were disappointing. The atmosphere was nice and the service was ok
Written 26 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alair O
San Diego69 contributions
Mar 2024 • couples
The food was delicious and the restaurant had a great atmosphere. It did seem to get busier as the evening went on so going early may be beneficial.
Written 24 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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