FIRE YOUR CHEF!!! (If I could take away stars I would)
Absolutely the worst experience you can imagine. We booked a few months out for New Years Eve thinking it would be a really beautiful way to wrap up 2022 - a gorgeous view, amazing...seafood.....boy were we wrong! I worked hard to find a time that would work for them that we could fit into our busy day and road trip. We arrived at 6.30pm and took 4 min to find parking in their extremely awkward and limited parking lot. When we walked in the staff started commenting about how they would have to seat us as we were "only 5 min late". We had a lovely table and received the menu, quickly selected the seafood platter and were told sorry it's been a very busy day, they didnt order enough food and we're sold out of most things. OK, what can we have? Let me check....fish and chips (I don't eat fish only shellfish so this was not an option for me and there was no flexibility on this). That was the only option available which was a big no from me. In the end they decided to let us order an eton mess and a fish and chips with no cajun seasoning. They delivered the dessert well after 20 min and the chips well after another 20 min. Staff ignored us and didn't refill our drinks. When the food came the chips were covered in cajun seasoning so they agreed to give us a side of chips without cajun (we don't like spicy flavours) but covered in cracked pepper. Food was OK, ice cream in the dessert was melted because we wanted to eat together like a normal meal. When the manager was settling the bill at the end (we were given free drinks and dessert) she apologised for the whole thing stating that the chef had decided that he wanted to go home and had told the staff not to let us have a table because we were 4 min late and refused to cook any of the food they had except fish and chips. They didn't have our contact details with the booking so they couldn't call us to arrange an early seating either. So not only did they dishonour our booking, all of the staff lied to us throughout the entire evening and we ended up with a horrible experience to wrap up 2022 and ended up eating McDonalds afterwards. Needless to say we ended up with a free meal and the manager was lovely and very apologetic but personally I would never go there again until that chef is given the heave ho that he deserves. There were multiple tables there, many hadn't been served until right before we received our meal either and our table did not cause him to leave any later than anyone else there. Difference was they were allowed to order what they wanted from the menu and not treated like crap the way we were.More