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About
Indoor/outdoor family restaurant with playground for the kids
PRICE RANGE
US$9 - US$28
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Brunch, Drinks
CUISINES
Bar, New Zealand
FEATURES
Wheelchair Accessible, Outdoor Seating, Seating, Parking Available, Street Parking, Free off-street parking, Television, Highchairs Available, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Digital Payments, Cash Only, Accepts Credit Cards, Table Service, Live Music, Playgrounds
Reviews (779)
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Traveller rating
300
204
110
71
86
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Time of year
LanguageEnglish
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Traveller rating
300
204
110
71
86
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Reviewed yesterday

The very young servers are all very nice and cheerful but you can't escape that the food is grossly overpriced for what it is. The presentation is a bit sloppy (sauce on buns in a blob in the middle of the bun not spread to...edges - come on guys! you aren't MacDonalds!). The food itself is under-seasoned and (in 3/4 of our meals) overcooked. Even the drinks are overpriced. If you're going to pay that much try somewhere else. If you're happy with food that is adequate at best choose somewhere cheaper.More

Date of visit: June 2022
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Reviewed 3 days ago

We tried the lamb rump. One was cooked medium rare, the other one medium (which suited us, but that was sheer luck). The room was a bit cold. Music videos played on the big screen (at least that's a change from sport).

Date of visit: June 2022
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Reviewed 6 days ago via mobile

Terrible service, dirty menus, dirty chairs.. We won'treturn! We waited 20 minutes for our cold drinks and then waited another 25 minutes before being approached by a waitress who asked what we had ordered, the same one who had originally served us, she came back...5 minutes later to say our meals would be here right away. We waited another 5 for our meals , got up to walk out and there they were.More

Date of visit: June 2022
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Reviewed 2 weeks ago

Very friendly, efficient service from all. Food was prepared in very good time for a busy period and was cooked perfectly.

Date of visit: June 2022
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Reviewed 3 weeks ago

The fire was lovely on a cold night, the kids meals had free ice cream sundae and soft drink and paper puzzles to keep them occupied. I had overcooked salmon with overcooked verges, and overcooked tough scallops with a massive scoop of butter for the...entree… I think it was more of a steak and ribs place. School kids waiting tables. Great playground outside.More

Date of visit: June 2022
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Reviewed 4 weeks ago via mobile

First we went for breakfast and had their $9.95 special - bacon, egss, toast. Bacon bit over cooked, but toast spot on. Ciabatta bread lightly cooked. Later in the day we decided to go for dinner. We were advised of a 45mins wait, so we...said we would have a drink at the bar. When we had ordered our drinks, the barman seemed to have an issue with us drinking there, although four other people were already doing so. After he said to speak to waitress to get a table, we had to explain to him about the 45mins wait. I had ordered a cocktail called 'apple pie' which I thought was very nice I was told later this was a new creation. A couple of minutes later, Good news we then got told a table was available. We both placed similar steak meals for our order. When they came out, the wrong cooked steaks and a compliment was on the wrong plates (the sides were correct). We pointed this out to the waitress who apologiesd but no offer of. We also had dessert. Apple strudel rather a small piece and it seemed to be ironed flat. The couple of minute mouthfuls it gave me did taste nice. My partners sticky date pudding was rather generic he said. When we went to pay for meal one of the steak meals was not showing (we wondered later if the first waitress had taken one off because of the mix up). We were honest and told the girl at the till. She asked us how did we find the meal and new drink. We told her our concerns as mentioned in this review. She did not seem to care!More

Date of visit: June 2022
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Reviewed 25 May 2022

For a family of four, this was the best choice for boys. We ordered the entree ribs and because we thought it wouldn’t be enough for a dinner, ordered 1kg of wings and chips. We were wrong, entree ribs were huge, so much we had...to take the wings to go! Every thing we had from the garlic bread in cheesy sauce to the Thai mussels tasted delicious! Forgot the burger….it was huge! Staff were very friendly and helpful, would definitely go back if we are ever down south again!More

Date of visit: May 2022
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Reviewed 8 May 2022

The food has no flavour and barely consumable actually the experience was terrible and disappointing.. Service was slow, food was cold. Glassware filthy with baked on lipstick and grime. May I suggest your employ a skilled Chef for the prices you are charging.

Date of visit: May 2022
Helpful?1  
Reviewed 3 May 2022

Great service and we really enjoyed the option of being able to eat outside, really good menu and we were lucky as it was quiet compared to other times, so service was very quick and efficient. Would eat here again.

Date of visit: February 2022
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Reviewed 29 April 2022 via mobile

We walked into the restaurant which was pretty busy. Got a table for two. Our very friendly waitstaff advised up the kitchen was a little understaffed due to COVID and there could be a delay. Water was brought straight to the table. We had looked...online before we went and knew what we wanted to order. Ordered drinks and our meals. All the staff including the kitchen staff were literally running all the time we were there. We could see into the kitchen and a lovely young woman at the pass was leading that kitchen like a well oiled machine. Our meals were brought out around 30-35 minutes after arrival and looked and tasted delicious. Hats off to all the staff that were on Thursday 28th April… you were incredibleMore

Date of visit: April 2022
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Questions & Answers
Ask a question
BobN1328
18 May 2018|
Answer
Response from travellingrarps | Property representative |
Abdolutely
0
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AndyS5563
7 August 2016|
AnswerShow all 2 answers
Response from sharonhQ8732YZ | Property representative |
Sorry Andy we do not take bookings on Saturday nights due to the numbers of diners we have to cater for.
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pixie108
10 March 2016|
Answer
Response from sharonhQ8732YZ | Property representative |
Hi Pixie108 We offer a vege burger which comes with side salad and fries. If you are a fish eating vegetarian you can have salmon or fish of the day. If you wanted something different the kitchen may be able to prepare... More
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Frequently Asked Questions about Fire & Ice Cafe Restaurant & Bar

Fire & Ice Cafe Restaurant & Bar is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 4
  • Value: 3.5