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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Contemporary, New Zealand
Special Diets
Vegetarian Friendly
Meals
Breakfast, Dinner
View all details
meals, features
Reviews (27)
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Reviewed 20 July 2023

I'm sorry to say we did not have a good experience at Altitude. We left the kids at a holiday home in Hanmer and thought we would treat ourselves to a nice dinner. We had stayed at Braemar many years ago and loved it, but...things have taken a very sad turn since then. We were greeted by a very polite friendly waiter, so no issues with the service, he was clearly doing the best he good in trying times. The furniture is tired, the atmosphere was non existent with only 1 other couple dining at the time. We ordered 2 cocktails, which arrived quickly, but I can only describe them as alcoholic cordial. They are using some sort of cheap mixer, my Kiwi fruit Mojito was so sweet it was hard to drink, no sign of fresh mint as advertised. Our entrees were Bruschetta, which came out as cheese on toast with 2 pieces of tomato on each, and 4 tiny prawn tails with a squirt of balsamic vinegar. By this point I had had enough, I asked them to stop our mains and we headed back into hanmer to eat left over Butter chicken from my kids dinner.More

Date of visit: July 2023
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Reviewed 30 December 2022 via mobile

We stayed 2 nights in Dec. the place is exclusive and have a very nice view from the room. Very romantic and beautiful. We had dinner at the restaurant for both nights. The dishes are high quality, especially lamb and steak . The staffs are...friendly too. Overall highly recommend.More

Date of visit: December 2022
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Reviewed 5 June 2022

My wife and I had an accommodation ,dinner and breakfast deaL.For the evening meal we dressed up, but ended up feeling a little overdressed. The evening meal of 3 courses was excellent and the service very good (it was not over busy}A good choice of...each course kept us happy so was very pleased. The next morning we also had breakfast which we had as a buffet which was nice but could have been warmer if the burners under the food were lit but still tastyMore

Date of visit: May 2022
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Reviewed 6 October 2021

Very nice restaurant with great food. The waiter Jonathan was very friendly and super efficient, He ran the restaurant on his own. Lovely views of the mountains in the distance. We stayed here for both Breakfast and Dinner on a total package with accommodation.

Date of visit: October 2021
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Reviewed 21 June 2021

The accommodation is located within the most peaceful area, would partially consider it to be almost "At one with nature". The service was amazing and welcoming. We purchased the deluxe spa room and this was a 10/10, the set out and interior was amazing, however...there were not enough towels provided and you could tell it was quite outdated. We also ordered the Buffet Breakfast, which was divine. There is minimal to fault, given the views, the service.More

Date of visit: June 2021
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Braemar Lodge & Spa, General Manager at Braemar Lodge & Spa, responded to this reviewResponded 22 June 2021

Hello 148josephines, Thank you for choosing to stay with us for this kind feedback. We are all pleased to read that you had a peaceful stay. We are sorry to read about you not being satisfied with the towels in your room. We are making...More

Reviewed 10 March 2021 via mobile

Definitely recommend have stayed in hanmer at other places plenty of times but this place is something special. Service at reception and in the restaurant is amazing food delicious and the rooms are pure luxury was so nice to retreat back here in between activities.More

Date of visit: March 2021
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Braemar Lodge & Spa, General Manager at Braemar Lodge & Spa, responded to this reviewResponded 16 March 2021

Hello Yolanda, Thank you for choosing to stay with us and for this 5 star rating and wonderful feedback. We are all so pleased to read that you had a great stay. The team will be more than motivated reading about their service and hard...More

Reviewed 22 February 2021

We ate dinner and breakfast here and these meals we great. Breakfast was a buffet, with 3 cereals and yoghurt and fruit, toast and a couple of pastries, fresh fruit and cooked breakfast as well with juice and hot drinks and water. Dinner we chose...a 3 course deal and each was great with the Mango sorbet as part of the desert a stand out favourite.. The 2 staff were very attentive and gave great service.More

Date of visit: February 2021
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Braemar Lodge & Spa, General Manager at Braemar Lodge & Spa, responded to this reviewResponded 23 February 2021

Hello sfl47, Thank you for choosing to stay with us and for this wonderful feedback. We are all so pleased to read that you had a great stay and enjoyed your meals the most. The service staff will be pleased and all the more motivated...More

Reviewed 3 December 2020

This lodge is about a 10 minute drive from Hanmer Springs down an unsealed (partly road). It is a great place to stay if you are wanting seclusion or if you are hosting a group function or event. Our spa suite was exceptional and came...with 2 spas (one inside and one out on the patio). The room was huge with a large lounge area with fireplace and comfortable bed. The bathroom was equally spacious with a large spa bath and huge jetted shower and twin sinks. Also nice touches like a coffee machine and home made biscuits and bath robes. Breakfast was included which made it extremely good value. The lodge itself has a spa treatment area and a guest lounge with extra tea and coffee facilities.More

Date of visit: November 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Braemar Lodge & Spa, General Manager at Braemar Lodge & Spa, responded to this reviewResponded 19 December 2020

Hello Wardclark, Thank you for staying with us and for this wonderful feedback. We are glad to read that you had a wonderful stay and look forward to welcoming you again. Kind Regards, Rowen D'Souza

Reviewed 3 September 2020 via mobile

My partner and I stayed here and chose it because of its dog friendly room, the room was fantastic, beautiful and clean. We woke early ready for a beautiful breakfast (included) only to be met by a singular rude staff member, now I get that...I may be early, but rather than a kind "good morning" I got a snark about when the kitchen opens. - allgood, made a sachet coffee and waited until 8.30 on the dot to be seated (there are now 4 other couples and a family waiting with us) as we are seated I ask for a soy Flat white, when it arrives I ask "definitely soy" to which a different waitress replies "yes" (definitely doesn't taste like soy) so my partner asks the first waiter who comes and takes away the coffee to make a soy one. Upon ordering I ask for the eggs florentine, but instead of poached eggs, I prefer scrambled. (not a big deal in my mind) but apparently it is for your chefs the girl tells me. Maybe I was a little rude but I remark that it's a little silly that the chef won't change the eggs - it's just a personal preference. I must say though, the food was good. But as far as a breakfast goes I do wish that we had spent the money and gone to Power House or something. You have such a beautiful place, and great rooms, such a shame the staff don't quite match.More

Date of visit: September 2020
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braemarlodge, General Manager at Braemar Lodge & Spa, responded to this reviewResponded 3 September 2020

Hello Mark, Thank you for taking the time and effort in giving us your valuable feedback. I sincerely apologize for the unsatisfactory service you received. That is not how we aim to serve our guests and will take it up with the team to ensure...More

Reviewed 30 November 2019 via mobile

Services and food amazing. We are on our first wedding anniversary and could not have picked a better place to stay. Stayed in deluxe room. Plus had a spa treatment as well which was just what we needed. Highly recommend.

Date of visit: November 2019
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braemarlodge, Manager at Braemar Lodge & Spa, responded to this reviewResponded 2 December 2019

Hi Petes912, Thank you for taking the time and giving us this wonderful review. We are glad to hear that you enjoyed your stay and we look forward to welcoming you in the future. Kind Regards Lodge Manager

Reviewed 24 November 2019 via mobile

We were met by a very friendly young woman, our room was luxurious and comfortable and the meal.... I had the venison and every mouthful became smaller because it was so good I didn't want it to finish

Date of visit: November 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
braemarlodge, Manager at Braemar Lodge & Spa, responded to this reviewResponded 31 December 2019

Hi David, Thank you for taking the time and writing this wonderful review. We are glad to read that you had a comfortable stay and enjoyed your meals at our restaurant. We look forward to welcoming you soon. Kind Regards, Lodge Manager

Reviewed 9 June 2019

My wife and I stayed at Braemar recently and enjoyed the space so much that we cancelled our booking at MK Restaurant to eat here at Altitude.We didn't expect too much, hotel restaurants in NZ are often pretty so so! We were really pleasantly surprised....Food was excellent and service, while a tad formal, was both charming and discreetly attentive.More

Date of visit: May 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
braemarlodge, General Manager at Braemar Lodge & Spa, responded to this reviewResponded 2 July 2020

Hello Rob, Thank you for staying with us and for this wonderful feedback. We are glad to read that you had a great stay and were satisfied with all our facilities. Thank you once again and we look forward to welcoming you in the future....More

Reviewed 7 August 2018 via mobile

We took advantage of dining in The Altitude Restaurant during our short break at Select Braemar Lodge & Spa. We could not find fault. The service was professional, friendly & efficient, the food was perfection from entree’s, mains through to dessert. The wine list was...extensive & included affordable options. Our only regret is we didn’t dine here the first evening. We will definitely be back.More

Date of visit: August 2018
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Reviewed 26 February 2018 via mobile

Sorry guys for a restaurant that holds itself out to be 5 star you missed the point on service. Meal was stone cold. Position was rectified following morning on check out for which we were grateful but kitchen has some improvements and staff need to...be better trained at these price levelsMore

Date of visit: February 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2017 via mobile

My partner got the Grilled Otago Venison Denver with coffee glaze, roasted parsnip, Kumara filo, green pea puree, baked yam and red wine jus which he said it was delish. Expected more for the price as compared to many other places in Hanmer, the price...is the highest out of all. I got the Dark Chocolate Creme Brulee with orange and Grand Marnier compote, hazelnut dust and triple chocolate ice cream. Was disappointed with the creme brulee as it was very dense and not as light and creamy as it should been - had a nice crispy crunchy top though and the sides were nice. Did expect a bit more Grand Marnier though as I couldn't even taste it what so ever. So much potential to be that much better :) Couldn't fault presentation though, it was lovely.More

Date of visit: July 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BRAEMAR LODGE & SPA, Hanmer Springs - Restaurant Reviews, Phone Number & Photos

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Braemar Lodge & Spa is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4