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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe, European, New Zealand
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Brunch, After-hours
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meals, features
Reviews (201)
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200 results
Traveller rating
99
63
21
11
6
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Time of year
LanguageEnglish
Traveller rating
99
63
21
11
6
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Reviewed 24 January 2024

Urban Soul Manukau needs to get its act together. I have been coming here for years and it is usually okay, but what a disappointment it is now. I had noticed last time I went that it didn't seem as good, but after today I...will not definitely NOT be back. I struggled to even find anything that looked a little bit appetizing from the cabinet. I was committed to stay because of meeting a friend, otherwise, I would have walked out. Ended up ordering a blueberry bran muffin which was definitely not fresh. My daughter got chocolate milkshake which was basically frothy milk in a glass, that had zero flavour. My friend got a carrot cake, the lemon icing was rock hard, it was bone dry and she kept getting lumps of baking soda. I could tell by just looking at it that the cake was far from fresh. And premium prices charged. I don't mind paying if I am getting quality, but this is rubbish. I also noticed it was not as busy as it used to be and now I understand why. The location is handy for meeting friends, but now I will find somewhere else.More

Date of visit: January 2024
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Reviewed 5 September 2023

My previous experience of Urban Soul has generally been a positive experience but on this occassion, I was left with a bad taste in my mouth. I ordered the big breakfast and within minutes, I had my order. I found this unusual because I always...thought this was prepared freshly so clearly, needs a bit of time. It most definitely wasn't on this occasion. The eggs were over done and the bacon, chewy and cold (clearly been sitting for a while). I advised the waitress that I ordered Sunny Side Up eggs. She looked at me bewildered and unsure as to what I was asking for. Sweetie, this is a standard term in any cafe environment. She came back within seconds with similar looking eggs. No cafe should pre-cook hot items and leave them sitting on the counter. Not only is it unhygienic, it's unprofessional. For the cost one now pays in an over inflated economic environment, a bit of care, due diligence and sincerety should always prevail. Sorry Urban Soul but you've definitely lost it.More

Date of visit: September 2023
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Reviewed 6 March 2023 via mobile

This cafe is a gem, not far from Auckland Airport in the Countdown car park. The coffee & food were great. Nicely furnished & clean. The food presentation in the cabinets looked delicious. We will return.

Date of visit: March 2023
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Reviewed 18 July 2022 via mobile

Not impressed with staff not wearing masks correctly- if your nose is not covered or the mask is completely tucked under your chin it is not being worn correctly!!! Coffee was excellent We decided against ordering food

Date of visit: July 2022
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Reviewed 21 May 2022

We decided to have brunch here based on some good reviews. The setting is lovely and that’s it. The coffee was ice cold, there were no sugar on the table and then we got offered one sachet of raw sugar between 2 people. The toast...came with no butter and we had to go and ask for that. The food was just average. The sausage was nice and spicy but dry. Needless to say we won’t be backMore

Date of visit: May 2022
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Reviewed 2 May 2022

Great Atmosphere enjoying my meal till I looked over and saw one of the male staff using their hands to put garnishes on peoples food. Then saw him wiping his nose. No hand washing as he then went and served someone on the till. Yuk!

Date of visit: April 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 January 2022

Went here for the first time for a leaving lunch and ordered the salmon bento bowl which was delicious. Would definitely recommend.

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2021

In for a morning bit and coffee. My date & orange scone rocked - so much so returned the next morning and had the cheese one. Coffee hot and well made

Date of visit: June 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2021 via mobile

Went to have lunch today. Had the Wargu beef burger. The burger was not nice. Was fatty the bun was saturated, the only taste you got was the very well done patty, the chips were over cooked, cardboard taste. They make you pay a surcharge...if using a credit card. We will not be going backMore

Date of visit: April 2021
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Reviewed 4 February 2021

Good food, though I must admit to a little food envy as my husband had the steak which was cooked to perfection, whist I had the pan fried Snapper, 3 tiny pieces that sadly were overdone, we had a side of broccoli which was cooked...al dente and delicious. Lovely ambient neighborhood restaurant, one thing I must mention is avoid main body of restaurant if you are a couple, sound bounces off the wall making enthusiastic group party diner conversation and cackling laughter intrusive.More

Date of visit: January 2021
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Reviewed 5 October 2020 via mobile

Came here because of the reviews.. i was a little disappointed to say the least. Firstly there is no table service. When i came in lady at the counter gave me a menu and said sit anywhere, but didnt tell me i had to order...at counter. This would have been fine had i known. No fresh juice- just bottled with high sugar content. My coffee then came out in a takeaway cup- this was not a request, everyone else around me had cups, server offered to change it but i said no- didnt want it wasted. Breakfast which came out within 5mins of ordering which made me think it had all been pre prepared already... Eggs were good but had very long tails. Bacon and tomato ok. The toast however was only toasted around the crust. Felt and tasted like it had been sitting around for a while, it was soggy and bread like everywhere but the crust. Not worth the #2 spot but maybe its just the monday blues..?More

Date of visit: October 2020
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Reviewed 14 July 2020 via mobile

Once again, TripAdvisor enables us to find a great place to eat in an unfamiliar area. Heading out of Auckland city in the middle of the day, we spotted the reviews for this place, which is just a short distance from the motorway. It is...larger than it might appear from outside - there are lots of tables, both indoor and out, so even though it was busy, we were able to get a spot quickly. It’s got a spacious feel, white, light and bright. The team at Urban Soul also offer good service, with well trained, efficient staff delivering a consistent experience. There is an appealing range of cabinet food, all of which is very attractive to look at. We went for menu items. The BLT comes out as a club toasted sandwich dish - large, filling and attractive - with some chunky fries. Definitely a crowd pleaser. Good toilets and you are usually going to be able to get a car park nearby. Deservedly popular.More

Date of visit: July 2020
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Reviewed 13 March 2020 via mobile

A very nice breakfast and great coffee. Clean with good deco. Good space around tables and good parking

Date of visit: March 2020
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Reviewed 19 February 2020 via mobile

Met overseas family and friends, before they left Auckland. There was a great choice of food, which catered for all different dietary requirements. Delicious variety and affordable prices. Will definitely go back again and again

Date of visit: January 2020
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Reviewed 17 February 2020

Not horrific but not good either. Very basic lunch place that does have table service of sorts i.e. you go up both to order and pay but they bring the food to you but the meals they served were poor quality. Couldn't even do good...fish and chips or a good salad. Def not worth the effort when there are so many other good eating places to go to.More

Date of visit: February 2020
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URBAN SOUL, Manukau - Restaurant Reviews, Phone Number & Photos

Frequently Asked Questions about Urban Soul

Yes, Urban Soul offers takeaway services.

Urban Soul is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5