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The Cheesecake Factory

16535 Southwest Fwy, Sugar Land, TX 77479
+1 281-313-9500
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Overview
  • Excellent26%
  • Very good37%
  • Average17%
  • Poor8%
  • Terrible12%
Travellers talk about
Closed Now
Hours
CUISINES
American, International, Contemporary, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
16535 Southwest Fwy, Sugar Land, TX 77479
All Details
Write a ReviewReviews (215)
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1 - 10 of 208 reviews

Reviewed 1 week ago via mobile

We stopped in for dessert only. I had the banana cream cheesecake, my guests each had the strawberry shortcake (which was huge ). It was pretty good. There's nothing wrong with the Cheesecake Factory at the all, okay food, kinda pricey for what you're really...More

Date of visit: January 2019
Thank 914craigm
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 days ago

Thank you for your review. We're glad to hear you enjoyed your desserts and we look forward to your next visit!

Reviewed 3 weeks ago via mobile

Greeters were rude! Restrooms dirty. No toilet paper or soap. Floors were wet and smelled like sewage! It took an hour and 45 to get our food! The food was disgusting. Was not worth all the money. Plates were so hot couldn’t touch them. The...More

Date of visit: December 2018
Thank klaz22
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

We would like to speak with you a bit more about your experience. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you.

Reviewed 4 November 2018 via mobile

Arrived slightly before 5pm on a Saturday to avoid waiting, was seated quickly and had a very friendly server, it’s a shame i forgotten her name or I’d mention it. Had the Spinach and cheese dip to start which was excellent. For entrees we had...More

Date of visit: November 2018
1  Thank OriginReviews
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 November 2018

Hi James, thank you for your review. We're glad you enjoyed the service you received during this visit! We are so sorry to hear that you were not fully satisfied with your meal! We'll be sure to follow up on this with our team. Next...More

Reviewed 27 October 2018

We came right at opening for brunch/lunch, were seated immediately, and food came with minimal wait time. I ordered the Skinnylicious Chicken Salad Sandwich. It was delicious. It came with a wonderful crisp, fresh, green salad…the vinaigrette dressing was so tasty! Everyone at the table...More

Date of visit: October 2018
Thank OnRoader44
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 28 October 2018

Hello. Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 10 October 2018 via mobile

Our party of seven consumed four brimming bread baskets while waiting for our meals. 3 minutes after ordering, we were told they were out of chili. After an additional 30 minutes, we were served. The chicken pasta Alfredo did not have enough sauce and was...More

Date of visit: October 2018
Thank Chercan
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 11 October 2018

We are so sorry for the disappointing experience at our location! We completely understand your frustration and will do whatever possible to make this an isolated experience. Again, we are terribly sorry for this inconvenience! Thank you for your feedback!

Reviewed 3 October 2018

Portions here are huge. My wife and I usually split an entree so that we have room to (again) split a dessert. Service is usually good. Sometimes you have to wait quite a bit to be seated.

Date of visit: April 2018
Thank David C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 October 2018

Thank you so much for this review, David. We're very happy you and your wife had a wonderful time with us! Thank you for your patience with the wait and we look forward to seeing you again soon to enjoy more of our desserts!

Reviewed 30 September 2018 via mobile

To avoid the Long wait for a table. It has a great vibes and always full of people having a good time. We preferred this time to take the cake home to enjoy over a cup of coffee.

Date of visit: September 2018
Thank HockLye
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 October 2018

Thank you so much for your review. We really appreciate it. We are very happy to hear you enjoyed our To-Go Service. Make sure to come see us again soon!

Reviewed 17 September 2018 via mobile

Vegan choices were appreciated Tried the impossible burger for the first and only time(not a fan. Tasted like over cooked meat) The husbands enchilada plate was tasty My fries were good Salad fresh Dessert moist and tastyMore

Date of visit: September 2018
Thank 57candicem
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 20 September 2018

Hi Candice, thank you for your review. We're sorry you weren't fully satisfied with your meal. Next time please let our staff know and we will do our best to make things right while you are still dining with us. We're glad to hear you...More

Reviewed 3 September 2018

Met a friend here who lives nearby. Loved their "skinny menu" that allowed me to eat a delicious salad without any guilt! We came for a late lunch and had the place (almost) to ourselves. I'm sure it's busier during normal hours. The service was...More

Date of visit: July 2018
Thank MaryM10159
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 7 September 2018

Hi Mary. Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 6 August 2018 via mobile

Food was fantastic, cooked to perfection. Such a great selection. I typically get the Lemon Grilled Chicken and was in heaven. We like the cheesecake without added sugar. Food was hot and prompt. The best part of our lunch was Roberto, our waiter. He is...More

Date of visit: August 2018
Thank dj624
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 August 2018

We are so sorry for the extended wait that you and the rest of your party had to endure. We completely understand your frustration with us, and we will do our best to address this. We hope you can give us another chance! Thanks for...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$10 - US$15
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations
Good for
Business meetings, Kids, Child-friendly, Special Occasion Dining, Groups
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 16535 Southwest Fwy, Sugar Land, TX 77479
  • Location: United States  >  Texas (TX)  >  Texas Gulf Coast  >  Sugar Land
  • Phone Number: +1 281-313-9500
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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