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The Cheesecake Factory

16535 Southwest Fwy, Sugar Land, TX 77479
+1 281-313-9500
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Overview
  • Excellent27%
  • Very good37%
  • Average17%
  • Poor8%
  • Terrible11%
Travellers talk about
“cheesecake” (73 reviews)
“kobe burger” (4 reviews)
“pasta” (11 reviews)
Closed Now
Hours
CUISINES
American, International, Contemporary, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
16535 Southwest Fwy, Sugar Land, TX 77479
All Details
Write a ReviewReviews (213)
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1 - 10 of 206 reviews

Reviewed 2 weeks ago via mobile

Arrived slightly before 5pm on a Saturday to avoid waiting, was seated quickly and had a very friendly server, it’s a shame i forgotten her name or I’d mention it. Had the Spinach and cheese dip to start which was excellent. For entrees we had...More

1  Thank OriginReviews
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi James, thank you for your review. We're glad you enjoyed the service you received during this visit! We are so sorry to hear that you were not fully satisfied with your meal! We'll be sure to follow up on this with our team. Next...More

Reviewed 3 weeks ago

We came right at opening for brunch/lunch, were seated immediately, and food came with minimal wait time. I ordered the Skinnylicious Chicken Salad Sandwich. It was delicious. It came with a wonderful crisp, fresh, green salad…the vinaigrette dressing was so tasty! Everyone at the table...More

Thank OnRoader44
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello. Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 10 October 2018 via mobile

Our party of seven consumed four brimming bread baskets while waiting for our meals. 3 minutes after ordering, we were told they were out of chili. After an additional 30 minutes, we were served. The chicken pasta Alfredo did not have enough sauce and was...More

Thank Chercan
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 11 October 2018

We are so sorry for the disappointing experience at our location! We completely understand your frustration and will do whatever possible to make this an isolated experience. Again, we are terribly sorry for this inconvenience! Thank you for your feedback!

Reviewed 3 October 2018

Portions here are huge. My wife and I usually split an entree so that we have room to (again) split a dessert. Service is usually good. Sometimes you have to wait quite a bit to be seated.

Thank David C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 October 2018

Thank you so much for this review, David. We're very happy you and your wife had a wonderful time with us! Thank you for your patience with the wait and we look forward to seeing you again soon to enjoy more of our desserts!

Reviewed 30 September 2018 via mobile

To avoid the Long wait for a table. It has a great vibes and always full of people having a good time. We preferred this time to take the cake home to enjoy over a cup of coffee.

Thank HockLye
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 October 2018

Thank you so much for your review. We really appreciate it. We are very happy to hear you enjoyed our To-Go Service. Make sure to come see us again soon!

Reviewed 17 September 2018 via mobile

Vegan choices were appreciated Tried the impossible burger for the first and only time(not a fan. Tasted like over cooked meat) The husbands enchilada plate was tasty My fries were good Salad fresh Dessert moist and tastyMore

Thank 57candicem
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 20 September 2018

Hi Candice, thank you for your review. We're sorry you weren't fully satisfied with your meal. Next time please let our staff know and we will do our best to make things right while you are still dining with us. We're glad to hear you...More

Reviewed 3 September 2018

Met a friend here who lives nearby. Loved their "skinny menu" that allowed me to eat a delicious salad without any guilt! We came for a late lunch and had the place (almost) to ourselves. I'm sure it's busier during normal hours. The service was...More

Thank MaryM10159
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 7 September 2018

Hi Mary. Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 6 August 2018 via mobile

Food was fantastic, cooked to perfection. Such a great selection. I typically get the Lemon Grilled Chicken and was in heaven. We like the cheesecake without added sugar. Food was hot and prompt. The best part of our lunch was Roberto, our waiter. He is...More

Thank D J
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 August 2018

We are so sorry for the extended wait that you and the rest of your party had to endure. We completely understand your frustration with us, and we will do our best to address this. We hope you can give us another chance! Thanks for...More

Reviewed 27 July 2018 via mobile

It was merely all right. The bread still wonderfully warm, fragrant, and tasty. The food was good. The cakes still savory.

Thank Honeydew1149
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 28 July 2018

Hello. Thank you for your review. We're glad to hear you enjoyed your meal and we look forward to your next visit!

Reviewed 2 July 2018 via mobile

Great food! Highly recommend the skinny menu. Skinny sangria was refreshing. Steak medallions dinner was filling and proportioned. Friendly wait staff and quick service in bringing food when ordered. The drinks were not so prompt due to high crowd volume. A bit on the mid...More

Thank ChristyRampersad
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 July 2018

Thank you so much for this review! We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon!

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$10 - US$15
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Business meetings, Kids, Special Occasion Dining, Groups
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 16535 Southwest Fwy, Sugar Land, TX 77479
  • Location: United States  >  Texas (TX)  >  Texas Gulf Coast  >  Sugar Land
  • Phone Number: +1 281-313-9500
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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