I’ve been a fan of Vito’s since I moved here in ‘06. Authentic Italian food at reasonable prices. I’ve seen the family in there working and taking care of people many times over the years. Our most recent visit was one for the books. We...ordered online and got a pizza for myself and a pasta dish for the girlfriend along with mozzarella sticks and a dessert. The entire encounter left us disappointed.
We arrived and walk up to the counter where a woman (Lori, an owner, if I’m not mistaken) was sitting playing on her phone. She quickly asked what we’d ordered and directed other staff to the order which was waiting for us. She quickly sat back down and buried herself in her phone again. I explained to one gentleman that I’d forgotten to specify the salad dressing and he was quick to ask which one we’d like. He disappeared to the back and I start looking through the bag…..no salad. I look at the ticket and see “no salad” and get Lori’s attention and inform her that I somehow had mistakenly selected no salad. She looks up, says “yup” and continues on her phone. That’s it? I mistakenly select to get no salad and you have nothing? Wow. I sarcastically said, okay and we walked out. She never looked up as I watched her reflection in the window.
The food was our next disappointment. The mozzarella sticks were actually pretty good but the marinara was watery. For a pizza sauce it might be okay but it doesn’t cling to a mozzarella stick so all you get is slightly damp breading. My pizza was merely okay, nothing notable about it. My girlfriend’s pasta was lacking. She offered for me to try it and I agreed that something was missing. It seemed that they simply took a hunk off something from the fridge and quickly reheated it. The dessert was an item they call “zaps” which are little fried dough balls sprinkled with powdered sugar and a little cup of chocolate dipping sauce on the side. While they were a bit chewy, I’ll attribute that to them sitting in a little box for a while. The sauce was straight up Hershey’s syrup in a cup.
Given the mediocre food and astonishingly poor service coming from one of the owners themselves, I can no longer recommend this restaurant. If the owners give this level of indifference, it seems the bar has been set very low.More