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3.0

11 reviews

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Terrible

Blondie Mae

Delaware74 contributions

Sad bowl

May 2021 • couples

We ordered online and when we got it home, it was very disappointing. No lettuce, very little beans, maybe a teaspoon of steak. Mostly consisted of rice and cheese. We live across town so didn’t go back but next time we will order onsite so that we can see what goes into our bowl.

Written 26 May 2021

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Phyllis t

Marion4 contributions

Poor customer service

Jul 2022 • none

I went there a little past 6:00pm and was unable to open the heavy front doors. There were no customers inside, and I could see people inside working who just looked at me. I turned to a couple eating outside and asked if the place was closed. Just then another customer strode up who was a young man and opened the door for me. I told him to go ahead of me, as I was still deciding. He approached the counter and stood and waited while a young woman ignored him and kept cleaning and wiping the countertop. Finally she asked for his order and when she finished with him she asked for mine. The music was very loud in there, and since she was standing approximately 6' away from me behind a glass partition, I told her I was having difficulty hearing her because the music was very loud. So she repeated what she said, but in the same conversational tone so I still could not hear her. At that point a young man back where the grilling is done decided to slam something down on the counter every time she spoke to me, yucking it up to the other guy back there. When I reached the cash register, the girl who took my order rushed to the cashier and held a personal conversation. the cashier stopped my order and fixed a bandage that was coming undone on the first girl's forearm. When that personal transaction was completed I finished paying and left. Not sure I will ever return it was such poor customer service. And I am not sure that bandage had to be fixed in front of everyone in the restaurant because by that time more customers were coming in.

Written 26 July 2022

OH is H

Ohio315 contributions

Address Is Incorrect, But Restaurant is There on Rt 95 East at 135 Edgefield Blvd

Nov 2019 • none

If the 1 gal working the "assembly line" wasn't the shift boss/manager, she missed her chance- She was bossy, and very pushy with several of the workers on the line. I think the 1 young lady that first took our order was in training possibly; but noone was patient with that training process. The bossy gal was downright rude to her several times, and I felt rude to customers on the line. She had NO patience whatsoever. She got after the person who seemed to be in training for the direction the handles of the utensils had been left in the food because it slows efficiency of the line evidently....but that young lady in training was NOT the one who had left the utensils in the wrong direction. It was actually the young man that she pushed aside when she decided to jump between them to be rude and bossy to the girl. At that boy, the young man, made like a ghost and disappeared fast. I think he knew what was coming? If the bossy person was a manager, she had no right to be! She may have SPEED, yes. But she has no empathy or compassionate towards others as human beings. It was obvious. So sad. Everyone behind that counter that she interacted with received the same rude treatment as she showed just how fast she could fly making food faster than everyone else. I'd rather had friendly real-people service as opposed to FAST any day. I saw on other reviews that "Paul S" mentioned that the address on TripAdvisor is incorrect for this restaurant. He is correct. He says " The correct address is 1751 Marion Mt Gilead Road (hwy 95) on the south side of the road by Urgent Care." And possibly is a legitimate address since it's on the corner of Marion Mt Gilead Road and Edgefield Boulevard. HOWEVER my receipt from this Chipotle's today (11-05-2019) lists the address as 135 Edgefield Boulevard, Marion, Ohio 43302 with the phone of 740-389-3052. The background music in the restaurant was annoying and way too loud. It was playing so loud that it made it very difficult to hear the people asking the questions for the food assembly behind the counter! I would have appreciated it if it was turned down a few notches. But I get sick and tired of having a meal with the music blaring so loud you cannot hear even the person beside me well enough to carry on a conversation with a meal. I suppose that is because now adays it seems very few want to lie down their electronic devices long enough to interact with the people at their table. Someday they will look up and they'll be gone....I wonder how long it will take them to notice what they have missed out on?! Nothing wrong with having a device, but wearing it where they literally eat, live, and sleep device and can no longer talk with a real person; or care if they talk to people is so sad! The cashier today was Tiffany. She was very efficient and still friendly at her job. She tried to keep up with keeping the tables clean and cleared in addition to her cashier position. She was doing her very best too. We tried the new Carne Asada item in a bowl today which was $8.50 for the regular kind of toppings. It is a nicely seasoned very tender steak slices. It was very good. I added Guacamole to my toppings- to find it was $2.05 extra charge! Are you kidding me- $TWO DOLLARS AND FIVE CENTS FOR GUACAMOLE?! Seriously?! That was one very expensive avocado! Get real! The fountain softdrink charge was $1.95 with free refills that you get for yourself. The inside of the restaurant is done in an industrial modern style like most Chipotle's I've seen. The stainless steel look tables with wood/iron chairs and long high pub height tables that have little iron/vinyl seated stools at that. It's fall and starting to get chilly in Ohio. So with every customer opening the door, that cold air rushed in as we sat at the table dining. I can imagine with nothing to block that air given the dead of winter coming how much colder that will be feeling! I noticed the floor was a polished concrete- very smooth. That floor had no door mat of any kind inside the entrance either. So on a snowy or rainy day, that floor is going to be very slippery and wet making for a terrible safety hazard too. What are they thinking? Outside the restaurant was quite a bit of trash along the curb of the parking spots too. It's a small parking lot for a strip of this restaurant, a Cricket store, an Urgent Care facility, and possibly even one other business or two! Had to really pay attention for traffic to get out safely just to back out of the parking spot. Overall, this is not my favorite eating choice. And I LOVE Mexican as a choice for a meal! Just not a good experience overall. I think that poor experience began with the rude bossy woman to tell the truth which set the tone! It was decent tasting and decent temperature- just not the greatest experience of all the restaurants I've ever went to. They have a long ways to go.

Written 5 November 2019

nickdangerwillson

Columbus5 contributions

This chipotle will swear you off chipotle

Dec 2023 • family

the staff was less welcoming and personable than the blaring modern adult contemporary trash music.

Written 30 December 2023

Lori b

1 contribution

Slop

Oct 2022 • solo

The waitress at the restaurant slopped my bowl together it was just slung all over just nasty I'll never go back Ended up with a 1/2 a bowl for the price of a full bowl

Written 2 October 2022

Lionsroar1

Dover3 contributions

Chipotle

Apr 2017 • none

This Chipotle was awesome the service was super fast. We got large savings with out asking. The shop was very clean. Enjoyed the trip.

Written 9 April 2017

Paul S

1512 contributions

Fast friendly service

Aug 2016 • solo

First of all, the address for this listing is wrong. Someone apparently guessed at the nearest intersection instead of looking it up. The correct address is 1751 Marion Mt Gilead Road (hwy 95) on the south side of the road by Urgent Care. McMahon Blvd is a couple blocks east and runs north from hwy 95 into a shopping center. There is a Starbucks, an Arbys, and a Sonic there but no Chipotle. Anyway, went after the lunch rush was pretty much over. Got a chicken burrito with my choice of add ins. Not bad for assembly line food. Had to wait a few minutes to pay because the guy making the meal couldn't run the cash register ( I was glad he didn't try to ring me up with gloves on and then touch food again!). All were friendly and apologized for my wait, which wasn't all that long.

Written 28 August 2016

Lori A

Burnips5 contributions

Just what you expect

Oct 2015 • friends

Went here with a friend. The staff was friendly. The food was consistent with other locations. Which is always yummy.

Written 17 October 2015

davelP1486CI

Waldo11 contributions

Like select it yourself?

Jun 2015 • family

Weird. A sorta Mexican buffet, like a Subway where you select the items to go on your whatever, a continuous line. The have soft drinks and if you ask for it, they can provide a bottles margarita. Definitely different. The interior is very noisy because of all the stainless and tile. Some people like it, I don't. And interesting note, this Marion Chipotle was built with an urgent care center attached.

Written 31 July 2015