My wife and I went and were hopeful for a good seafood boil spot on the strip. This place is not it. I will start with the food, which is actually pretty good. The crawfish boil was hot, and the spicy and flavor was good....We also got a lobster which in hindsight I would not do again, but it was also decent enough. Where this place failed was service. Let me say that I understand a lot of places are understaffed right now, but I have had great service at places that are understaffed. This was bad. Really bad. It took 10 minutes for the waitress to initially come to the table. No problem, gave us time to figure out our order. Ordered food and sodas and waited. About 15 minutes later our crawfish boil came out. We started eating and wondered where our lobster was. We flagged down the waitress (she had not been back to our table since she took the order, someone else had brought out the food) and asked her where it was, she paused and said it should be out soon. She continued to wait the other tables around us but not ours, while we ate and waited. About 15 minutes later the lobster came out. By this time we were almost done with the first bag. We asked the person bringing it out why it was so spread out and he said the lobster takes longer. (I always thought crab, lobster and other shelled seafood took about the same length of time but if I am wrong I’ll gladly say so). He offers to have the manager come speak to us and we say that would be great, thank you and start eating again. The lead comes over and apologies for the delay and the poor service and offers a discount. We declined it, however he insisted and then asked if we needed anything else. We said just refills, which he said he’d get. He leaves and no refills come and still no waitress. We flag her down again about ten minutes later and ask for the refills and some shell cracker tools, while letting her know her service is not good. She apologies and gets the tools and refills. We don’t see her again until she brings the bill. This is where it gets really frustrating. She stops by the table 3 times within ten minutes to ask for the check, while having not stopped without being flagged down once while we ate. While all of this is going on, 4 tables sat un-bussed while multiple parties waited for seating, up to an hour waiting. You may say well they might not have enough staff. Well the tables are covered in white trash bags. All you need to do is pull the corners up and put another bag down.
We paid our bill and left disappointed in the overall experience. This is not a situation of lack of staff, it’s simply a lack of effort or care on the wait staff. The food is good, but not good enough to overcome poor service.More