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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$51 - $82
CUISINES
American
Meals
Lunch, Brunch, Breakfast, Dinner
Reviews (129)
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129 results
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LanguageEnglish
Traveller rating
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10
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Reviewed 23 July 2023

We are traveling back to our home in Florida and decided to spend two nights at Belterra and treat ourselves. First I will say the rooms are clean and the beds comfortable. The check in process was quick. We are here for two nights Fri...& Sat so between hotel room rates and meals we have spent over $1,000 at this hotel. In our room we have two cardboard cups to use for coffee, brushing our teeth and anything else we may want to drink in our room. When we asked the housekeeping staff if we could get a couple more, she said, “NO” we don’t give out cups. They apparently don’t give out shampoo either as we had none and again were told “NO”. There is no service in your room so no clean towels, no beds made etc. I am okay with that to a point but when you are spending $300 a night I think they can afford shampoo that they get at cost of about .13 ea and a couple of more cups. When we went to dinner the waitress seemed insulted that we asked for a refill on our soda adding to our list of Belterra Staff that were less than friendly. I know we won’t stay here again, and I would caution others to be prepared for unfriendly staff and absolutely no frills.More

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2021

Stayed for 1 night at Belterra Casino last week. No Valet parking but you can drop off your luggage at the door and self park. No big deal! Came early before check in and were told we could not get in our room until 2...pm. The desk stowed our luggage and we were able to grab lunch at the Stadium Restaurant. Good food and I thought reasonable prices. In fact we ate dinner there also and had excellent service both times. Got in our room, a deluxe double and it was very nice and clean. Nice view of the Golf Course. My issues were lack of eating places now that the buffet is shut down. They do have pre- made sandwiches and salads at the coffee shop that looked good. The steak house has a nice menu but is very pricey. So that leaves the Stadium Restaurant. The sports book is a nice addition but if you wanted a drink you had to walk down to the casino to get a drink. They have a bar next to the sports book but it was closed the night we were there. A lot of people watching the games were annoyed with this inconvenience. In fact getting a drink was a big hassle most of the time. Seems like Belterra is cutting corners with customer service by not having proper staff numbers working. I like the Hotel and hope the management can get things back on track with staffing and more food options.More

Date of visit: July 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2019 via mobile

Very nice casino, plush and comfortable. Lots and lots of old school slots as well as newer ones...card tables galore and delicious buffet. Beautiful grounds and wonderful view of the Ohio river. We enjoyed our experience on gaming and after 7 hours of games came...out 50 dollars up so it was alot of fun.More

Date of visit: October 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
adrianmcdole, Owner at Belterra Resort & Casino, responded to this reviewResponded 24 December 2019

Thank you, Kelly, for your feedback and your 5-star review. We are thrilled to hear that you enjoyed your recent visit with us, including your time on the casino floor and meal at The Buffet. Thank you again for being our guest, and we look...More

Reviewed 28 October 2019

My husband and I had a wonderful weekend away. Belterra is a beautiful hotel with clean, spacious rooms, comfortable beds, welcoming, friendly staff, delicious restaurants and a wonderful spa. We had the opportunity to tour the conference facilities which were recently renovated offering several options...for large and small groups. We were most excited about the possibility of returning with a group of friends for a concert. There is not a bad seat in the house! Although we did not gamble, we did walk through the casino which offers several gaming options and a new sportsbook. We will definitey return for a couples weekend - golf, spa and concert!More

Date of visit: October 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 12 November 2019

Thank you for your feedback and your review, Kelly. We are happy to hear that you enjoyed your visit overall, specifically your hotel accommodations, spa visit, dining experiences, concert, and our high standards of guest service. Thank you again for being our guest, and we...More

Reviewed 23 October 2019 via mobile

After reading recent reviews, I was preparing for the worst, but it was actually so much better. Our room was spacious and clean. Parking lot view from 12th floor, but who gets the view rooms anyway? Doesn’t happen to me... Anyway, beds were comfortable, large...vanity area, tub/shower combo, hot water, wardrobe cabinet to hang clothes. Small coffee maker, but I had my husband go down to Nosh and pick up 2 Peets coffees. We had dinner the precious night at Stadium Grill. They were out of everything on draft at 5:00. But food was decent and reasonably priced. It was packed and we had a 40 minute wait, but ended up at a table in the bar and were served there, no problem. 38 Special was excellent. Not a bad seat in there and we were in the balcony. It’s nice to see bands in smaller venues where you’re not viewing the concert from a Jumbotron. Started on time at 7, no intermission and was over by 8:30. Not too loud and most people sit down in the balcony, so perfect show for older people! We didn’t go to the casino or use other amenities, so can’t speak for that.More

Date of visit: October 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 12 November 2019

Thank you for your feedback and your review. We are happy to hear that you enjoyed your visit overall, specifically your room accommodations, meal at STADIUM, and the .38 Special concert. Thank you again for being our guest, and we look forward to welcoming you...More

Reviewed 18 June 2019

Horrible transition from breakfast to lunch. Pay to get breakfast at 11 o’clock . They start the transition to lunch by 1130. When you go back for seconds they refuse to let you eat the lunch food 🤔🤔🤔and are not very friendly about it. Need...some modifications here!!!!!!!!!More

Date of visit: June 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 19 June 2019

Thank you for taking the time to leave us a review. We are very troubled to see your feedback as we always strive to provide an exceptional experience to all of our guests, and we are disappointed to see that we did not meet those...More

Reviewed 11 April 2019

We are from Louisville area and frequent all casinos within a 200 mile radius and this is by far the best. Cleanest nicest rooms, best food and buffet by far and great people. Casino fair and decent payouts. We come here a lot. Also great...pool and golf course. Beutifull setting on river.More

Date of visit: April 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 17 April 2019

Thank you for your feedback and your 5-star review, Thomas. We are thrilled to hear that you so thoroughly enjoy your visits with us, and we can't wait to welcome you back soon! Thank you again for being our guest!

Reviewed 6 April 2019

clean, spacious rooms. definitely get on non smoking floor. we accidentally got off on a smoking floor and in the few moments were were there we ended up smelling like we were smoking. We will go back for the rooms and area.More

Date of visit: April 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 17 April 2019

Thank you for your feedback and your review. We are happy to hear that you enjoyed your stay overall, and we will be sure to share your additional feedback with our team for internal follow up since air quality is top of mind for us....More

Reviewed 17 January 2019 via mobile

Entire staff was friendly and helpful. Room and bath were spotless and spacious (King Deluxe). Breakfast buffet is a must! Felt like a high end Vegas buffet where item you can imagine is available and superb quality. It was perfect for me and my family...to start the final leg of our road trip.More

Date of visit: January 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 21 January 2019

Thank you for your feedback and your 5-star review. We are very happy to hear that you enjoyed your recent visit, and we look forward to having you visit us again soon!

Reviewed 11 November 2018

We drove over to Belterra after checking in at a nearby Ramada, we wish we would have stayed at Belterra instead. Looked much much nicer than the Ramada at the Sparta exit & it would have cost about the same. Ate at Stadium sports bar,...food was good & reasonable priced. Nice looking casino & the place is huge!More

Date of visit: November 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 21 November 2018

Thank you, Sharon, for your feedback and your review. We are happy to hear that you enjoyed your overall visit with us, including your meal at STADIUM. We look forward to welcoming you back again soon.

Reviewed 24 August 2018

Great atmosphere, perfect service and at least an even chance of breaking even. Our dinners were delicious and the desserts that followed couldn't be left behind.

Date of visit: August 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PNKinc, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 1 September 2018

Thank you, Ed, for your feedback and your review. We are happy to hear that you enjoyed your recent visit, including your time spent in the casino and your meal with us. We look forward to welcoming you back again soon.

Reviewed 23 August 2018 via mobile

Do yourself a favor and order cheesecake from the room service at hotel. It is the best we have ever tasted. Only way to describe it is fluffy deliciousness excellence on the tongue. Served with fresh strawberries, whipped cream and a tart sweet strawberry sauce....Yum 😋More

Date of visit: August 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PNKinc, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 1 September 2018

Thank you for your feedback and your 5-star review. We are happy to hear that you enjoyed your recent stay with us, including our room service offerings like the specialty cheesecake. We look forward to having you as our guest again soon.

Reviewed 29 July 2018

We visited with a large group. The staff gave us tables together in an area in the back. The food on the buffet was excellent, including omelets made to order and even ice cream! The servers were friendly and attentive. We had time for a...little gambling on the boat. The smoking was less obnoxious than the other casino we had visited the night before. The hotel seems very nice and we will probably stay here next visit.More

Date of visit: July 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PNKinc, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 31 July 2018

Thank you for your feedback and your 5-star review. We are thrilled to hear that you enjoyed your recent visit, including our superior guest service, your time in the casino, and the selection of breakfast and dessert items at The Buffet. Thank you for being...More

Reviewed 26 July 2018

we spent a great night in a top notch hotel and had breakfast at the buffet. The staff at breakfast was so nice and very attentive. Food was good esp. the waffles with hot caramel and whipped cream! Nice selection of fresh fruit and typical...morning eats. Was a little pricey but we had a coupon. Definitely will take advantage of the next coupon!More

Date of visit: July 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PNKinc, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 31 July 2018

Thank you for your feedback and your review. We are happy to hear that you enjoyed your recent stay with us, including the quality and variety of our breakfast options at The Buffet. Thank you for being our guest, and we look forward to welcoming...More

Reviewed 16 April 2018 via mobile

Out of all the casinos in the vicinity I think that this hotel is the best one. The beds are super comfortable and everything is really clean and nice. I was on a non-smoking floor overlooking the river. I would definitely recommend staying overnight when...visiting the casino. The staff at the check-in counter was very helpful and super nice. Even the workers inside the casino or very friendly and personable.More

Date of visit: April 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PNKinc, Guest Relations Manager at Belterra Resort & Casino, responded to this reviewResponded 14 June 2018

Thank you for your feedback and your review. We are always happy to hear that our guests had a great time, and we look forward to having you visit us again soon.

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BELTERRA RESORT & CASINO, Florence - Menu, Prices & Restaurant Reviews

Frequently Asked Questions about Belterra Resort & Casino

Belterra Resort & Casino is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4