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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Japanese
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Serves Alcohol, Table Service, Highchairs Available
Reviews (178)
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All reviews fried shrimp ate here unaju charcoal eel sauce pickles temple flavor
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Reviewed 31 March 2023

Ate here with family (party of 5) on a Monday. They open at 11am on weekdays but was told my restaurant staff to line up by 10:15am if you want to be the first ones seated. They start handing out tickets that show your queue...number around 10:30am and tell you what time to come back. We were able to get seated right at 11am thanks to lining up early. While you wait outside, you can see the skilled workers filleting the eel and also cooking it over the charcoal. The food itself was excellent. We ordered the premium (tokujo) unaju (unagi with sauce) and tokujo shirayaki (salted unagi), along with dashimaki tamago (japanese style omelette) and fried shrimp appetizer. The food came out in about 15 minutes. Both unagi were juicy, soft, and fatty. The sauce (tare) that came with the unaji was delicious. The shirayaki was equally as good, as it had a crisper, lighter flavor and was accompanied by pickled plum and wasabi. The dashimaki tamago had a great balance of dashi and sweetness. The fried shrimp was ok as it had somewhat of a bitter taste to it, but it would pair nicely with beer. My family and I were very happy to eat such a great meal here. If you want to be the first ones seated, line up by 10:15am as there was already a line by then on a Monday. To kill time in between, you can visit the temple next door that has a lot to offer and explore.More

Date of visit: March 2023
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Reviewed 3 January 2020 via mobile

Unagi and rice was excellent. We were happy to be taken there by our Narita guide as it is a place he only visits once a year with his wife. It’s that special! Price was Yen3000 for an Unajudon which is reasonable for the quality...and portion. Will plan a long transit in Narita just to eat here again if time permits!More

Date of visit: December 2019
Helpful?2  
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Reviewed 7 October 2019

For a quick trip in to Narita to visit the Narita-san Shinshō-ji Temple and stopped in here for lunch. Incredible. Just recommend it. Service was great, food was delightful, price was whatever because after 10 days in Viet Nam, it just cost a lot relatively...speaking. See the pictures.More

Date of visit: November 2018
Helpful?2  
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Reviewed 16 August 2019

We had a evening flight back to home from NRT, so we planned a day trip to Naritasan Omote Sando. Narita is known as Town of eels for its freshwater eel supply from Lake Imba. I forgot to ask Surugaya if their Unagi is locally...sourced but price and quality is definitely right up there with Nodaiwa at Tokyo. Restaurant host and waitresses speak English and menu is available in English too. They have a nice ticket system instead of a line up queue. commonly found in other popular restaurants It will tell you the approx wait time so you can visit nearby shops on Omote Sando or Naritasan Shinsho-ji Temple instead of stuck at the queue in a hot and humid day. Highly recommended.More

Date of visit: July 2019
Helpful?2  
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Reviewed 27 August 2017

This place pretty much only sells eel, so if you wanted to try something else, too bad. It might have been a little tourist gimmick, but I did like the fact that the servers were all in traditional Japanese dress. The atmosphere was great, and...the food was better. As an English-speaking tourist, the restaurant accommodated well for me with a special menu. It takes about 20-30 minutes for the chefs to freshly prepare the meal for you, so do be prepared to wait. Definitely a must-do in Narita.More

Date of visit: August 2017
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Reviewed 2 August 2017

Traditional Japanese restaurant. Went here for lunch with friends and had really delicious eel. It was fresh, soft and absolutely tasteful. Staff was amazing, welcoming, polite. I highly recommend this place if you are in Narita.

Date of visit: August 2017
Helpful?1  
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Reviewed 31 October 2016 via mobile

One of the freshest unagi rice I have tasted. Apart from the price, it is definitely a must try. Fresh eel charcoal broiled and lightly marinated over Japanese rice.

Date of visit: October 2016
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Reviewed 26 July 2016

When we arrived around lunch time at Wakamatsu Honten Hotel we were hungry and dont know where to eat. then we saw this grill outside the Restaurant and decided to go inside. The waitress reminded us that it takes 30min till the eal we will...order is grilled. If thats a Problem - I mean to wait 30min - then choose another place. but I warn you, grilled eal with soya Sauce is the speciality from Narita City, so you should give it a Chance. The waitress wear traditional Kimonos and also the tables are like Long time ago (you sit on the floor). Prices are normal for Japan.More

Date of visit: July 2016
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Reviewed 8 March 2016 via mobile

Omotesando Street in Narita town is known for Narita-san Shinshō-ji (Buddhist Temple), rice crackers and unagi (freshwater eel). If you plan to visit the temple on a short stay in Narita, drop by Surugaya for its popular unagi. You will not be disappointed!!! For lunch,...¥3600 gets you eel lunch set with soup and rice. Filling, melt-in-your-mouth and so oiishi, you will not regret dropping by. Of the number of restaurants serving unagi on this street, this is the one! Its right next to the temple...you cant miss it!!More

Date of visit: March 2016
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Reviewed 29 December 2015 via mobile

This place is very authentic. Serving a good quality eels with very good service. Must try once in your life!! Very fresh and yummy Unagi with Sake and fried shrimps @ an authentic grilled eels restaurant in Narita 😋🍱🍶

Date of visit: December 2015
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Reviewed 8 December 2015

I like Unagi a lot and I have been to many Unagi restaurants around this area. Some proudly seduce you with a sign as "Wild or Tennen Unagi" which are almost extinct and not served except for just a few days a year. At Surugaya,...you can almost always enjoy specially farmed eel called "Kyosui". These eels are slim,and longer compared with normal farmed eels and texture is more like veal against beef. Kabayaki sauce somewhat too gorgeous but considering the location where you can expect to have a lot tourists from all over Japan, all year around, it is understandable.More

Date of visit: November 2015
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Reviewed 8 October 2015 via mobile

Opens at 11:00 but we walked past at around 9 where you can see them slaughter and prepare the eel. The eel is cooked on charcoals and melts in your mouth. The pickles are home-made as well! Try the fried whole baby shrimp, they're a...delicious snack! A little costly but worth itMore

Date of visit: October 2015
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Reviewed 2 February 2015

About all I can say is Great Unagi, Shirayaki and Kabayaki both available, so had both. The white Shirayaki is a bit hard to find and was quite fantastic, both were really delicious. Great atmosphere and staff. Found near the Naritasan temple, which is a...bit of a walk up, so the chairs, table and unagi with saki at the Surugaya was a treat. Best unagi I've had, closes early, so take note; not to be missed.More

Date of visit: December 2014
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Reviewed 7 January 2015 via mobile

Ate here while stranded by typhoon on a business trip. Staff very friendly and made a real effort with non Japanese speaking patrons. Asked about other Japanese foods, other than sushi and they gave me samples. Best experience in Japan so far and I've been...coming three of four times a year since 1996.More

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Reviewed 1 December 2014

I have been to many and many eel restaurants and hands down this is my favorate place. Although a bit expensive, the Kyosui eel ( special kind they have ) is outstanding. It is mellow in taste and the balance is fantastic. The normal eel...they serve is also excellent but if you compared the two by taste, the Kyosui has more of an elegant taste for eel. Although we are in Tokyo, we even make a trip to have their eel. It can get crowded but it is worth the wait. You can actually go early and get a number which they will honor a few hours later and you will be put in front of the line.More

Date of visit: November 2014
Helpful?2  
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SURUGAYA, Narita - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Surugaya

Yes, Surugaya offers takeaway services.

Surugaya is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 4