Had such high expectations after a truly wonderful experience at the Speights Alehouse in Wanaka. OK we only booked on the day, so we were only able to book a late sitting. Thought that was a good sign as it meant that they were popular....When we arrived the earlier crowd was leaving and we ended up with only 4 or 5 tables of guests. First sign that things weren’t going well was that they were missing THE key ingredient of the cocktail that we wanted to drink. Staff, while reasonably friendly and attentive, were very young and not very knowledgeable. The second reason for this review was the beef Wellington. Far from medium rare, there was barely a hint of pink. The pastry was inedible and was left on the plate. Very quickly, it seems as if the staff wanted us out. So home we went. My partner paid the bill. It wasn’t until we got home that I realised that someone else’s drink had been out on our bill. I rang straight away to see what could be done about it. The person on the other end of the phone just kept repeating that she would have read out each item when he paid the bill. Endless repetition of that ‘fact’ does NOT absolve your establishment from fixing YOUR problem. Was told that she did not have authority to help me and that her manager would call back the next day. That did not happen. And we left Nelson 2 days later. So very disappointed with what I had such high hopes for. Could have forgiven any one of those things, perhaps not the well done steak, but all of them together left a bad taste in my mouth in more ways than one. The amount of the incorrect charge was not huge but it really was how it was, NOT, dealt with that smart.More