Previously, for many years, my family member & I have had a catch up lunch 3 or 4 times a year at Cafe Cuba.
Fabulous food & lovely service ... but not today!!!
My cousin clearly ordered vegetarian nachos, she was served minced beef nachos...... when she bought the error to the attention of staff the response was off hand, offcious & in no way customer focused
There was no apology, no refund & she was charged for a substitute, sub-standard, semi frozen bowel of roast vegetables & charged for them.
She was told they hadn't served vegetarian nachos for a year, despite my cousin ordering them last October
Yes, there was a mis communication but how it was dealt with was appalling.
No customer focus, no apology, no refund, no offer of a substitute vegetarian dish free of charge.
Not only was there this disappointing response, the staff member engaged in argumentative behaviour with my lunch partner ...
This has left a nasty taste in my mouth ...More