Visiting Palmy for 3 days and visited this iconic cafe several times. Was impressed by the staff, food and overall a great experience. Can't recommend it more...
But my visit this morning was marred by the behaviour of a staff member. When asking for the...same (albeit special) coffee order I've happily been served (and equally happily paid extra for) over the last few days I was barked at, and when I queried his response was told tbe staff member didn't care and was overworked.
In a time of massive stress for all, it's understandable that nerves are frayed. And having been involved in the hospo industry I know just how hard it can sometimes be in normal environment - let alone in a covid one.
But the current level of stress in this industry is next level, and some remarkable people - staff and owners - are being pushed to the brink, if not over the edge...
This industry relies on great food (which this place has) and a great customer experience (which likewise it has).
And while it's a shame that such a great experience was marred for me this morning, my post is five stars, and this place is great, and like so many others who aim to deliver excellence, it and its people need our support.
I will be back - perhaps not today - but Barista is definately worth a visit - and I highly recommend.More