With family visiting from out of town, we reserved a table for 8 for lunch. Arrived to find that the only table set up for a large number had people sitting at it, eating, despite a 'Reserved' notice. After inquiries, they pushed some tables together...to provide enough seating. Got the food which was, overall, very nice, but the manner of the woman at the till was quite offhand and abrupt. My husband had an icecream soda and, on taking a spoonful of the icecream left in the bottom at the end, found an inch-long sliver of glass in his mouth. Called the young waitress who took the glass and promptly dropped it in the bin. She must have gone to report it to the manager because she returned a few minutes later, slapped a $5 note and a couple of coins on the table and said an abrupt "Sorry", then disappeared. We weren't concerned about getting an apology or money back, but rather that the potential seriousness of this, had the glass been swallowed or ingested, was recognised - and we're not sure that it was. For this reason, we will never go back: we are not satisfied with such a sloppy attitude to service and customer safety.More
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