Lone Star

Lone Star

Someone from this business manages this listing.
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+64 6-355 1986+ Add website
Hours
Sun
5:00 pm - 12:00 am
Mon
5:30 pm - 12:00 am
Tue
5:30 pm - 12:00 am
Wed
5:30 pm - 12:00 am
Thu
5:30 pm - 12:00 am
Fri
5:00 pm - 12:00 am
Sat
5:00 pm - 12:00 am
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Ratings and reviews
4.0
4.0 of 5 bubbles
Travellers' Choice 2022

RATINGS
Food
3.8 of 5 bubbles
Service
4.1 of 5 bubbles
Value
3.7 of 5 bubbles
Atmosphere
4.1 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
CUISINES
Steakhouse, Southwestern, Bar, New Zealand
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
features
Does this restaurant offer outdoor seating?
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4.0
4.0 of 5 bubbles297 reviews
Excellent
99
Very good
105
Average
45
Poor
25
Terrible
23
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Stacey M
2 contributions
1.0 of 5 bubbles
Jan 2024 family
Terrible service! First impressions are everything…. The male hipster waiter with the cap backwards and glasses on we had was super rude. He walked us to the table and proceeded to read through the specials to my husband whilst my children and I remained standing in the corridor behind them, we couldn’t hear a thing and didn’t know what was happening. After a few minutes I interrupted to seat the kids and I, and noticed there was a chair missing, I asked if we could get another chair, the very rude waiter shrugged me off saying “yeah I’ll get it in a minute when I finish reading you the specials”…. I said to him that he’s reading them to my husband whilst we’re all standing up and that I hadn’t heard a thing. He walked off, the kids and I sat down and we were finally greeted by a very friendly female waitress who asked if we would like the specials repeated and our order taken. Throughout the night I noticed the male waiter constantly staring and glaring at me, made me feel very uncomfortable and not the birthday experience I was after. If I was scoring the very friendly female waitress alone I would rate our experience 5 stars however after the terrible first impression from the male waiter all we wanted to do was dine and leave, we didn’t even stay for the birthday desert on offer.
Written 6 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith Bradley
Hi there, thank you for reaching out to us. Your feedback is important to us in part of our learning and making sure we provide a great experience to all of our guests. We apologize we did not deliver to you our customer service expectations. Please would you be able to email sandrews@lonestar.co.nz for further assistance. Regards, Shannon.
Written 8 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gina W
Palmerston North19 contributions
5.0 of 5 bubbles
Nov 2023 family
Highly recommend!! Venison was perfectly cooked served hot not gamey at all I can say enough about it, I will remember that meal for a long time, impressed still doesn’t cover it. The others had steak and they were well rested and hot! Husband was the happiest with his mash not bland boring potatoes there’s an extra kick in the herbs, everything was cooked to perfection. The service felt real, our server took the time to gauge us and our tastes with the specials recited she got down to business timing our starter while we confirmed entrees with popular recommendations and made us feel like she had invited us into her home to share a meal rather than “eat, pay, leave” that can happen at other establishments. We appreciated that and it made our meal even more enjoyable. Pricing is mid range not too pricey wide variety with the “usual favourites” $200 for three people with starters and many drinks. Palmerston North Lone Star 11 out of 10. Definitely going back!
Written 8 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Genuine Review
Palmerston North19 contributions
1.0 of 5 bubbles
Sept 2022 family
Dined out early one Saturday night with our young family. Place did not appear too busy, so we expected the service and food to be quick. The service was painfully slow, as was the food coming out of the kitchen. We were there for almost two hours and we only ordered mains and desserts. Even the kids, who aren’t particularly fussy, mentioned everything took way too long. Such a shame, as we enjoy the food they serve. Can’t go again, as we risk being disappointed again 😢
Written 27 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Flyer20801876453
1 contribution
5.0 of 5 bubbles
Aug 2023 solo
In town for work. Excellent food and service. Nice and warm. Neve was very friendly and helpful. Thanks, Guys
Written 16 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Global22473730694
1 contribution
5.0 of 5 bubbles
Jul 2023 friends
Great food and awesome service from Ethan. The Dixie chicken is always the best. Thank you Lonestar Palmerston North.
Written 27 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gayleen D
1 contribution
1.0 of 5 bubbles
Jun 2023 friends
Not a great night. Reserved our tables in advance but seated in bar area. I was sprayed with cleaning solution on my arms and top when table cleaned.No apology or awareness that I had even been sprayed. Felt rushed to place our order in, staff continously asking if we were ready to order. It was meant to have been a relaxed chilled evening catching up with friends.One Luke warm drink, another undrinkable. Mains ordered, 40 minutes later, told that lamb was unavailable. Re ordered. Friend could not eat her main meal of pork. Tough and rubbery. Meals expensive for what we got,not value for money. Ordered an Americano. Twice not made properly. Young waitress apologized saying she wasn't good at making coffee, perhaps I could explain or she could find another member of staff to make it. Obviously no trained barista on. May have had staff shortages that night, only guessing but staff not transparent with this on arrival. On paying the bill, did not charge me for my main meal but this did not take away from the fact that it was not a pleasant experience. Don't plan on going back.
Written 4 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Wanderer781990
New Plymouth30 contributions
5.0 of 5 bubbles
Jun 2023 friends
As a large group , We reserved by email and we were advised to pre- order meals before the night. This worked and the meals came very promptly . All the staff , through the manager Tom were amazing ! They really made our night. The staff accommodated the kids and were so friendly ! Thanks so much !
Written 3 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bronwyn878
Pahiatua132 contributions
4.0 of 5 bubbles
Dec 2022 couples
So we popped in here for dinner before a show. The meals were generously portioned but they do charge for the size of the meal. Don't expect a cheap dinner. We booked as well, because I think they get quite busy. Good range of meals on the menu too. Would visit again.
Written 26 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Trish T
4 contributions
2.0 of 5 bubbles
Feb 2023 family
Food was cold and expensive for the small portion. Uncomfortable seats . This used to be a great place to dine. This was our second bad experience we went to the Taupo one similar experience cold food and over priced. Last shot. Don't recommend.
Written 26 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mon Kraus
Paraparaumu8 contributions
1.0 of 5 bubbles
Oct 2022 family
We travelled up to Palmerston for a friends 30th and decided to go for dinner at lone star first. We had dinner and left for the party however within half an hour we had to leave as my husband had severe vomiting and diarrhoea - he got food poisoning from the pork belly he ate there. I called them up the next day when they opened to be told that someone higher up would call me back - this took 24 hours before someone bothered to call back, I would’ve thought this would be quite high up the list. The lady on the phone I spoke to was very polite, however I almost felt shrugged off like she didn’t believe me, the phone call ended with her saying something would be sent out in the mail - nothing has been sent, I would also assume she meant a voucher which would not be good enough in my opinion. My husband missed the 30th, had to go to the doctors and had 2 days off work all due to no fault of ours, the least the should’ve done was refunded some money back, instead we got nothing. Will now be reporting this as they didn’t take me seriously.
Written 8 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mrs G
1 contribution
4.0 of 5 bubbles
Oct 2022 family
As always the food was lovely with very generous portions and choice for all members of our group. Our Wait Person Shellee was excellent. Fun and welcoming whilst still being professional, she built a great rapport with our whole group and contributed to a lovely dining experience. We are looking forward to dining here again.
Written 3 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Odyssey43124412116
Hi MrsGPNth, we appreciate the review and thrilled you had a fantastic time here at Lonestar Palmerston North. We look forward to seeing you next time!
Written 12 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Epileptic
Masterton10 contributions
2.0 of 5 bubbles
Jun 2022 family
We chose Lone Star because we knew the menu and frequented the same restaurant in Masterton. Usually the food and service is excellent. The wait staff seemed very, very overworked. Their natural rhythms were off. We got water when we had all nearly finished our meals, by directly approaching the bar. My husband was blatantly ignored when he waved at a passing staff member. The food was nice as usual. Dessert arrived very late as we sat in our dinner dishes for 45 minutes. Luckily we were not looking to order more than one drink. No one to ask if we had wanted to. Our server thanked us for our patience at the end. At payment we were not asked how the meal was…. Really disappointing, as the service has a big impact on overall experience. Wouldn’t go back unfortunately.
Written 25 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helen A
Hamilton4 contributions
3.0 of 5 bubbles
Mar 2022 none
Didn't really want to go here as it is the same old food & for what you get it's rather expensive but we didn't really have a choice however nothing really changes with the menu not a favourite
Written 2 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John
1 contribution
5.0 of 5 bubbles
Nov 2021 family
Had the absolute best night at lonestar palmy. Staff are super friendly, an very good with my children. The food, well the food was next level. I had a Ribeye steak an it was melt in ya mouth, fall apart deliciousness. Will definitely be returning at least once a week.
Written 9 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lisa B
2 contributions
5.0 of 5 bubbles
Nov 2021 couples
Hubby and I really enjoyed our meals at Palmerston North Lone star tonight. It was cold out but warm & cosy inside the restaurant by the fire. Food was delish & staff awesome. A great range of food on the menu. Brilliant recommendation of the feature wine, the Graham Norton bubbles too. Definitely a fabulous place to go for any occasion or celebration big and small
Written 2 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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