We failed to make a reservation (not realising how busy Te Anau restaurants can be), which was our fault. But the staff "reception" when we turned up to seek a table was just appalling and showed no concern for customer service whatsoever. We were told...More
Had dinner at the Kepler last night. Offered the Patagonian lamb barbecue special with a craft beer thrown in. Lamb was delicious and smoky. Coleslaw a bit so so. Very large serving and very hot. Associate had a very large and equally nice steak. Would...More
Four of us ordered the Lamb BBQ special. We had booked and restaurant was very busy. Our meal took awhile to come but when it did it was huge, very tender delicious lamb.
So many places were the usual burger, chips, Chinese, Indian stuff but this was a bit different. A huge bbq pit with roasting lamb over it greeted us as we went in. Quick to greet you unlike other places. Found a table in minutes despite...More
Poor service, pre-dinner drinks we ordered did not arrive. If you are going to take an order white it down. We had to repeat our order several times before the wait for it right. Then he forgot our drinks. Wait staff oblivious to needs of...More
Our group had pre-booked the venue, but the restaurant clearly was not ready to handle 17 people. It took long to get a chance to order, even longer to get the main course, and then a long wait for the dessert. The inexperience among staff...More
Very good reviews on Tripadvisor and yes, the portions are big, but the food is tasteless. A nice looking ceviche, but... the paella had overcooked rice and shrimps and obviously had been pre prepared. Not a feast, but then again...
I tried to book a table several different ways. I called - voicemail; I tried to find email, then on finding a Facebook page, I tried Messenger. All to no avail. Having now eaten at the restaurant, I understand the lack of response. They either...More
The attitude of the duty manager was excellent. Even the restaurant was fully booked we are waiting a short time. The grilled lamb and the paella were very good. The Corona beer was gifted. The service and the staff were extraordinary. You should run to...More
Right in the centre of town the restaurant is well located. The Patagonia BBQ imaging attracted us in and the theatre and ambiance delivered. The food portions were generous but this was at the expense of quality. The service started good but was also an...More
know better book better go better 