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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian, Pizza, Cafe, Diner
Special Diets
Vegetarian Friendly
Meals
Breakfast, Lunch, Dinner, After-hours
View all details
meals, features
Reviews (399)
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Traveller rating
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59
124
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Reviewed 2 weeks ago via mobile

Great Pizza and desserts.Ordered when it was very busy but our pizzas came out fairly quickly.The waiting staff were excellent.

Date of visit: April 2024
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Reviewed 12 February 2024

Lots of things went wrong with our service tonight, a simple two pizzas to eat in. The ?German manager was both rude and ineffective, failing to resolve things but keeping the experience at Faulty Towers levels of bad. There was a junior member of staff...who tried to help but ultimately the utter shambles ruined our evening and it was all down to the person in charge. I don’t know what is the root of the problem but the person in charge clearly needs at least a short term break.More

Date of visit: February 2024
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Reviewed 21 January 2024

Pizza is good enough but don't get the spinach salad unless you like old spinach and under cooked pumpkin. And don't bother raising the issue, they aren't interested...

Date of visit: December 2023
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Reviewed 30 December 2023 via mobile

Honestly I don’t understand where all of this hate is coming from. Myself and my Wife had a very enjoyable evening here, both had pizza, I had a large create your own and my wife had the same but small. The pizza definitely wasn’t authentic...Italian, but was delicious and plentiful, the wine was excellent and the apple crumble cake with cream & ice cream was beautiful. Service was also good and it leads me to question the validity of reviews to be honest. I have eaten in many far worse restaurants than this one and left no review and definitely not a 1 star, so what exactly is going on? Why on earth would anyone be so disparaging of a small family run business providing good honest, tasty food? I would definitely come back if I was in area again.More

Date of visit: December 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 December 2023 via mobile

Had a really unpleasant experience at this place :(. I found the older German lady to be exceptionally rude after greeting her with a smile and asking her how her day was. I asked politely “please may I have a middle slice and not an...end slice”, referring to the banana cake that I was about to buy. A simple request considering there were lots of middle slices, and surely first come first serve? The lady was bitter the point where I should have walked out and not spent money in her establishment. I’d much rather her say “unfortunately I’m unable to guarantee that” or a polite “no, sorry” rather than make snide comments about how I will get what I am given? And how every customer wants a middle slice and a “cake has corners”. I didn’t feel like any of these sarcastic and unkind comments back to my polite request was necessary and in fact really took me back. Receiving this as customer service in hospitality?! 🤯 Being polite and professional and down to earth will ensure your customers come back again and again. Please don’t forget that. 🙏More

Date of visit: December 2023
Helpful?1  
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Reviewed 8 November 2023

Nice decor and location however the service was very slow; we waited 1 hour for our meals. The food was underwhelming, expensive for the portion size and nowhere near “gourmet”. Unfortunately, if you’re looking for value for money, this isn’t it.

Date of visit: November 2023
Helpful?1  
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Reviewed 6 April 2023

The man who served us was struggling with English and had difficulty understanding our order. It took a long time to make - a decaf flat white and a soy cappuccino. When it arrived it did not look like a flat white or cappuccino, more...like plunger coffee and tasted awful. AND we were charged $16 for the two coffees! I wanted to take it back but we were under time pressure so let it go. I felt really disappointed and ripped off.More

Date of visit: March 2023
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Reviewed 4 April 2023 via mobile

A nice place well located in the Main Street. Great coffee and good pizza is a winner. Service is friendly and efficient. Worth a visit.

Date of visit: April 2023
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Reviewed 1 April 2023

We split a sandwich and I ordered an iced tea (which was initially forgotten by the server). The bread was excellent. We were just looking for a quick something en route to Milford Sound.

Date of visit: March 2023
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Reviewed 18 March 2023

On first impression looked like a cool spot. Ordered a Latte and a Fiordland breakfast (fiorland breakfast was $22.50 and latte $5.50) was quite expensive so I was expecting good quality. The latte came out looking like a filter coffee to which I was assured...it wasn't but seemed doubtful. I was then served a super disappointing breakfast.. 2 bits of bacon, 2 eggs (which did taste nice to be fair) 2 slices of bread (served with about 6 knobs of butter which was excessive), a tiny heap of undercooked, unseasoned mushrooms, and about a quarter of a tomato sliced up. had to ask for cutlery, napkins and salt & pepper. Left feeling hungry and a horrible pit in my stomach that id been completely ripped off. I went and asked what the small breakfast they had on their menu contained, thinking that maybe they'd mixed it up. To which I was told that it was toast and marmalade (for $10.50!). Really really disappointing, no pride taken in their food or drinks - a place to be avoided.More

Date of visit: February 2023
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Reviewed 9 February 2023

Not being a great fan of pizza I reluctantly agreed to eat here, but was not disappointed. They said a 40 minute wait, but it was a lovely evening to sit outside with a beer. All the other restaurants were full, but I would eat...here again.More

Date of visit: January 2023
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Reviewed 17 January 2023

No one seemed keen to take our order initially, waited around while they chatted amongst themselves. we were in clear sight in front of the till) food average, coffee lukewarm. mentioned the coffee issue, got a shrug of shoulders to imply who cares, not my...problem. will not visit there againMore

Date of visit: December 2022
Helpful?1  
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Reviewed 2 January 2023 via mobile

Shocking! Especially the service!! We spent $85 here for breakfast and what we received was Terrible and seriously overpriced. When we complained we had a very stroppy German lady showing us the menu saying this is what you ordered… no attempt to make things better...and was no way going to give us a refund. She was rude to everyone who entered. Avoid at all costs!More

Date of visit: January 2023
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Reviewed 31 December 2022 via mobile

Waited 15mins to order at the counter (nachos and two pizzas) then had to wait over an hour for it. The food was very average and definitely not worth the wait. This place must be hit and miss with quite a mix of reviews on...here… Went at 6pm, perhaps would have better luck at another time. We got drawn in because it looked busy, only to find out it was for all the wrong reasons!!More

Date of visit: December 2022
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Reviewed 20 December 2022 via mobile

As we were wandering around a bit late on Tuesday afternoon (many restaurants closed on Tue/ lunch), came upon this cosy looking cafe in the town centre.had the Soup of the Day, which was Tomato and was delicious. Also tried the Tomato Pasta and Red...Pepper Pesto Pasta, both good, our personal preference between them was the pesto! I like to support small local businesses, so I immediately took out my phone after the meal to review. Was actually surprised to see some of the negative reviews, so all the more reason for me to share my positive experience with Naturally Fiordland.More

Date of visit: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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NATURALLY FIORDLAND PIZZERIA, Te Anau - Restaurant Reviews, Phone Number & Photos