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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

Special Diets
Vegan Options, Gluten Free Options
Meals
Drinks
FEATURES
Takeout, Wheelchair Accessible, Accepts Credit Cards
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Reviews (885)
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805 results
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588
157
43
11
6
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Traveller rating
588
157
43
11
6
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All reviews gelato ice cream salted caramel two scoops one scoop fergburger yummy smoothies choc
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Reviewed 11 January 2024 via mobile

Everything is great! Burguer, the bakery, the ice cream! You pick and get in line because it’s packed! Very nice option and a good one too.

Date of visit: January 2024
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Reviewed 22 December 2023 via mobile

We stopped in for a coffee and cake, and we were not disappointed. The coffee was bloody delicious, and I often struggle to get a beautifully made coconut latte (either so strong you can't drink it or just so watery with no flavor), but this...was really good! We also shared a chicken roll, which was yum! The honey cake is a must try! If you love honey you will love this cake. It was full of honey flavor, and the icing was so smooth and silky. My husband has a cream filled donut, which he said was so soft and fluffy, and the cream was so smooth. Great location in the lake front area, but there is no major seating outside unless you ordered your food to take away. The cakes, etc, were reasonably priced with the cakes at $5.50 each and the chicken roll at just over $10 Would like to try and go back to try the gelato as they looked pretty good, too!More

Date of visit: December 2023
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Reviewed 29 November 2023

We got our ice cream, sat down and 1 min later they told us that the place was closing. 3 min later while we were still eating our ice cream they literally kicked us out. They were very rude and impolite, never experienced anything like...this in my entire life. I would never go back and do not recommend the pace to anyone. If you want really good ice cream and nice service, go to Patagonia.More

Date of visit: November 2023
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Reviewed 27 November 2023

I love gelato, but just had to try the lychee, mango, mint and lime sorbet. I tried a sample and it was so good that I cut the clerk off to order a full serving. It was so good that I got some on my...way to the airport the next morning and have been trying to recreate it at home.More

Date of visit: October 2023
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Reviewed 5 November 2023

The staff were friendly but messed up our order about 3 times. Half our order was brought out and my partner had well finished his meal by the time mine came out, even after his order was wrong so many times. I ordered an Açai...bowl, which had a tiny handful of mixed seed, a cut up strawberry, and half a banana with some açai. Definitely not worth $17. Pretty disappointing considering the hype around this place.More

Date of visit: November 2023
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Reviewed 18 October 2023 via mobile

Same high standards as their stablemates next door. Wide range of ice creams and sorbets. Our family particularly enjoyed the kiwi sorbet and the fig and honey ice cream. A must do, even on a chilly evening.

Date of visit: October 2023
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Reviewed 25 September 2023 via mobile

Best Ice Cream in QT! Lots of options to choose from! Anything chocolate is the best! You can also ask them for free taste before deciding what flavor to have! The staff are super friendly and approachable!

Date of visit: September 2023
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Reviewed 13 September 2023

Orderem 3 scoops got 2 and a tiny bit… Had ice cream here many times and usually it has been great however, just came for ice cream with my kids. Ordered 3 scoops for myself and one was unproportionally smaller. When I asked the staff,...she rudely replied that I paid for 3 flavours not scoops and each scoop is supposed to be smaller and smaller… never heard of this arrangment. Next time will go to Patagonia at least they are nice …More

Date of visit: September 2023
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Reviewed 18 August 2023

Yummy baguettes for a quick, healthy, inexpensive lunch. We visited twice during our stay both times we had seating inside. Great views and yummy food.

Date of visit: August 2023
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Reviewed 31 July 2023

Wow. BLT was amazing 🤩. Husband raved about both his gelato iced coffee and skim cappuccino. My hot chocolate was the best I’ve had in a very long time. Highly recommend Mrs Fergs

Date of visit: July 2023
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Reviewed 16 July 2023

A great spot near the lakeside with many flavors of creamy gelato. The service was excellent, even with difficult customers trying to interrupt the line.

Date of visit: May 2023
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Reviewed 16 July 2023

Our favourite coffee shop in Queenstown and the best Gelato too! Open till quite late in the evening so you shouldn't miss out!

Date of visit: July 2023
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Reviewed 14 July 2023 via mobile

This is a very popular ice cream spot in Queenstown and we rarely saw it without a line out the door while we were here. We saw a short line around 9 and took our chance. We enjoyed the black forest and blueberry yoghurt gelatos....They offered a few unique flavours but we felt after trying the gooseberry/elderflower it might be best to go with what you know. We did go quite late and the offerings seemed limited with a few pans missing from the display case so we thought that would mean fresh gelato but the stracciatella was a little icy rather than just creamy. The portions are big. The gelateria has a location on Beach Street too that closes earlier. The location by fergburgers is much busier and the whole Ferg brand is quite popular in Queenstown.More

Date of visit: July 2023
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Reviewed 7 June 2023

I don’t usually write reviews but I have been a customer for a long time, the service is always exceptional and the girls that work there are amazing, coffee is always spot on and the gelato is delicious. However, whoever decided to put them in...light coloured jumpers clearly doesn’t work in the shop, the girls look embarrassed by the state of their jumpers, one even apologising when I questioned them about it saying that it had been clean in that day!More

Date of visit: May 2023
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Reviewed 27 April 2023

Huge choice of ice creams, some unique flavours and they were so tasty. The service is great there too.

Date of visit: February 2023
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Questions & Answers
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jd1825
24 August 2015|
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Response from FergQT | Property representative |
Hello, On behalf of Mrs Ferg I can confirm we do read the reviews and absolutely care. Any poor service or product is completely unacceptable to us. We have already identified the staff member involved and are working... More
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MRS FERG GELATERIA, Queenstown - Restaurant Reviews, Phone Number & Photos

Frequently Asked Questions about Mrs Ferg Gelateria

Yes, Mrs Ferg Gelateria offers takeaway services.

Mrs Ferg Gelateria is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4