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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$2 - $20
CUISINES
European, New Zealand, South American, Cafe
FEATURES
Takeout, Seating, Wheelchair Accessible, Free Wifi, Waterfront
Reviews (650)
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573 results
Traveller rating
380
136
31
16
10
Traveller type
Time of year
LanguageEnglish
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Traveller rating
380
136
31
16
10
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All reviews ice cream waffle cone gelato banana split dulce de leche scones cake new zealand lake toppings yummy arrowtown servings nz lines queue
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Reviewed 1 week ago

Great ice creamery and chocolate shop. We’ve been twice for take away ice cream and it was delicious both times. There was a line up but it moved quickly and we didn’t wait long. It’s on the corner overlooking the lake and you can dine...in too.More

Date of visit: March 2024
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Reviewed 2 weeks ago via mobile

Don’t let the long line fool you - it moves fast! There’s lots of flavours of ice cream and sorbet, and you can get additions like chocolate sauce or nuts. We got the dark chocolate ice cream, and the coffee and cream ice cream. Both...were delicious. Would recommend.More

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

It's popular so be prepared for the long queue.and not so good service. There's a small but lovely selection of patisserie along with plenty of chocolate and ice cream. There's seating upstairs but unfortunately it wasn't clean as we needed to ask staff to wipe...the table. The furniture needs replacing as too much wear and tear. The tea and cake was good but we weren't a fan of the churros as they were poor.More

Date of visit: November 2023
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Reviewed 11 March 2024 via mobile

I wondered if the long line was worth it and the answer is yes! Had the banana split flavor in a sugar cone. One scoop was very hearty. Also bought some dark chocolate truffles that I haven’t tried yet. I’ll probably be back before I...leave the city…More

Date of visit: March 2024
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Reviewed 1 March 2024

Simply delicious! A local friend required that I try ice cream while traveling here and based on others’ reviews, I decided to try Patagonia. The location is perfect – it is right on the edge of Queenstown Mall and overlooks the water from the upper...level (great people watching might I add). They have a ton of flavors of ice cream to choose from, different toppings, and three chocolate fountains (omg!). You can also order from a selection of pastries, fudge or chocolate treats. I ordered two scoops – dark chocolate and coconut stracciatella in a waffle cone. The coconut Stracciatella was my favorite – but both were delicious. Highly recommend this place if you’re wanting something to satisfy your sweet tooth.More

Date of visit: March 2024
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Reviewed 3 February 2024

Excellent ice cream with a large amount of choice including melted chocolate dipping, very busy but the service is still quick. The portions are huge! We did not try the chocolate but it looked great too.

Date of visit: January 2024
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Reviewed 28 January 2024

We recently visited Queenstown, and every time we walked past the Patagonia Ice Creamery, the lines wrapped around the counter. We heard that they moved quickly, so we decided to give it a try for evening dessert and coffee. Ice cream is the main draw...here, and the ability to design your own ice cream stick based upon selecting the ice cream and coating flavors. I selected the vanilla ice cream and milk chocolate bar, and it was very tasty. There are also traditional hand scooped cones, chocolates, and coffees. The cappuccino I had with my ice cream was equally delicious. I could have eaten dessert at Patagonia daily.More

Date of visit: January 2024
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Reviewed 22 January 2024

Fantastic ice cream, cheesecake, chocolate mousse cake. We went in two times and walked by a couple times and there was consistently some kind of line/queue. We found the line moved quickly. The line is longest for ice cream. They had options to just get...chocolate, etc separately. One time we went the line was long -all the way around the counters and back to the stairs. This time took about 15 minutes. We found it worth the wait and the line still well moving. We decided to try Ferg burger and were able to get through line and eat our ice cream before our Ferg burger was ready. Everything we had from Patagonia was tasty and fresh. We went in Wanaka and again in Queenstown! Among the top ice cream we had while in NZ.More

Date of visit: November 2023
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Reviewed 10 January 2024 via mobile

Amazing ice cream! We picked every day a different flavor! All good! If there is a queue, just get in line! It’s super fast and easy! And totally worthy

Date of visit: January 2024
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Reviewed 7 January 2024

Overrated. If you can find Tip Top ice cream it is much better and cheaper. I was disappointed in my milk chocolate topped ice cream. The chocolate was so hard I could hardly break it and in the mean time the ice cream was melting...inside.More

Date of visit: November 2023
Helpful?
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Reviewed 2 January 2024 via mobile

Although the ice cream was amazing in Queenstown near the water, we grabbed coffees here and regretted it. Although we were quite clear that we wanted to drink our coffees at the tables, they were put in the way cups. We ordered four and got...three. That was a delay to get the fourth. And the milk in the cappuccinos and lattes were super heated. I believe there is another coffee place - give that a try.More

Date of visit: January 2024
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Reviewed 23 November 2023 via mobile

The icecream and other items are really good and worth to try several times if you are visiting Queenstown! The people (staff) are also kind and caring! The problem is the the small inside the shop which I think is because of the issues with...toilet drainage or something like that! Especially in the second floor where the toilets are! The smell is even get outside the shop in the walkway!More

Date of visit: November 2023
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Reviewed 29 October 2023 via mobile

Certainly the place for ice cream in Queenstown. All kinds of options, chocolate is flowing and they will put it on anything you want! Ice cream is delicious and the line is always long. Highly recommend.

Date of visit: October 2023
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Reviewed 27 October 2023

Definitely worth the hype (unlike Fergburger)!!! We can at least vouch for the ice cream here, which me and my family tried multiple times. Gelato type smoothness and great flavour. Must try!!!

Date of visit: September 2023
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Reviewed 2 October 2023

Very busy but does provide the nicest ice cream with genuine waffle cones. Full of tourists so did not get the option of sampling dessert menu. Good but not going out of my way to go again.

Date of visit: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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RS108
11 May 2018|
Answer
Response from gaslam | Reviewed this property |
they have sorbets which would fit this category.
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PATAGONIA ICE CREAMERY & CHOCOLATERIE, Queenstown - Restaurant Reviews, Phone Number & Photos

Frequently Asked Questions about Patagonia Ice Creamery & Chocolaterie

Yes, Patagonia Ice Creamery & Chocolaterie offers takeaway services.

Patagonia Ice Creamery & Chocolaterie is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5