A lot has changed over the years and not all for the good. While creating a large covered area in the coutyard, by making this a designated smoking area it now effectively renders the entire site, inside and out a smokers area. The smell is...consuming and feels like we have gone back 30 years. The volume from the TV was aslo too loud. We relocated to a table inside in the restaurant but it made no difference. The service has also been on a slippery slope downwards. Impressions would be that staff (sometimes very hard to distiguish with no uniform and while wearing active wear) are hired on looks and not experience, ability or care factor. The lack of enthusiasim, care for clientele and initiave is evident. A smile wouldn't go a miss. We've had food delivered to the table, minus any plates, cutlery or condements. On the rare chance we've been able to order a drink at the table, while that one drink has been delivered, there has been no thought to clear the remaining empty glasses on the table or make enquiries as to if anyone else would like another drink. Having to order a drink and request a menu several times over only to still be waiting an our later with neither is very dissappointing. Unfortunately this has not been a one off experience, pre lockdown, Level 2 and Level 1 seem to make no difference to quality of service. Staff training would be advisable.More
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