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RATINGS
Food
Service
Value
Atmosphere

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PRICE RANGE
$10 - $42
CUISINES
New Zealand
Special Diets
Vegetarian Friendly
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Reviews (89)
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Reviewed 3 weeks ago

Second time at the Square Restaurant as we had such a great experience the first time. Our 2 starters " Beef Brisket and Pork Belly" were well cooked and presented and very tasty. Our Mains - Pork Shank and Chicken Supreme were also really good...but!!! the Chicken Supreme would have had to be the smallest main dish I had ever received. It took up 1/4 of the plate and was just so small. One of our starters were bigger than the main. This was so disappointing and felt robbed and would suggest that they look at this dish on a plate and ask themselves - does this constitute a main dish?More

Date of visit: April 2024
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Reviewed 26 December 2023 via mobile

Went there for our Christmas dinner. The service was excellent with friendly staff We had Rib-eye and Porterhouse steak grilled to perfection! The cheesecake dessert was delicious! Highly recommended!

Date of visit: December 2023
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Reviewed 26 December 2023

The food and ambience were great, but most importantly, unlike at most other hotels and restaurants, the staff here was truly service-oriented, including the front office manager, Aditya Patil. Two great personalities captured my attention when we dined here during dinner: Hendi and Kimberly. Hendi...exemplifies the Indonesian hospitality, which is quite rare in New Zealand. If you had been to Bali, you would know what I am talking about. Hendi migrated to New Zealand from Indonesia. He was extremely warm and friendly, and so was the cashier, Kimberly, who processed my payment. Kimberly had the most amazing smile I have ever seen. There really is no reason for a cashier to be smiling and be friendly with you when you make payment. Kimberly was the only exception. She also looked so pretty that I had mistaken her for a model. I did not have interaction with Mr. Patil until much later on. I will elaborate below. We dined at The Square for both lunch and dinner as a party of 4 adults during our 1-month vacation in New Zealand. As an Accor Plus Platinum member, I signed up for a supplementary card for my sister, for SGD 150, as in Australia and New Zealand, 2 cards can be used at the same table to obtain a 50% discount for 4 diners. I thought that was a very good deal. Until I found out that it wasn't!!! I have wasted so much time having to chase after all my missing dining and stay points at Accor hotels and restaurants. Half of the Accor restaurants I dined at, did not award me with the points I was entitled to. The time I have wasted to file claims and communicate with Accor staff is worth at least tens of thousands, if not hundreds of thousands of dollars! I charge SGD 15-40K for a typical liposuction surgery which lasts 2-4 hours. I have spent days, communicating with Accor customer service staff, sending out 25 emails in total! I found out that all Accor restaurants in New Zealand and Australia actually participate in First Table programme, which entitles diners to a 50% discount for up to 4 diners per table. All you need to pay is NZD 10 when you make a dining reservation. You don't have to pay hundreds of dollars for an Accor Plus membership, which tie you down to very limited dining options at Accor restaurants only! And you don't have to spend days, if not weeks, chasing your missing dining points, aftewards. Anyway, the reason my dining points were not credited to my account was because of Accor's mistake. They sent me a link with restaurants eligible for points accrual, without even checking themselves whether The Square was on the list. They advised me that it was not. That was why I wasn't eligible to earn points, they said. But, when I verified it myself, by clicking on the link, I found out that The Square was on the list! So, I wrote in to Novotel Christchurch Cathedral Square, and Mr Patil, the front office manager, came into the picture. Mr Patil is exactly the kind of manager any business owner, CEO or MD of the hospitality industry would kill for. He is the wettest dream comes true in the hospitality industry, if I may. Mr Patil did not even have to reply me personally, but he did. He even sent me an email on Christmas day when he was supposed to be resting at home, informing that he had credited 1,000 Accor reward points into my account, and was apologetic for what had happened. It was not even the restaurant's fault. It was Accor's fault! But, the fact that they sent a manager to deal with this small matter means a lot! Credit has to be given to the team who first received my email who probably noticed that I was a Managing Director of my own company from my signature, so getting a manager to write to me would be the appropriate thing to do. So, kudos to the team! They have been well-trained! Because, if it had been a non-responsive team which was placed as front liner, the email I sent to the hotel might have been swept under the carpet or deleted. Which was exactly what happened when I sent an email to Sofitel Wellington for similar issue of missing points. When I filed missing points claim to Accor for a dinner at Sofitel Wellington, Accor's reply was that the cashier had put someone else's membership number on the receipt, hence I did not qualify for points accrual. I was shocked as this was a very serious allegation of points misappropriation. How could the cashier put her friend's membership number on my receipt to allow the friend to steal my points? I replied to Accor and cc-ed the email to Sofitel Wellington, requesting an investigation as this was such a serious allegation. Neither Accor nor Sofitel Wellington responded. The case was swept under the carpet and buried. When I posted a damning review here on TripAdvisor about this serious allegation of points misappropriation by the restaurant staff at Sofitel Wellington, TripAdvisor took down my post and asked me to alter the content. This will be my last review on TripAdvisor. I will be posting reviews directly on Google for all my future reviews. This personal experience with TripAdvisor finally opens my eyes to the reality of reviews on TripAdvisor. They actually intervene, moderate and make you change your review. This whole experience also shows the difference it makes when a business owner, CEO or MD hires the right person or team! Instead of sweeping the issue under the carpet and ignore a complaint, Mr Patil and his team swing into damage control action immediately, even sending me an email on Christmas day, which I really appreciated! If you pay peanuts, you get monkeys. If you're willing to pay more, you get the kind of Aditya Patil, Hendi and Kimberly. You decide what's best for your business.More

Date of visit: November 2023
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Reviewed 12 March 2023

This restaurant was suffering the same problem that many places were in NZ - lack of staff. We had a long wait for orders to be taken and meals to be delivered. But when they were, the staff were apologetic and the food was pleasant.

Date of visit: December 2022
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Reviewed 7 February 2023

There was a slight problem with a small foreign object in the cannelloni during a lunch meal in September but the Hotel restaurant rectified it to my satisfaction in a timely fashion by offering me a gratis cheese board post-prandial 'dessert'. The barman at the...adjacent in house Square bar facility was also a wonderful character, full of witty repartee based on his excursions abroad.More

Date of visit: September 2022
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Reviewed 19 January 2023 via mobile

2 adults on the evening of 19th Jan 2023 We are staying in the hotel for 3 nights so so thought as breakfast is good we'd eat in the restaurant on our last night. Well, we wished we hadn't. The Antipasto for 2 was sparce...and really not good ingredients. $23 The Lamb rump arrived with just a small portion of dauphinoise potatoes and jus, no veg 🤔 $41 The lamb was so underdone, and meat wasn't rested it was bleeding on the plates. We sent it back & it came back marginally better. The meat was tough, total disaster of meal. We spoke to 2 older ladies who had eaten there the night before and had a bad meal, they still came back again 🤔🙄 we certainly wouldn't of done. Had the meal of been good, we'd have stayed & had dessert and cocktails, but we paid cash because the restaurant charges 2% surcharge for CC payment and left after telling staff it was the worst meal we had had in the past 2 months ( we've been travelling since 22nd Nov therefore eating out a lot) The restaurant staff are lovely, it's the Chef at fault here at The Square restaurant. DON'T EAT HERE !!!!!!!More

Date of visit: January 2023
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Reviewed 14 October 2022

Not a good experience by our group. Table seating was not right for 5 and staff unable [ or unwilling] to alter layout so we went into the breakfast area to eat. One of the five meals was not provided until the other four had...eaten. The food [ given the price] was very ordinary and we got tired of all the staff apologizing for their mistakes. Do not patronize this restaurant.More

Date of visit: October 2022
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Reviewed 7 September 2022 via mobile

We really enjoyed the breakfast, the spread was good. Dinner was really nice, I enjoyed the salmon and the scallops, they were excellent. Although every place is short of staff but they do try their best and they did really well. Compliments to Sanjay the...Head chef and his team for the delicious food. Special mention for Shanti who went the extra mile and very patient. Well done, even during these challenging times.👏👏👏👏More

Date of visit: September 2022
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Reviewed 6 September 2022

Our experience started with waiting for the bartender to stop chit-chatting with a customer, followed by a 15 minute wait as they tried to find our booking in the system. We sat and ate (after a long wait) and it would be 3.5 hours before...we could finish a 2-course meal. Between our dinner and dessert it seemed the staff all went on a 30 min break and we were just left there. The food was all undercooked and the $50 meal i received was some kinda gravy-meat you'd expect to receive in an army barracks and enough to feed a small family. half of it went in the bin, we were told to take it out was "illegal," a laughable lie. One of the staff members was sweet and apologetic, which was the only saving grace from the total disinterest we received from the others. For example you'd expect a $60 bottle of wine to be opened for you, not just dumped on the middle of the table. It was all the experience you'd expect from the corner pub, without the charm and cost effectiveness. Will not return.More

Date of visit: August 2022
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Reviewed 12 July 2022 via mobile

Severely undercooked seafood entree. Sent it back and got a replacement that was the same if not worse. Not a fan of food poisoning and couldn't trust the kitchen so walked out. Got a charged for a drink I had a free drink voucher for.

Date of visit: July 2022
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Reviewed 22 June 2022

I ate here several times in March whilst staying at the Hotel and found everything up-to-scratch. There were specials during the week then and some of the meat courses were particularly good value. I liked the wine list and the friendly, unassuming service, too.

Date of visit: March 2022
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Reviewed 14 May 2022

They obviously do not have a REAL CHEF. had the worst meal ever at this hotel, The steak was inedible, and all they said was will tell the chef, not good enough. love the hotel but forget the restaurant. James the barman was as always...fantastic.More

Date of visit: May 2022
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Reviewed 5 May 2022

After a long drive from Dunedin, arrived in ChCh, hungry and tired.. Had booked into the Novotel for 2 nites.. and thought of having a meal before bedtime! 9.30 pm (+ -)..enter the restaurant, and was told, dinner menu has been replaced by the All...nite menu… snack food !!! Ordered the lamb riblets … 2x 4 ribs of lamb..+ some salad leaves. The ribs.. one set(4), was meaty, but the other was dried burnt,because there was very little meat covering the 4 rib bones, and when both pieces were put under the salamander, the meaty one was warm to quite hot, the other, dry and burnt! Was served this, and the cook/waiter/barman, etc, was never to be seen again!! And could not be contacted…!! But, any competent cook would / should/ could see the variation in the riblets, and add the no meat,thinner, one later… even I could see the difference …???? So, either he can cook, or he couldn’t be bothered.. just going through the motions, and put the “ food” on a plate, and then run and hide! It was charged to my room, so, no worries about payment ,!!! But imagine if I wanted a drink, later…I’d die of thirst !!!! What can I say.. only, lonely diner , in a big “ Square”…. So, went to bed, with just something in my tummy.. better than completely empty! Didn’t want breakfast here, so went around the corner , next morning… The room was good… 6.5/10.More

Date of visit: March 2022
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Reviewed 15 February 2021 via mobile

Valentines Day dinner set menu seemed too good to be true - a 3 course dinner for two including a glass of bubbly all for only $82 !!! Duck & calamari starters, salmon& fillet steak mains - yum. However the calamari was dry, and no...sign of the promised szechuan anything. The fillet steak had to sent back twice - I ordered medium & it arrived rare twice ... 3rd time lucky I guess. I can’t eat raw meat, sorry. The maître d’ was very apologetic & discounted our bill, but seriously - she kept on saying she would talk to the ‘’chef’ but I don’t think they actually had a chef. You can tell whether a steak is rare, med-rare, medium etc simply by feeling how soft/firm it is when you press your (gloved) finger into it. Seemed that everything was pre-prepared and was not cooked to order - I guess they were blasting the steaks in a microwave to get them as ordered? All the food certainly arrived at the table blindingly fast !! Anyway, it was an episode of Faulty Towers for us & we laughed about it - it really was so extremely amateur. The desert was very good - hence two stars not one.More

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Reviewed 16 November 2020

A lovely restaurant with great views. The staff were lovely but there was such a long wait for everything. The food was good but unfortunately my eye fillet wasn't an eye fillet and I think they had mixed up my order with someone else's and...it was a sirloin steak that arrived. My partner had nearly finished when they brought out my dinner again the eye fillet not what I expected but it tasted good and I didn't want to wait any longer. The staff were very good about it and kept on apologizing and we were offered a free glass of wine which was very nice. Desserts were lovely. The wine menu was not great but I understand the Restaurant Manager had just ordered in some news wines and they sounded great so if the service improved and they offered more wines this could be a really fabulous restaurant. Breakfast the next morning was lovely, not a huge choice but the manager had reserved us a table because of the mix up the evening prior and even arranged for a special platter which was so lovely of him and just goes to show they do go the extra mile and made a real effort to ensure we weren't disappointed with our stay. We will certainly return and hope to stay a little longer.More

Date of visit: October 2020
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THE SQUARE RESTAURANT AND BAR, Christchurch - Restaurant Reviews, Phone Number & Photos

Frequently Asked Questions about The Square Restaurant And Bar

The Square Restaurant And Bar is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4