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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$15 - $95
CUISINES
International, Grill, New Zealand
Meals
Dinner, Breakfast, Lunch, Brunch, Drinks
View all details
features, about

Location and contact

7.9 km from Christchurch Botanic Gardens
Reviews (26)
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26 results
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LanguageEnglish
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Reviewed 4 weeks ago

The food was delicious, but unfortunately the service poor. Drinks & food were very slow to arrive. Not once did any one come back to refill water, check meals, get more drinks or check to see if we would like dessert or coffee. We could...have spent more but gave up waiting…More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 February 2024

My girlfriend and I went out for dinner on Valentine’s Day this year. The food was great and the service was prompt. However, unfortunately after ordering a pint of beer it was spilt all over my girlfriend’s dress and myself. Although the staff were very...apologetic about the matter, we were both very surprised and disappointed not to have received any sort of compensation for our dinner given we were both covered in alcohol, for the rest of the night. We attempted to review this privately but have yet to receive any response.More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun Sharma, Other at Food Exchange Restaurant, responded to this reviewResponded 11 March 2024

Hi 428calebd, Thank you so much for taking the time to review us on tripadvisor. Please accept my sincere apologies for your below par experience at Food Exchange restaurant. Would you please be kind and get in touch with me on varuns@hindmanagement.com as I would...More

Reviewed 14 February 2024

What an outstanding newish hospitality addition the Novatel Food Exchange Restaurant is for our Fabulous City - Christchurch . From the moment we entered this classy hotel and restaurant. it was obvious that it was going to be a very good dining experience. We had...four mains, each was a real taste experience. the staff were excellent and the lunch were all at very high standards. My overall rating was 5 *s and very deserved . Parking - do read and follow the instructions and the parking is good, no problems. I really reccomend the Food Exchange as a must visit as a dining experience and we will be returning as soon as possible . p.s. the views over the airport and surrounds are brilliant too, great place to take your Grandchildren as well as out of town visitorsMore

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun Sharma, Other at Food Exchange Restaurant, responded to this reviewResponded 11 March 2024

Hello Fearless51858047402, Thank you for taking the time to review us. It gives me immense pleasurer that you enjoyed you overall experience with us. I will share your feedback with the team. They will be delighted to hear this. Thank you and we look forward...More

Reviewed 13 February 2024

I really enjoyed my dinner at Novotel, I hadn’t booked and the restaurant was full so I was sat in the bar to eat and although the bartender Vienna was very busy she still managed to give amazing service and had great knowledge of all...the drinks so I am glad I ended up eating in the bar area instead of the restaurant. The food was pretty good but I would come back again for the cloud 9 cocktailMore

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 October 2023

Very pleasant ambience for dinner. Excellent service. I recommend the dumplings and seafood chowder from the Starter section of the Dinner Menu. One member of our group of four is a Hindu Vegetarian. She found the vegetarian dumplings for starters to be excellent, the sauce...having a nice chili hit. The Fettuccini main was disappointing, the tomato in the sauce seemed under ripe and the sauce was fairly flavorless with minimal Burrata present. In future she will be avoiding the mains vegetarian options.More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun Sharma, Other at Food Exchange Restaurant, responded to this reviewResponded 2 November 2023

Hi Peter, Thank you so much for your review. I am glad that you enjoyed your overall dinner experience with us. I will share your feedback with the team. I will also pass on your feedback about the fettuccini to our executive chef to review....More

Reviewed 3 October 2023

Normally this place has had good service. But tonight was disappointing. The view here can be spectacular, with a view of the mountains behind the airport, where you can see the planes taking off and landing, with the sunset over the horizon. Quite a special...occasion for a special gathering. But after having booked a week in advance for a specified table by the corner window as a special occasion our family was looking forward for the view, explaining even why we were wanting it to the lady on the phone. We were taken to a completely different place in the restaurant, without the view we had come for. We had been looking forward to the view hence my review here. We were a bit disappointed.More

Date of visit: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun Sharma, Other at Food Exchange Restaurant, responded to this reviewResponded 26 October 2023

Hi Climber76236, Thank you for taking the time to review us on tripadvisor. I am disappointed to hear that you did not fully enjoy your time with us at Food Exchange. Please accept my sincere apologies for not allocating the table that you requested for....More

Reviewed 30 September 2023

Had breakfast here whilst staying overnight after a long flight. The range of choice at the buffet was very nice with fresh fruit, cereals hot and cold meal options. The coffee and tea was refreshing and the view over the airport and mountains; Amazing! The...staff were helpful, friendly and attentive. We will definitely be dining here on our return next year.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun Sharma, Other at Food Exchange Restaurant, responded to this reviewResponded 26 October 2023

HI Stellamay, Thank you so much for reviewing us on TripAdvisor. I am delighted to know that you enjoyed your breakfast, view and friendly service from our ambassadors. I will share your feedback with our team. Thank you again and I can't wait to welcome...More

Reviewed 22 September 2023

Amazing food and exceptional service , highly recommend 🥰 Enjoyed entree all the way through to dessert. Will have to come again !

Date of visit: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 September 2023 via mobile

Over priced. Under seasoned. Underwhelming. Disappointing. The service was poor and for a quiet night the service lacked.More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun Sharma, Owner at Food Exchange Restaurant, responded to this reviewResponded 13 September 2023

Hello LucysA4977DWm Thank you for taking the time to review us on TripAdvisor. Please accept my sincere apologies for the poor experience you received during your time with us. I would like an opportunity to connect further and get more details about your experience with...More

Reviewed 6 September 2023

As an airport hotel restaurant, Food Exchange definitely surpassed my expectations. The decor is lovely and the view of the airport is enough for me to spend a few hours here in the restaurant, as well as the bar next door. For AvGeek in the...local area, I recommend spending a few hours here. It has a lovely view of the main runway and terminal. The fact that the food was excellent impressed me further. My seafood chowder and fish entree were very good. The only critique is the service, as they face some labor shortage issues like everywhere in the world, but the waiting staffs can smile more and be friendlier. I am not a chatty person but a few smiles will provide a better impression.More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun Sharma, Owner at Food Exchange Restaurant, responded to this reviewResponded 13 September 2023

Hello adrianl277, Thank you for taking the time to review us on TripAdvisor. I am delighted to know that you thoroughly enjoyed your time with us. Thank you so much for the feedback mentioned. Thank you again for taking the time to review us and...More

Reviewed 5 August 2023

Delicious food and drinks. Top tier service. Great set up and view of the incoming and.pjtgoing planesMore

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun Sharma, Owner at Food Exchange Restaurant, responded to this reviewResponded 13 September 2023

Hello KrayzieKateS, Thank you for taking the time to review us on TripAdvisor. I am delighted to read that you are a great time at Food Exchange from our service to food and the overall setup. our ceiling to floor windows and amazing view of...More

Reviewed 26 June 2023 via mobile

They have a good selection of dishes and drinks to choose from. I had the lamb shoulder, which was good but would recommend getting a side dish with it. The cheese platter was very good and I really enjoyed it.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun Sharma, Owner at Food Exchange Restaurant, responded to this reviewResponded 5 July 2023

Hello Irish_Kiwi77, Thank you for taking the time to review us on TripAdvisor. I am delighted to know that you enjoyed our scrumptious food carefully crafted by our chefs. Thank you again and I hope to welcome you to Food Exchange again. Kind regards, Varun...More

Reviewed 5 March 2023 via mobile

We went for the view which didn't disappoint. Although i had booked for lunch for my mother's birthday the dining area was not ready even though it was 12pm. We both had the squid, some chips and a main divide chardonnay. The wine was lovely,...the squid beautifully cooked but the chips were nothing to write home about. Service was extremely poor. We had to ask for water and dirty dishes were left in front of us for longer than I would have expected.More

Date of visit: March 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Food Exchange, Manager at Food Exchange Restaurant, responded to this reviewResponded 7 March 2023

Hello EleanorGray, Thank you for taking the time to review us on TripAdvisor. I am disappointed that you did not fully enjoy your dining experience with us. I am taking this up with my team and working towards improving the gaps that you mentioned. Please...More

Reviewed 25 February 2023 via mobile

Tasty dinner main courses. Expensive, especially for wine. Our food was slow to arrive though the server did apologise for this. Fun to watch the activity on the runway from so high up.More

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Food Exchange, Owner at Food Exchange Restaurant, responded to this reviewResponded 7 March 2023

Hello Malcolm G, Thank you for taking the time to review us on tripadvisor. Glad to know that you enjoyed your dinner with us. Surly, the activity at the Airport keeps you occupied when seated so close to the runway. Thank you again and I...More

Reviewed 23 February 2023 via mobile

Very nice. Loved the big windows over looking the airport and the food was amazing. Got the rib eye but didn’t take a photo. Yum. Very peaceful and staff was great.More

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Food Exchange, Owner at Food Exchange Restaurant, responded to this reviewResponded 24 February 2023

Hello FarAway26595131147, Thank you for taking the time to review us on tripadvisor. I am delighted that you enjoyed our food and friendly service by our ambassadors. I agree the view from our restaurant is stunning and our floor to ceiling windows makes it even...More

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FOOD EXCHANGE RESTAURANT, Christchurch - Menu, Prices & Restaurant Reviews

Frequently Asked Questions about Food Exchange Restaurant

Food Exchange Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 5