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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Contemporary, Bar, New Zealand
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours, Drinks
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meals, features, about
Reviews (99)
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Traveller rating
32
30
13
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10
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Time of year
LanguageEnglish
Traveller rating
32
30
13
10
10
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All reviews chicken wings clams chowder green lip mussels avon river varied menu pinot gris delicious dinner service was prompt new zealand chef menus mains presentation nz
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Reviewed 3 days ago via mobile

Had a terrible experience here when I visited last Thursday. I came into the place at around 7PM, ordered a cocktail. The waiter didn’t ask if I wanted food and took the food menu away immediately. I had to ask to have it back. The...food didn’t come out until 8:30, which was more than an hour after I placed the order. I asked 30min after ordering and the waiter said due to the large volume of orders that night, I had to wait (There weren’t that many people in the restaurant that evening and the couple arrived after me got served food much sooner than I did, which I found quite questionable) but I said ok. However, more than an hour wait for a chicken liver parfait and some green beans for one person is something very disappointing. Again, when I came in to pay, even there were few staff standing around in the corner of the room, I had to wait for one bartender to finish making all their drinks before he came and took my payment. None of the staff who saw me waiting to pay came in and assisted me or told me to wait a little. I chose this place because of its nice interior and convenient location but wouldn’t recommend this to anyone because of the poor level of service. The whole experience was just unpleasant and dissatisfying.More

Date of visit: April 2021
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Reviewed 4 days ago

Went here about 6 weeks ago for a Lux Lunch, which was absolutely wonderful. A delicious starter platter (breads, pate, arancini balls, meats etc), pork belly salad and bottomless prosecco, orange juice and peach pulp (my husband had a couple fo tap beers as a...replacement instead). We came back today because the food and service was so good. Booked the same Lux Lunch today. This time, we got 5 pieces of bread with a few small bits of cheese, cheese and onion dip(!) and cheese spread for the platter, and instead of the prosecco and orange juice, it was premixed with half a jug or ice. Still ok, but now it was flat and watery and couldn't make up a wee mimosa with the peach pulp etc. The pork belly salad was still delicious though. Same printed menu, same price but what was delivered was very different and quite disappointing. I can understand they might want to limit the Prosecco etc to save money, but tbh, I was really looking forward to the platter :( Won't come back for the same deal unfortunatelyMore

Date of visit: April 2021
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Reviewed 21 February 2021

Had dinner on a Saturday night. Service staff are pleasant and knowledgeable, but service is extremely slow. Menu is a mixed bag. Nothing particular exciting. The meals weren't hot when they arrived and the Bucatini was rather a small meal. Understanding that the place becomes...a night-spot later on.. but the men's bathroom facilities are not really acceptable for a restaurant. There's just so much to choose from now in the city; mediocre no longer cuts it.More

Date of visit: February 2021
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Reviewed 13 February 2021 via mobile

My sister and a bunch of her friends went to the Terrence Tavern for a night out. They were waiting in line, when they finally reached the front of the Line she was told that her SKIN WAS TO DARK TO BE LET IN. (My...sister just had on a dark fake tan.) She was stunned! Really didn’t think that would happen in NZ. 😓 If that was me I would have actually cried. Especially because I’m dark myself naturally. How can someone help there skin colour!!! Crazy!!! (Literally only happened an hour or two ago!)More

Date of visit: February 2021
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Ross H, General Manager at Terrace Tavern, responded to this reviewResponded 16 February 2021

Hello Aimee I am shocked to read your review. I will follow this up with absolute urgency with our contractor, we do not stand for this sort of attitude. Fake tan, naturally dark skin, light skin all makes absolutely no difference. I am sincerely sorry...More

Reviewed 21 December 2020

Went to this restaurant for drinks on Saturday night but only stayed for a couple as the service is just so slow. The staff do not even make eye contact with you to acknowledge you are waiting. The restaurant was not even busy so I...would hate to guess what it is like when they are busy. Would not bother returning.More

Date of visit: December 2020
Helpful?2  
Reviewed 3 November 2020 via mobile

Really enjoyed some after- shopping drinks here. Centrally located by the river. Friendly staff. Drinks served with popcorn. Nice ambience about the place

Date of visit: October 2020
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Reviewed 25 October 2020 via mobile

Casual lunch customer No service though offered! Behind n in front given service to table. Not busy at all!!! Don't bother popping in for lunch as the guy on meal service useless Had to order my own drink and wait until forever Best to avoid...if possible at all costsMore

Date of visit: October 2020
Helpful?2  
Reviewed 21 September 2020 via mobile

My group of 17 had such a great time here at Lux Lunch, the starters were great followed by the fantastic mains, drinks kept following over the 2 hour period, will be back again, service was relaxed and they made sure everyone’s needs were catered...for, the Gin menu is also worth a lookMore

Date of visit: September 2020
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Reviewed 22 August 2020 via mobile

Incredible bottomless brunch! Service was outstanding and food was delicious. Our server Daniella was fantastic, we were incredibly impressed by her service!

Date of visit: August 2020
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Reviewed 11 July 2020

You can't beat the views and the atmosphere here on a nice sunny day. Food and drinks are on the pricier end of the spectrum, but I supposed it costs quite a lot to run a business at this location.

Date of visit: July 2020
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