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RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Bar, European, Pub, New Zealand
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, Drinks
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meals, features, about
Reviews (551)
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188
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LanguageEnglish
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Traveller rating
250
188
54
20
19
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All reviews pizza steak salad calamari ribs fish and chips bread great atmosphere great lunch craft beer strand platter
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Reviewed 3 days ago via mobile

Dropped in last week for a quick breakfast. They were extremely busy and we were advised there could be quite a wait. The food came quickly and was delicious. Staff were great and coffee was also

Date of visit: February 2021
Helpful?
Reviewed 1 week ago via mobile

Lovely staff and great venue. Enjoyed the meals although we didn’t enjoy the Kumar’s rosti. The pizzas and burgers were great as were the beer battered fries. They did start vacuuming while we were there (between 1-2pm) which was pretty noisy for that time but...we were finishing up by that time. Would definitely come back.More

Date of visit: February 2021
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Reviewed 3 weeks ago via mobile

Been here twice now and both times had an awesome experience. Really good service and the staff are actually happy to be at their job. Food served quickly and top notch quality. We had pizzas and a burger which were all delicious, we loved the...1/2 and 1/2 option too. Awesome spot too right next to the water. Keep it up guys, we’ll be back next time we’re in Tauranga!More

Date of visit: February 2021
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Reviewed 4 weeks ago via mobile

We go to the Phoenix a lot, but it is always hit and miss. Today was a MISS. We were seated, given drinks menus and we walked out half an hour later as nobody bothered to serve us. So we went to Clarence and got...fabulous service. That’s it from us PhoenixMore

Date of visit: January 2021
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Reviewed 18 January 2021

Had my 40th birthday with a pub race. These guys helped out with amazing service! Will be back for sure!!!

Date of visit: January 2021
Helpful?1  
Reviewed 18 January 2021

Hey Phoenix! Looking at the numbers visiting your establishment and your media sites you are clearly one of the most popular places in Tauranga/Bay of Plenty. We own a bar up north and were recommended to you by friends we meet up with. You did...not disappoint from the ambience with drinks in the sun, friendly banter followed by great steaks all round. The challenge is not that you have made through years of changes but that you made through Covid, keep it up!More

Date of visit: January 2021
Helpful?1  
Reviewed 15 January 2021

I know Phoenix is capable of getting it right but it's never consistent. This last experience was a disappointment due to inattentive service, substandard meals and the inability to get a coffee at lunch time on a weekend because no one could fix the machine....It's never a cheap experience here and I will not bother again because it's as if they no longer care about delivering quality experiences for their customers.More

Date of visit: January 2021
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Ralph W, Owner at The Phoenix, responded to this reviewResponded 18 January 2021

Hello Bevan B, In response to your comment on the coffee machine you imply we left a coffee machine broken for the weekend, NOT CORRECT. The coffee machine, the grinder to be specific failed on the Sunday morning shortly after opening. The coffee machine was...More

Reviewed 12 January 2021

I have eaten the lamb cutlets @ Phoenix for years and this way my meal yesterday. We have always had a good meal here and came two nights in a row on this visit as we are always treated as friends.

Date of visit: January 2021
Helpful?
Ralph W, Owner at The Phoenix, responded to this reviewResponded 18 January 2021

Thank you Brad, For your positive feedback and support of our business. We all look forward to welcoming you again soon. 'Cheers' The Phoenix Team

Reviewed 8 January 2021

My partner and I went out for a meal - something we don’t get to do often - and were left feeling underwhelmed and disappointed in The Phoenix. Service was slow, 30 mins for drinks to arrive. Food was average- lamb was overpriced and very...small (3 baby potatoes and tiny lamb portions not worth the price), the sweetcorn on the pork ribs wasn’t grilled or buttered and was stone cold. The cocktails when they finally did arrive were not very nice. Overall not worth the money.More

Date of visit: January 2021
Helpful?
Ralph W, Owner at The Phoenix, responded to this reviewResponded 18 January 2021

Hello Sophie, I would be happy for you to phone me so we can invite you back for a more positive experience. Regards, Ralph 027 358 7835

Reviewed 6 January 2021 via mobile

A staff member approached me at the outside menu, after stating I was on the hunt for pork belly he recommended the Pork Bites on the starter menu, I am so glad that I was recommended them because they were to die for! The marinade...they were soaking in made me feel like I was in heaven! The staff at The Phoenix are friendly and approachable, the bar is outstanding with their displays. I would also recommend getting the Mocktails, their delicious.More

Date of visit: January 2021
Helpful?
Ralph W, Owner at The Phoenix, responded to this reviewResponded 18 January 2021

Thank you Tylah, We really appreciate your endorsement of our staff and business. Sincerely, Ana-Marie and Ralph

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caley c
18 April 2016|
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Response from justgowithit2015 |
Menu is on their website thephoenixtauranga
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