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Craft Bar & Kitchen

1115 Tutanekai Street, Rotorua 3010, New Zealand
+64 7-347 2700
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Overview
  • Excellent37%
  • Very good32%
  • Average13%
  • Poor8%
  • Terrible10%
Travellers talk about
“brunch” (18 reviews)
“skillet cookie” (10 reviews)
“steak” (52 reviews)
Open Now
8:00 AM - 11:00 PMAll hours
CUISINES
American, Steakhouse, European, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1115 Tutanekai Street, Rotorua 3010, New Zealand
All Details
Write a ReviewReviews (568)
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1 - 10 of 536 reviews

A TripAdvisor Member
21
Reviewed 4 days ago via mobile

Best steak I have had in a long time. The Smokey Branded Ribeye was all that the advertised and more. A great cut of meat with a solid hint of smoke. The stone grill allowed me to cook it perfectly to my preference. I highly...More

Thank A TripAdvisor Member
Reviewed 1 week ago via mobile

This is the worst run establishment you could ever step in. Incompetence reigns supreme. You walk in to not be greeted. You then go and find menus yourself and then take a seat. After some time, the blonde "waitress" comes by another table near you...More

Thank Kerry-lee C
Reviewed 1 week ago

Arrived at the restaurant just before 8. It was reasonably busy, but not stupidly so. We ordered a pasta, 2 burgers and a wrap. It took more than an hour and a half to come out! By the time we were eating it was half...More

Thank k2512b
Reviewed 1 week ago

We were staying at a local Hoilday Park and this place was recommended by some fellow guests. After a 20 min walk we found the place on Eat Street and was surrounded was many restaurants and bars. We ordered a paddle of sample beers and...More

Thank MarinerGrimsby
Reviewed 1 week ago via mobile

Food came quickly - so quick it came before the drinks. All around us tables complaining of no food with waiters/waitresses making up various excuses. Half way through meal - despite asking three times - I went to bar myself to collect drinks. He had...More

Thank LOPont
Reviewed 2 weeks ago via mobile

We came here for lunch and the food was so good we came back for a delicious breakfast the next day. I’m surprised to see the negative reviews as that was not what we experienced. The service was good and the food came out quickly.

Thank preetireddynz
Reviewed 2 weeks ago

Our family dined at this restaurant after seeing good reviews on TripAdvisor. However, our experience was unpleasant. After placing our orders, we waited helplessly while other tables around us were getting their food, including a couple that sat down half an hour after us. We...More

1  Thank Guardian_Angel66
Lisa_CBK, Public Relations Manager at Craft Bar & Kitchen, responded to this reviewResponded 1 week ago

Hi, I'm sorry you had a disappointing visit to CBK Rotorua, this is not how we like to conduct our business we take all feedback very seriously. During the Christmas and New Year period we get extremely busy and our policy is to explain any...More

Reviewed 2 weeks ago via mobile

Went to cbk last night with my partner and friends after waiting 5 min to be greeted or told what the go was we found a table and ordered drinks at the bar. We waited 10 min for the drinks only for 1 to be...More

Thank cheekychic99
Lisa_CBK, Guest Relations Manager at Craft Bar & Kitchen, responded to this reviewResponded 1 week ago

Hi, I'm sorry you had a disappointing visit to CBK Rotorua, this is not how we like to conduct our business we take all feedback very seriously. During the Christmas and New Year period we get extremely busy and our policy is to explain any...More

Reviewed 2 weeks ago via mobile

Fabulous breakfast for the whole family. My son said "best pancakes he has had in his whole (14) life. They had staffing issues the morning we were there but the super friendly staff and great food was worth the wait.

Thank Tonya J
Lisa_CBK, Public Relations Manager at Craft Bar & Kitchen, responded to this reviewResponded 1 week ago

Glad you enjoyed your breakfast!

Reviewed 3 weeks ago

The restaurant is located on Eat Street, which is a neat street with lots of restaurants. So choose another place! I ordered the salad with lamb, and the lamb was super dry. It was difficult to swallow. Not a good place to dine.More

Thank IslandWayfarer
Lisa_CBK, Public Relations Manager at Craft Bar & Kitchen, responded to this reviewResponded 1 week ago

Hi, Our policy is to replace any sub-standard dishes so I'm very sorry if you did not mention to one of the staff you werent enjoying your lamb. We could have easily fixed this issue, promtly and professionaly. We take all feedback very seriously. Thanks...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$7 - US$25
Meals
Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa
Good for
Groups, Bar Scene
Open Hours
Sunday
8:00 AM - 11:00 PM
Monday
8:00 AM - 11:00 PM
Tuesday
8:00 AM - 11:00 PM
Wednesday
8:00 AM - 11:00 PM
Thursday
8:00 AM - 11:00 PM
Friday
8:00 AM - 11:00 PM
Saturday
8:00 AM - 11:00 PM
Location and Contact Information
  • Address: 1115 Tutanekai Street, Rotorua 3010, New Zealand
  • Location: South Pacific  >  New Zealand  >  North Island  >  Bay of Plenty Region  >  Rotorua District  >  Rotorua
  • Phone Number: +64 7-347 2700
  • E-mail
Description
Our place is all about home. Home to 60 beers, we handpick the best of New Zealand craft beers. We specialise in the Stonegrill™ experience and Smoking the finest cuts of meat. We let you relax in the comfort of our Kiwi backyard, bringing the best of New Zealand to your doorstep.
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