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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Seafood, New Zealand, International
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Dinner, Breakfast, Lunch
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meals, features, about
Reviews (197)
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192 results
Traveller rating
83
62
25
10
12
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Time of year
LanguageEnglish
Traveller rating
83
62
25
10
12
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All reviews oysters chicken curry salad fries staying at the holiday inn buffet dinner dessert bar quality of food novotel
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Reviewed 3 weeks ago

How refreshing to find a cold larder just like in the supermarket. Lots of yummy things like precut battered fish pieces, nice dry well roasted beef hiding under a cloth, roast pork mystery meat casserole. I also recognised the dessert bar, slab cakes, slab slices...such as lolly cake , cowells pavlovas....what a treat. What a treat for over $50 a head.qMore

Date of visit: April 2021
Helpful?
Maureen G, Operations Manager at Chapmans Restaurant, responded to this reviewResponded 2 weeks ago

Hi JoF1695 Chapmans buffet offers a selection of seafoods, salads, hot dishes and desserts including many familiar favourites. I'm sorry that the selection on the night you dined was not to your liking. We have experienced cost increases through the last 12 months which have...More

Reviewed 11 December 2020

with covid around we think they could have kept up with the cleaning and changed all the utensils a bit more often. The place was busy and we got got good service and the food was average for the price. We all went to a...more upmarket steak restaurant in town had more food and better food for less money. The main thing for us was the cleaning or lack ofMore

Date of visit: October 2020
Helpful?
Maureen G, Operations Manager at Chapmans Restaurant, responded to this reviewResponded 14 December 2020

Hi Steve619 I would like to assure you that we do take hygiene seriously and that we change the buffet cutlery during service. We also have sanitiser available at the entrance to Chapmans and on the buffets for guests to use. I'm sorry that your...More

Reviewed 23 October 2020 via mobile

My husband and I have 5 kids, and we went out last night WITHOUT them to enjoy a meal for his birthday. We were really excited to go to a buffet as it's something we rarely do. Upon approaching the seafood buffet, we noticed the...oysters were dry on top and the prawns were a very light orange, some white. We still chose to give it a go, and some of the prawns you could taste were going yuck. The oysters were dry on the top, but full of water with no taste. The penne pasta had absolutely no taste, and it tastes like way to much flour or something in the sauce. The battered fish was the square prefrozen fish which was extremely disappointing and had been there for so long, they had all stuck together. You could definitely taste it was frozen fish, and both my husband and I couldn't eat it. We actually noticed the two couples by us also left there's on their plates to be taken away. The pork roast was nice, but the chef went away for a while so we stood and waited for some more to be carved off, but noone came, so we gave up. The only thing we really liked was the beef stew. There is a great selection of desserts, and some of it was ok, but the chocolate mousse tasted like packet mousse from the supermarket and it wasn't chocolatey. When we ordered cokes to start off our meal, the guy snatched away the drinks menu, almost grumpy we didn't buy alcohol, and not giving us the option to buy some later. Also, there were 4x couples only in the building, and they sat us all so close together our chairs had to be pushed right in to get past, and you could barely have a convo with out the other people hearing. Honestly, overall it was no way near worth $102 for both of us. We actually said we would've preferred to go to KFC and get two big buckets to feed us and the kids. It was a real let down and to be fair, we won't ever being going back (we are locals). Novotel and skyline are miles ahead in quality of a buffet.More

Date of visit: October 2020
Helpful?
MaureenG1170, Marketing at Chapmans Restaurant, responded to this reviewResponded 23 October 2020

Hi Kelly I'm sorry that you were disappointed by your recent experience at Chapmans Restaurant. We operate 7 days a week averaging 150 happy customers a night, I'm sorry this wasn't the case for you. Regards Maureen

Reviewed 4 October 2020

Reading some reviews I was feeling a bit hesitant to go here however it was a lovely experience. Delicious food it was $51 pp but for the quality of food you were getting it was worth it. Will be coming here again in the future.

Date of visit: October 2020
Helpful?1  
MaureenG1170, Operations Manager at Chapmans Restaurant, responded to this reviewResponded 5 October 2020

Hi Leish N Thanks for your review, Chapmans Restaurant has been offering a buffet dinner to Hotel guests and Rotorua locals since opening in the 1960s. I'm pleased you enjoy our offering. Regards Maureen

Reviewed 15 August 2020

busy busy , but the food kept coming we enjoyed the buffet dinner at chapmans and as always had far to much choice and to eat

Date of visit: July 2020
Helpful?3  
MaureenG1170, Operations Manager at Chapmans Restaurant, responded to this reviewResponded 17 August 2020

Hi Chris D We can't wait to get back to level 1 so we can once again offer our buffet. Thanks Maureen

Reviewed 3 August 2020

I am a Beef Lover and tried Beef Lasagne this time. I believe that I have got one of the best Lasagne ever. Not only the food is great but also service and atmosphere were awesome. I am certainly going to come back..

Date of visit: June 2020
Helpful?1  
MaureenG1170, Operations Manager at Chapmans Restaurant, responded to this reviewResponded 5 August 2020

Hi Graig1974_traveler Thanks for sharing your Chapmans experience. We look forward to welcoming you back. regards Maureen

Reviewed 27 July 2020

Stayed here for a few nights and breakfast was included in our hotel stay. Expected to only receive continental but surprisingly we had buffet breakfast. I'd made a special request to have eggs a certain way and this was provided for me at no extra...cost. Pretty impressed with the service and the food!More

Date of visit: July 2020
Helpful?
MaureenG1170, Operations Manager at Chapmans Restaurant, responded to this reviewResponded 28 July 2020

Thanks TKAA1234 We appreciate your feedback. Regards Maureen

Reviewed 20 April 2020

We were staying at the Holiday Inn and had our breakfasts here and also ate dinner here once. The breakfast buffet was very good and worth the price. They had a number of good options to select from. As far as dinner, the food was...good. We ordered Chicken Club Sandwiches with fries. The service was extremely slow, as it took over 30 minutes for our order to arrive and the restaurant was empty. Since there are a number of good restaurants in the area, I would not recommend having dinner here.More

Date of visit: February 2020
Helpful?
Reviewed 28 January 2020

Slow service and disorganised but friendly. Dirty, greasy tables. Terrible unless you are having the buffet. Pizzas to be avoided.More

Date of visit: January 2020
Helpful?2  
MaureenG1170, Operations Manager at Chapmans Restaurant, responded to this reviewResponded 31 January 2020

Hi Ergiro I'm sorry that your Chapmans experience was disappointing. Chapmans is known for it's buffet which is popular with both Hotel guests and locals. We also offer an a la carte menu for those looking for a lighter option. I'm sorry that our service...More

Reviewed 26 January 2020

Great meal!! We went with another couple all of us really enjoyed our meal. We will definitely be going there again.

Date of visit: January 2020
Helpful?
MaureenG1170, Operations Manager at Chapmans Restaurant, responded to this reviewResponded 31 January 2020

Hi tdwitt0266 Thanks for your review, Rotorua locals have been coming to Chapmans for over 50 years to enjoy our buffet and relax with friends and family. Make sure you join our Chapmans Club to receive discounts and information on upcoming events. Regards Maureen

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Questions & Answers
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KellyAlbrecht
31 August 2019|
Answer
Response from MaureenG1170 | Property representative |
Hi Kelly For Chapmans dinner buffet children 5 to 12 are charged twice their age. If you are staying with us they will dine free. Conditions apply.
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Frequently Asked Questions about Chapmans Restaurant

  • Chapmans Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 4
    • Service: 4.5
    • Value: 4
    • Atmosphere: 4