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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
This was by far the best service and the best Mexican food my partner and I have ever had, and that’s saying a lot considering my partner orders nachos where ever he goes. I couldn’t fault the food, was absolutely delicious and we were made...to feel more than welcome. 10/10, we will definitely be back next time we are in Rotorua!More
We've been here twice during our temporary stay in Rotorua. The first time was a group of 7 for lunch. The second time was just us as a couple yesterday. Both times the food and service was great. What disappointed me on both occasions was...what we were charged on the receipt and what we had ordered did not match. On the first occasion we paid the bill for the group of 7. When I arrived home I checked the receipt and found I'd been charged fro a couple of things that weren't ordered. I let that one slide and gave them the benefit of the doubt due to the large group.
Yesterday it happened again, I was overcharged by 4 or 5 dollars. So I confronted the guy about it and he made some excuse about charging me for a large burrito instead of a regular size. Whatever. Just be very wary and double check everything before paying your bill.More
Date of visit: July 2020
elburritomexicanbar, Owner at EL Burrito Mexican Bar & Grill, responded to this reviewResponded 5 August 2020
Thank you that you liked our food and service.
Would you be able to please send us the details on ASRLTD2018@gmail.com. We are sorry that you got charged extra and should't be happening like this.
We would be very happy to solve this...More
Had the best experience at El Burrito! Great service, so friendly and helpful, a sense of humour, great with kids. Let’s you try the flavours to make sure you like it before you order. Great portions and the food is very yummy. Overall a great...experience and wOils recommend!More
We ordered online five different dishes to take home for lunch. When we walked, in the cook was just putting them altogether so they would very fresh. Very friendly guy, he offered tastes of really nice spicy salsa. Everything was nicely packed up in cardboard...boxes. Excellent food, very much enjoyed the Taco basket. There were nice places to sit and eat there also.More
Customer service you can’t fault. Greeted as soon as we walked in. The guy behind the counter took us through the menu and options. They have a daily special. Tonight it was nachos for two and two margaritas for $24. The kids tried the taco...bowls that were delicious. Loaded with mince, veggies, rice and beans. The taco bowl was edible as well and tasted great. At the moment kids under 12 eat for free. I’m not sure how long that will last but it’s definitely somewhere we will be visiting again. Thank you for your amazing service.More
Date of visit: February 2020
elburritomexicanbar, Owner at EL Burrito Mexican Bar & Grill, responded to this reviewResponded 8 March 2020