We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
About
We proudly bring you food with soul to our little piece of the world. Restaurant quality in-house smoked meats,Gourmet in-house ground burgers, Gluten-free seafood at takeaway prices. Oh and we make our own bacon.
PRICE RANGE
US$5 - US$14
Special Diets
Gluten Free Options
Meals
Lunch, Dinner, Drinks
CUISINES
American, Bar, Fast food, Grill
FEATURES
Takeout, Seating, Parking Available, Street Parking, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards
Reviews (428)
Filter reviews
410 results
Traveller rating
345
51
5
7
2
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
345
51
5
7
2
Show reviews that mention
All reviews pork belly bites cheeseburger bacon gravy chicken tenders fries calamari donuts pastry orange pop bbq sauce great tasting kids menu place to eat visit rotorua coeliac gf sides
Selected filters
FilterEnglish
Updating list...
Reviewed 5 days ago via mobile

The staff were excellent explained wait times and ordering before a big table much appreciated first rate service and I'm pretty fussy the food was so good I had the cheeseburger an ribs my friend had the ketogenic burger an naughty fries with cheese an...jalepenos omg cooked in beef fat yummy daMore

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 week ago via mobile

We had an amazing meal here. With 3 gluten free meals needed, virtually everything was gluten free which made the children very happy! Gluten free and Gluten filled all of us enjoyed our meal. Hidden away from tourist spots, we probably wouldn’t have found it...apart from an internet search, it was worth the drive. Staff are friendly and knowledgeable, we felt welcomed.More

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 weeks ago via mobile

After arriving in Rotorua and being unable to get in at a franchise restaurant found this place on Zomato, and so happy I did. Amazing food and service from Beau. Place has a dozen tables and was full at 6pm on a Tuesday. Would recommend...to any fan of bbq or burgers. Considering going again before we leave; such a shame they don’t do lunchMore

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 March 2022

Nearly everything is gluten free, these people really understand allergies. Great food, great people. We will be back.

Date of visit: March 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 March 2022 via mobile

Wow what an awesome dinner we had last night😀😀 Shout out to all the team especially Claudia on her 2nd night. Great food and exceptional service. Kids loved it and even better our Coeliac had nothing to worry about. We even took a couple of...donuts away with us. We will be backMore

Date of visit: March 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 February 2022 via mobile

What a hype! Reading reviews prior to destination rotorua I knew this was a spot we had to stop at. My husband being a master braai man in South African terms and smoking his own meat we thought we had to try what the smokehouse...factory had to offer. Well… were we disappointed. The meat was barely smoked and I used the term ‘barely’ because it really didn’t taste smoked. It was pretty average we ordered a mixed platter and some pulled pork on the side. The service was ok, but on a serious note you guys have got to pump up that smokiness of your meals if you want to be called the smokehouse factory. Also, the manager is just way too serious. Chill out guys we wanna experience the awesomeness the website acclaims you offer. One last thing, I asked for hot sauce and was told there is a chipotle sauce we have to buy to taste, how can we buy something we haven’t tasted in your restaurant?? Please offer this to customers you may just more sales on the item.More

Date of visit: February 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 December 2021 via mobile

Met with a friendly greeting, scanned in and scanned out covid passports. Shown to a table and organized us to do the takeaway order. Kalahari was delicious, chicken wings and ribs were excellent. The burger was packed with meat and drunken onions, OMG it was...greatMore

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 September 2021 via mobile

It takes more than a lockdown to stop these guys. We ordered 2 burgers, chips and pork belly bites and it was amazingly! Everything is cooked perfectly and it made for an awesome dinner. I would of taken a photo but the food was so...good it didn't last that long. Thanks guys 10/10More

Date of visit: September 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 July 2021

When the first question you get when coming in here is - what allergies do you have - you know you're in a great place. They really take their food allergies seriously and the food itself was so lovely. The manager even took the extra...time to double check that the buns and the batter on my fish burger were soy free to make sure. According to their website the majority of the food is made on site and it is very tasty. Haven't had such a good burger in ages. RecommendMore

Date of visit: July 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 June 2021

Food was so yum! Meat on the ribs just fell right off and pork belly bites we didn’t even expect in our order but was so good! Couldn’t recommend more! Cheeseburger was so good. Everything was fresh and fast af. May be discouraged by outside...exterior but totally regret not coming here sooner 🙂More

Date of visit: June 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
View more reviews
Best nearby
Best nearby hotelsSee all
Ann's Volcanic Rotorua Motel and Serviced Apartments
229 reviews
.58 km away
Kuirau Park Motor Lodge
117 reviews
.62 km away
Terume Resort
47 reviews
.98 km away
MALFROY motor lodge Rotorua - Accommodation and Mineral Pool
67 reviews
.99 km away
Best nearby restaurantsSee all
Le Cafe de Paris
387 reviews
1.23 km away
Abracadabra Cafe Bar
634 reviews
1.07 km away
Chimney Indian Restaurant
149 reviews
.98 km away
Best nearby attractionsSee all
Fancy Meow Cat Cafe
498 reviews
1.35 km away
Rotorua Night Market
167 reviews
1.38 km away
Rotorua Antiques & Collectables
39 reviews
1.31 km away
Bibleworld Musuem & Discovery Centre
51 reviews
1.38 km away
Questions & Answers
Ask a question
May W
16 March 2018|
AnswerShow all 3 answers
Response from Lubee17 | Reviewed this property |
You will not be disappointed👍
0
Votes
newjeanette
1 August 2016|
Answer
Response from Lubee17 | Reviewed this property |
They are only open crom 1130 - 230pm
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about The Factory Smokehouse & Grill

Yes, The Factory Smokehouse & Grill offers takeaway services.

The Factory Smokehouse & Grill is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 4.5