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The Factory Smokehouse & Grill

170 Old Taupo Road, Rotorua 3015, New Zealand
+64 7-346 0100
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  • Excellent82%
  • Very good15%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“cheeseburger” (12 reviews)
Closed Now
American, Bar, Fast food, Grill, Gluten Free Options
$$ - $$$
170 Old Taupo Road, Rotorua 3015, New Zealand
All Details
Write a ReviewReviews (216)
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1 - 10 of 208 reviews

Reviewed 3 days ago via mobile

Really good food. The pork belly bites are a must try. Tried the "Original" burger, calamari, onion rings and pork ribs as well, enjoyed everything.

Date of visit: December 2018
Thank MrClon
Reviewed 1 week ago via mobile

Jason and the team really know how to put together a burger. I’ve bought my team of 15 here one night and they were more than accommodating even though the place was packed. Best burgers in NZ. Hands down.

Date of visit: December 2018
Thank LoganC519
Reviewed 2 weeks ago via mobile

If you're looking for somewhere with a relaxed family atmosphere then this place works. The staff are friendly, the prices are reasonable and the food is good. We had the burgers, which were tasty and easy to eat without the filling all slopping onto your...More

Date of visit: November 2018
Thank Mariafromnz
Reviewed 3 weeks ago

Hi when i entered the restaurant - it looked a little bit like in USA, from which they took most probably an inspiration. I ordered hamburger with beef meat, onion, lettuce, tomato,cheese,bacon - i dont remember the name of it. Anyway it was good -...More

Date of visit: November 2018
Thank Adam M
Reviewed 3 weeks ago via mobile

Us Texans are dissenting from the majority. We’ve also lived in the Carolinas and had amazing BBQ in KC. Nothing authentic here. Carolina sauce tasted like Ketchup. Maple BBQ was watered down and tasteless. KC sauce was another variation of ketchup. Onion rings weren’t very...More

Date of visit: November 2018
1  Thank sharonhE5053AO
Reviewed 3 weeks ago via mobile

OMG! Fantastic food! Flavoursome!!! Awesome burgers!!! The Steak was melting in my mouth! Big portions! Friendly and attentive service! A must visit in Rotorua!

Date of visit: November 2018
1  Thank Excursion07416523375
Reviewed 3 weeks ago via mobile

The food is great and 98% of their menu is gluten free which my husband loves. It’s often hard to find good burgers but here you have no problem and aren’t limited by gluten... so good.

Date of visit: November 2018
Thank BoardingPass813039
Reviewed 4 weeks ago

OMG - what can we say. My wife has Coeliac and on our trip to New Zealand we have twice been told her food was gluten-free to only find out that it was not. No such troubles at the Smokehouse Factory. Jason, the manager, is...More

Date of visit: November 2018
Thank Sreenivas K
Reviewed 4 weeks ago via mobile

Delicious, juicy burgers and tasty fries! A must visit for anyone loving these and wanting to get the best. Atmosphere and stuff were beyond expectation.

Date of visit: November 2018
Thank 670jakubt
Reviewed 5 weeks ago via mobile

Wow! What an awesome experience. Being Coeliac I was spoilt for choice. The best battered fish and chips I have ever had! And as for the cinnamon donut, heaven! Awesome service too 👍. This place is going to be a must whenever we are in...More

Date of visit: November 2018
Thank Lunchbandit
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Questions & Answers
16 March 2018|
AnswerShow all 2 answers
Response from Lubee17 | Reviewed this property |
You will definately not be disappointed. The staff are fantastic. The food is totally out of this world.
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$6 - US$15
Lunch, Dinner, Drinks
Restaurant features
Takeout, Seating, Parking Available, Street Parking, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Groups, Local cuisine, Kids, Special Occasion Dining
Open Hours
5:00 PM - 8:00 PM
12:00 PM - 2:30 PM
12:00 PM - 2:30 PM
5:00 PM - 8:00 PM
12:00 PM - 2:30 PM
5:00 PM - 8:00 PM
12:00 PM - 2:30 PM
5:00 PM - 8:00 PM
12:00 PM - 2:30 PM
5:00 PM - 9:00 PM
12:00 PM - 2:30 PM
5:00 PM - 9:00 PM
Location and Contact Information
  • Address: 170 Old Taupo Road, Rotorua 3015, New Zealand
  • Location: South Pacific  >  New Zealand  >  North Island  >  Bay of Plenty Region  >  Rotorua District  >  Rotorua
  • Phone Number: +64 7-346 0100
We proudly bring you food with soul to our little piece of the world. Restaurant quality in-house smoked meats,Gourmet in-house ground burgers, Gluten-free seafood at takeaway prices. Oh and we make our own bacon.
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