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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, European, Pub, New Zealand
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours
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meals, features, about
Reviews (361)
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355 results
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134
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16
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Traveller rating
134
134
53
18
16
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Reviewed 4 December 2023

Efficient service as you order using a tablet app. Had two mealss and frankly over priced for what you get. Pork was ok. Beef cheeks were like boildd beef with little flavour and not much veg. Will not return a third time.

Date of visit: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2023

The food and service was excellent. My only concern was with their ordering system - the tablet like device at the table. It appeared to us that they were not wiped down but the table was. I know that menus are dirty too but with...a tablet you get to see the greasy fingerprints!! You immediately think has the person before washed their hands after going to the bathroom, etc, etc. When staff are being trained they should be told to wipe them down too.More

Date of visit: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2023

Ordered a Beef cheek meal, it was terrible - it was really dry, tough like a gumboot, the red wine jus was more like a curdled sauce. Very dissappointing - I ate as much as I could stomach as I was really hungry and didn't...want to wait another 40mins for another main to come out if I sent that back. We let the waitress know who passed the feedback on to the chef....the feed back from the chef was "its the cut of the meat" and yet, other Beef cheek meals I've had were succulent!?! It was the way it was prepared that was the issue. We had $9 taken off our $112 bill. The Beef Cheek meal was $36....compensation was laughable.More

Date of visit: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 October 2023

This is one of my favorite locals. My partner and I recently stopped in for a couple of drinks and a meal. I ordered beef cheek, I would have thought a fairly straightforward meal to prepare ! I was particularly hungry, so considered eating it,...but it was disgusting, tuff! To put it simply, pig food! The waiting staff were understanding and apologetic. I spotted a long-term senior manager enjoying a meal with friends, so I reluctantly approached him to make him aware. He also was apologetic. However, he remained seated, and we left paying $94 for two drinks each and one average meal. I exsept prices have increased and am prepared to pay, but if it doesn't come with at least a half reasonable amount of quality then you may as well stay home and eat. I genuinely sympathize with NZ hospo, theve had a ruff time, but this is simply taking people for granted. Please don't insult yourself by eating here. Spend your hard earned money at McDonald's, there slop is more consumable.More

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2023

We booked the function room for 50 people for our work do and we're told we would have the whole room to ourselves with access to a private bar. Before arrival I had confirmation from the manager of what we had booked. The reality when...we arrived was 3 tables with enough seating for about 15 people, and the function room including our private bar was open to about 100 other people who were in the room. It took 45 minutes in line to get a drink as the bar was so busy. Our whole group only ended up having one drink each before it was time for us to leave. I spoke to the manager twice during the time we were there who was no help at all and couldn't care less. Extremely disappointed that what we had booked wasn't delivered and no attempt was made to do so. Won't be returning and wouldn't recommend anyone else book a function here.More

Review collected in partnership with www.restauranthub.co.nz
Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2023

The food was delicious, the staff fantastic and the cocktails even better All round an amazing dinner experience Would recommend to anybody

Review collected in partnership with www.restauranthub.co.nz
Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2023

Excellent service, friendly staff, food came out very quickly and they were big plates of food, I would definately visit here again and recommend it to other people.

Review collected in partnership with www.restauranthub.co.nz
Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2023

Worst experience I have ever had We booked tonight and it got canceled just after midday after being previously confirmed. We called to discuss and we’re laughed at and my mum was called mate. We travelled all the way from Auckland.

Date of visit: July 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2023

Great atmosphere, food, drinks and fantastic staff. Had lots of variety - there's something for everyone. Can't recommend enough !

Review collected in partnership with www.restauranthub.co.nz
Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 April 2023

They lost our group booking but managed to seat us outside. Then i got a $65 fine for parking in their carpark for 1 hour and 40 minutes , while I ate my dinner there.

Date of visit: April 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2023

I took my wife and kids and mother in law for dinner for my wife's birthday, I really loved the tablets for ordering the drinks and meals, we were served promptly by the wait staff who were really friendly and helpful and the meals were...fantastic too definitely go back there again.More

Review collected in partnership with www.restauranthub.co.nz
Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 March 2023

I booked for a large group outside for my birthday dinner to see the staff set up less seats than specified and inside, when I got the tables changed to outside they then proceeded to tell my group that we were unable to order anything...from the dinner menu, which was extremely disappointing as I wouldn’t have booked if I was aware of this, after accepting that we had no other options to order from the snack menu, but that did take over an hour for anyone to get their dishes, still the staff were kind and respectful through out, but it has Definitely convinced me not to book any further events at the helmMore

Review collected in partnership with www.restauranthub.co.nz
Date of visit: March 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 February 2023

The loaded fries are the best we've ever had...quick service with friendly helpful staff...always enjoy coming here.

Review collected in partnership with www.restauranthub.co.nz
Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2023

It was our 38th wedding anniversary, and we had a bad day. The young lady lifted our spirits. We were 35mins late. I did contact the Helm. But when we arrived the young lady who took my call came over to make sure everything was...okay. Amazing staff.More

Review collected in partnership with www.restauranthub.co.nz
Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 January 2023

The food was yum, big portions, sevice was great, it was a good place to just go and catch up with friends and family.. im

Review collected in partnership with www.restauranthub.co.nz
Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Compass10442215401
3 December 2018|
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Response from grantm806 | Reviewed this property |
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THE HELM, Hamilton - Menu, Prices & Restaurant Reviews

Frequently Asked Questions about The Helm

The Helm is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4