We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

Travellers' Choice


US$8 - US$25
New Zealand
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (2,976)
Filter reviews
2,710 results
Traveller rating
Traveller type
Time of year
More languages
Traveller rating
Show reviews that mention
All reviews ice cream gelato scones waffle cone sorbet hokey pokey works of art dark chocolate vegan options amazing flavours worth the wait new zealand toppings taste auckland scoop afghan
Selected filters
Updating list...
Reviewed 10 July 2021 via mobile

I had been to Giapo before and thought it was amazing so went back with friends. This time it was pretty disappointing and I wouldn't return again. The icecream is nice and it's cool you get to trial them before ordering but the toppings and...cones were nowhere as awesome as when I went the first time. The little finger cones no longer exist and I remember crazy toppings with popcorn etc it was like art. Now it is more like a squiggle of mousse/meringue/Nutella with a few nuts on top.More

Date of visit: July 2021
Reviewed 26 April 2021 via mobile

Great customer service from the instant you’re greeted at the door. You’re run through the creating process of making your ice cream, where they happily answer your silly questions with a smile. Good ice creams too, albeit a lil pricy, but great for a date...option to help finish the nightMore

Date of visit: February 2021
Reviewed 28 March 2021 via mobile

I’ve never been so addicted to a dessert as I am to the Giapo tiramisu - it’s incredible! Also tried the profiteroles which were equally as yummy.

Date of visit: March 2021
Reviewed 1 December 2020 via mobile

I went there to meet up with some friends. Beautiful ice cream like sculptures that you don’t want to destroy, 5 stars to the chef for such beautiful creations. Wide range of flavours. However, the place was small and because is popular no place to...sit. My plans of having a nice chat there with friends didn’t work out. If you are a big group don’t expect to sit down. Staff were friendly and helpful, which is important because the menu was very hard to understand. Great sizes ice creams so definitely are perfect to share. Price is high but it is fair as they are big, sculptured and in the heart of Auckland. If you are an ice cream lover you definitely should visit.More

Date of visit: November 2020
Reviewed 11 October 2020

This place seriously has the BEST ice creams I love coming here and trying out their new flavours when I am in Auckland, they never disappoint!

Date of visit: October 2020
Reviewed 11 October 2020 via mobile

This is a place not to miss, great menu selections, great atmosphere, constantly busy yet doesn't lack on attention, service skills or quality. Once you've been here, it will leave a lasting impression so you know you'll have to return.

Date of visit: July 2020
Reviewed 8 August 2020

So incredible ice cream. I had such yummy flavours and looked like it was architecturally designed. Thank you.

Date of visit: July 2020
Reviewed 27 July 2020 via mobile

You heard about this place when you ask for where you can get a good ice cream in Auckland. And it is true. The Giapo experience fulfilled my expectations. The staff is very friendly. It is more expensive than the common place, but it is...worthy. A lot of flavours to try.More

Date of visit: March 2020
Reviewed 25 July 2020

Top of tasty! Giapo makes the best frozen treats and they put on a show while they do it. I love the tasting process while making your decision and then the fancy decorations. And everything tastes amazing!

Date of visit: January 2020
Reviewed 17 July 2020

Until giapo I had never been a fan of vegan ice cream, but this place was amazing! I have been here twice in the past month and have loved it so much. While there might be a queue the staff make sure to come along...the line and handing out menus. Once inside you are given an option to try every flavour on offer before you order, I love this so much. Nothing disappoints. I could rave about this forever if given the chance. Well worth the hype!More

Date of visit: July 2020
View more reviews
Best nearby
Best nearby hotelsSee all
Auckland Harbour Suites
1,062 reviews
.02 km away
SO/ Auckland
209 reviews
.03 km away
Grand Mercure Auckland
770 reviews
.20 km away
Hotel DeBrett
1,607 reviews
.20 km away
Best nearby restaurantsSee all
196 reviews
.05 km away
Sal's Authentic New York Pizza
443 reviews
.08 km away
Ima Cuisine
378 reviews
.06 km away
Best nearby attractionsSee all
237 reviews
.20 km away
Takutai Square
21 reviews
.14 km away
Emily Place Reserve
14 reviews
.21 km away
Snickel Lane
5 reviews
.12 km away
Questions & Answers
Ask a question
24 June 2019|
AnswerShow all 4 answers
Response from AccessMeNZ | Reviewed this property |
Totally worth the wait but generally earlier the better. Often a wait at 6-9pm.
23 December 2018|
AnswerShow all 5 answers
Response from giapo | Property representative |
Hello! You can purchase it in the store . Thank You!
23 December 2018|
AnswerShow all 2 answers
Response from paulojr_vasconcelos | Reviewed this property |
You can purchase in the store.
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about Giapo

Yes, Giapo offers takeaway services.

Giapo is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5