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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$13 - $41
CUISINES
New Zealand
Special Diets
Vegetarian Friendly, Gluten Free Options
View all details
meals, features, about
Reviews (2,994)
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2,727 results
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2,079
444
133
47
24
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Traveller rating
2,079
444
133
47
24
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All reviews ice cream scones waffle cone hokey pokey new zealand toppings taste auckland scoop hazelnut
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Reviewed 2 days ago via mobile

This appears to be the kind of place to at least experience once, if only just for the experience. One can spend a little bit of money on just a cup of ice cream or a lot of money on a fancy creation. Sure, it's...tasty but probably not worth the money for a second visit. There isn't any indoor seating.More

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 days ago via mobile

We were apperantly lucky and got to Giapo when there was no queue and no one behind us for a while. Since it is rare to find a 100% gluten free establishment we did not look at the price. The wee man got a peach...and nectarine kiddy scope which was really tasty. My husband and I each took a cookie with ice cream and topping, both really good and very filling. Sadly it was hard to distinguish the ice cream itself due to all the yumminess above and bellow itMore

Date of visit: March 2024
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Reviewed 6 days ago

We loved visiting Giapo, and getting to know the owners. Their story is amazing and inspiring! The passion and creativity they have for expressing art through ice cream is something we have never seen before. And the flavors and taste are equal to the art!...Thank you for sharing who and what you are. Highly recommend Giapo's!!!More

Date of visit: March 2024
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Reviewed 2 weeks ago

Easily the most interesting and creative ice cream I have ever seen! It was also so delicious and amazing, and Giapo and his wife are so nice and passionate! Such a great experience and I would definitely definitely recommend!!

Date of visit: March 2024
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Reviewed 2 weeks ago

Most delicious and interesting ice cream I have ever eaten in my life with amazing and fabulous creations and passionate owners.

Date of visit: March 2024
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Reviewed 2 weeks ago

Best gelato ever!!! Visited in March. All flavours and creations are amazing!!!!! Highly recommend everything!!!!!

Date of visit: March 2024
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Reviewed 2 weeks ago

Best authentic Italian gelato experience & all the flavours were delicious. Buonissimo! Would definitely recommend.

Date of visit: March 2024
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Reviewed 14 January 2024 via mobile

Fabulous, delectable and unusual all at once. Variety of recommended toppings and amazing cones. Service is friendly and doesn’t rush you

Date of visit: January 2024
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Reviewed 7 October 2023

This place is an absolute gem when it comes to savoring ice cream. I can't recommend it enough!!!!!!

Date of visit: August 2023
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Reviewed 21 July 2023 via mobile

We enjoyed the ice cream because it had excellent execution of the flavours. They add toppings to it and can do some pretty elaborate configurations. Even with the regular ice cream on a cone they were asking us which ice cream topping combo we wanted...on the top based on the ice cream flavours we picked. Kind of complicated so we can see why some people have troubles making decisions while in the line. They help by allowing people to "skip the line" and ordering online but it might also help if they had a second sign at the end of the regular line as well. The location is kind of odd. It isn't really near anything and has a small semi-enclosed space for eating it and a collection area off to the side which is an alley for cars. In my opinion this dessert spot isn't in the best area of Auckland with a nearby gentlemen's club and liquor store. The ice cream is very good and we enjoyed the hokey pokey and hazelnut/chocolate flavour.More

Date of visit: July 2023
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Reviewed 4 July 2023 via mobile

Never a disappointment. I highly recommend visiting this place as something to do while in Auckland City. Staff member was on her own this night, and it was still outstanding fast service.

Date of visit: June 2023
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Reviewed 13 May 2023 via mobile

Giapo used to be good. Not anymore. We started going to Giapo everytime we were in Auckland since 2018. And everytime it was amazing. But today we went and I was absolutely let down. For starters, the size of the cones has shrunken. The cones...themselves are smaller. So by default, you get less ice cream. Fine... I get the "shrink-flation" factor in this day and age. But here was the huge let down: at the counter, I asked the girl straight up "Do you still coat the inside of the standard waffle cone with chocolate?" She said "Yes absolutely." So I said okay, I want that. Because it's my favourite part and it is what makes Giapo so awesome. Well, I got my cone. It was small. I bit into the cone and it didn't have any chocolate inside at all. So I went and showed her and she thought it was a mistake on the order. 5 minutes later she came back and said "So my bad, we used to coat inside of the cones with chocolate but we don't anymore." She didn't offer me a refund or another cone as a consolation. That is called a BAIT AND SWITCH and it is illegal in retail. So I spent $15 for an ice cream cone that used to be double the size and tasted better, and I bought it after being told misinformation. Giapo - the owner..... listen up man. If you want Cher to come back to your once awesome establishment, if you want anyone to keep buying your ice cream, do yourself a favor: don't skimp on your product. I will never come back if this is what it has been reduced to. I was utterly underwhelmed by what I got today. I was sad frankly. Giapo was something I looked forward to every trip to Auckland. Now I see it as a total rip off. If you are going to charge $15 for a cone, at least put chocolate inside like you used to. Don't ruin that part on top of making your cones smaller and ice cream sizes smaller too. I get inflation is hitting you. It's hitting everyone. But honestly.... don't let it ruin what used to be magical about your ice cream. I won't be back and I'm so sad. :(More

Date of visit: May 2023
Helpful?3  
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Reviewed 7 May 2023

We traveled 35 days through New Zealand and Australia, and I can easily say this was the worst ice cream experience of our trip. How the heck does it get decent reviews? The ice cream was overly soft, overly drippy, and overly cloyingly sweet. They're...more about their ice cream "concoctions" (can you say Instagram?) than they are about quality ice cream. I feel sorry for Auckland if this is really the best they can do ice cream-wise.More

Date of visit: April 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2023

Amazing ice cream, a bit pricey. For four scoops of ice cream for four people, our total was $60. Although the cones were good, a drizzled pretzel cone is not equal to $19. Wish the seating arrangement was a bit better planned out, no tables...to sit down at. Workers were very friendly and helpful, and explained everything as well as let you taste everything. Definitely worth it for the experience, and would love to come back and try more flavors.More

Date of visit: March 2023
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Reviewed 26 January 2023

We visited Giapo because we saw an article “Best Desserts in Auckland” and Giapo was listed as number 3. We ordered 2 small tubs, one with Double cream hokey pokey and one with Christchurch hazelnut with milk choc topping. Both ice creams were delicious, but...I have to say I was not super impressed. I have had better desserts than this ice cream. It is very pricey, and you can probably get something similar or better and pay half the price you would pay in Giapo.More

Date of visit: August 2022
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Questions & Answers
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chrisdavis271
24 June 2019|
AnswerShow all 4 answers
Response from AccessMeNZ | Reviewed this property |
Totally worth the wait but generally earlier the better. Often a wait at 6-9pm.
1
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Misscat98
23 December 2018|
AnswerShow all 5 answers
Response from giapo | Property representative |
Hello! You can purchase it in the store . Thank You!
1
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Misscat98
23 December 2018|
AnswerShow all 2 answers
Response from paulojr_vasconcelos | Reviewed this property |
You can purchase in the store.
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GIAPO, Auckland Central - Menu, Prices & Restaurant Reviews

Frequently Asked Questions about Giapo

Yes, Giapo offers takeaway services.

Giapo is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5