Giapo used to be good. Not anymore. We started going to Giapo everytime we were in Auckland since 2018. And everytime it was amazing. But today we went and I was absolutely let down. For starters, the size of the cones has shrunken. The cones...themselves are smaller. So by default, you get less ice cream. Fine... I get the "shrink-flation" factor in this day and age. But here was the huge let down: at the counter, I asked the girl straight up "Do you still coat the inside of the standard waffle cone with chocolate?" She said "Yes absolutely." So I said okay, I want that. Because it's my favourite part and it is what makes Giapo so awesome. Well, I got my cone. It was small. I bit into the cone and it didn't have any chocolate inside at all. So I went and showed her and she thought it was a mistake on the order. 5 minutes later she came back and said "So my bad, we used to coat inside of the cones with chocolate but we don't anymore." She didn't offer me a refund or another cone as a consolation. That is called a BAIT AND SWITCH and it is illegal in retail. So I spent $15 for an ice cream cone that used to be double the size and tasted better, and I bought it after being told misinformation.
Giapo - the owner..... listen up man. If you want Cher to come back to your once awesome establishment, if you want anyone to keep buying your ice cream, do yourself a favor: don't skimp on your product. I will never come back if this is what it has been reduced to. I was utterly underwhelmed by what I got today. I was sad frankly. Giapo was something I looked forward to every trip to Auckland. Now I see it as a total rip off. If you are going to charge $15 for a cone, at least put chocolate inside like you used to. Don't ruin that part on top of making your cones smaller and ice cream sizes smaller too. I get inflation is hitting you. It's hitting everyone. But honestly.... don't let it ruin what used to be magical about your ice cream. I won't be back and I'm so sad. :(More