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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe, New Zealand
Special Diets
Vegetarian Friendly, Gluten Free Options, Vegan Options
Meals
Breakfast, Lunch, Brunch
View all details
meals, features
Reviews (123)
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123 results
Traveller rating
41
44
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9
8
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Time of year
LanguageEnglish
Traveller rating
41
44
21
9
8
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All reviews the main road flat white coffee pit stop cafe patrons cuppa yummy
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Reviewed 2 April 2024 via mobile

They had our coffees being started when they saw us walking in the door ! Always our first choice for lunch or just for coffee. The meat pie and salad is just an awesome dish.

Date of visit: April 2024
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Reviewed 8 January 2024

The best part of this was for sure the customer service from the waiters. The princesses were beautiful and some knew the routine better than others. The pamper isnt what I would call a pamper..It is essentially just stickers and some hair spray with powder...glitter on the head so I wouldn't recommend paying for that. The food was average/ below average to what I would pay for £30 a head adults and £25 a head children with very little variety. I would highly recommend getting an exact cost before going as when speaking to the manager the prices 'vary' and it depends on the licensing they need to use (you pay for them to play music) The concept of this could be great with more value for the money you are spending and better customer service from the manager.More

Date of visit: January 2024
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Reviewed 7 September 2023 via mobile

Great cafe experience. The food was great and the staff and service was even better. Ideal spot for a break if driving between Auckland and Rotorua.

Date of visit: September 2023
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Reviewed 29 April 2023 via mobile

I stopped in for an enchanted flat white coffee when passing through Tirau. I had just been to the nearby Blue Spring in Putaruru. It was a nice place & the cuppa kept me going for the next leg of my road trip. Tirau is...a pretty little town and worth a stroll down the Main StreetMore

Date of visit: October 2022
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Reviewed 11 February 2023 via mobile

Had lunch here when passing through Tirau on a camping trip. There seemed to be plenty of staff in the restaurant and in the kitchen but our relatively simple dishes took an absolute age to arrive despite there not being many patrons to serve. The...food itself was perfectly adequate but not memorable. Hopefully this was an isolated incident, because otherwise it appears to be a pleasant cafe.More

Date of visit: February 2023
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Reviewed 8 August 2022 via mobile

Delicious, fresh food and great service. The salmon bagel and chicken panini were tasty and the coffee was really good.

Date of visit: August 2022
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Reviewed 3 July 2022

Visited today hoping for a cup of tea for myself and a coffee for my son. After waiting for 25 minutes and observing customers who’d arrived considerably after us receiving their drinks etc, we asked if our drinks could be made to take away. After...another 20 minutes and nothing appearing we asked for a refund! So we then received the excuse that “they’d been very busy all day” and she was doing the best she could we were told we couldn’t have a refund as “we’d got our drinks now”! “Very busy” encompassed half a dozen tables and some walk ins. The inefficiency and shockingly poor service, coupled with undrinkable stewed tea (which I threw away) and burnt coffee (also undrinkable) let this place down with a thud! My recommendation is to avoid at all costs.More

Date of visit: July 2022
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Reviewed 4 May 2022 via mobile

This is our favourite cafe. Great food and best Ice coffees in the region. Lots of yummy main meals and cakes. Worth stopping or the drive to Tirau. You can also charge your electric car in the car park while you eat. We Highly recommend...The enchanted cafe!!!!More

Date of visit: May 2022
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Reviewed 10 March 2022

We thought this place looked interesting being off the main road a little and decided to stop and have lunch here. Place wasn't very busy, just a couple of tables occupied. We stood outside and waited at the door entrance as there was a big...sign saying vaccine pass required to enter the cafe. We waited patiently with our vaccine passes. One waitress glanced at us and kept working away. She was busy collecting dirty dishes from the tables and continued with her work then brought them into the kitchen. Another lady came out from the kitchen stood at the counter for a bit to do something, glanced at us then walked back inside to the kitchen. After a couple of minutes of standing outside and trying to get anyone's attention, we walked in to try and see if anyone will check our vaccine pass and get us seated. No one came to attend to us even though the lady in the kitchen could see us from within the kitchen through the open window. After a few more minutes of waiting, we felt very unwelcomed and left to bring our custom elsewhere. The cafe down the road was more welcoming and friendly. Won't be coming back to this unfriendly, unwelcoming, bad serviced place.More

Date of visit: March 2022
Helpful?1  
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Reviewed 17 December 2021 via mobile

Arrived from Auckland to Rotorua trip to find friendly staff awaiting trade. Parking directly outside premises was great as it it us off road and we had a stacked trailer. Tea and coffee was hot and delivered swiftly. Sausage roll and savory tart arrived qith...salad. How and yummy, a great rest stop and refillMore

Date of visit: December 2021
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Reviewed 29 July 2021

Stopped off on way to Hamilton (from Hawke's Bay) for some lunch. They were flat out with a full cafe but we were greeted with a smile and told that there would be a delay due to the volume of patrons. No problem - we...placed our orders and found a seat. It didn't take long for us to get our drink (pot of tea) and our food really didn't take too long maybe 10 minutes which was quite acceptable. Food was good as usual and service was excellentMore

Date of visit: July 2021
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Reviewed 19 July 2021

So very very slow to even get coffee. Food of very average quality. Staff lovely. Dissapointed. Cafe not even that busy for a weekend. There was 6 of us and all of were disappointed with everything.

Date of visit: July 2021
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Reviewed 16 July 2021 via mobile

Stopped on a Friday during school holidays, cafe was busy, 3 staff only on, Positive: I had bagel with salmon and they were really generous with the salmon, hubby had BLT which he said was nice, coffee good Negative: food really slow (as in it...took 50 minutes) to come out Sooo recommendation - ask at counter before you order what the wait time is. Recommendation to cafe: get more staffMore

Date of visit: July 2021
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Reviewed 17 June 2021 via mobile

I had the soup of the day, Tomato and Bacon, lacked flavour, very wishy washy. The bread served with it was best part of meal. Pork sausage roll average according to him. Coffee good.

Date of visit: May 2021
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Reviewed 16 May 2021 via mobile

Stopped here for lunch with hubby. We had a very long wait for our food, but could see there was only 3 staff working on a busy Sunday. I had the beef and blue cheese burger and it was worth the wait. Hubby had the...savoury mince, he said it was very good as was his Mocha. Good car park right next door. Definitely will stop next time we are passing.More

Date of visit: May 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ENCHANTED CAFE, Tirau - Restaurant Reviews, Phone Number & Photos

Frequently Asked Questions about Enchanted Cafe

Yes, Enchanted Cafe offers takeaway services.

Enchanted Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4