Terrible experience. We asked for a cold, precooked cow cheek. We complained about it. 5min later, the waiter went back with a still not-warm cheek. one of the few restaurants to cheat on tourists
Terrible experience. We asked for a cold, precooked cow cheek. We complained about it. 5min later, the waiter went back with a still not-warm cheek. one of the few restaurants to cheat on tourists
La Lateral used to be a nice place to go when in Madrid but lately whenever I give it a chance it’s always a shame. Yesterday, in La Lateral de calle Velasquez, I promissed never to return. I asked a coffee, un Americano, and they...gave me a cup full of redlipstick. It’s gross and I almost vomited. When I called the waiter… no one apologize for the incident, they brought me another coffee and did not have the kindness not to charge it. The service was also very slow. So, in a city with nice restaurants at every corner, I definitely will not return to La Lateral. Terrible indeed! Trust me!More
The pincho of solomillo was good. The other pincho, of goat cheese and jam of pepper was very good! Would recommend. On the other hand, the ensaladilla rusa was not great :( the food was good yet the proportions are relatively slow and the service...was a bit slow on that day ! However would recommend !More
This restaurant was recommended to us by hotel staff. The restaurant had only a few tables occupied and many staff available. After being quickly seated we were not attended to for our order to be taken. We couldn’t get the attention of a waitress as...they were busy talking to each other. After finally being able to place our order, half of our order was wrong. The missing order was replaced but the fish was old and smelled and we could not eat it. There were pieces of bone in our chicken quesadilla and they had only tap water for us. There is nothing good about this restaurant. The staff is rude and arrogant. The food is completely unacceptable. Do not waste your money or time here. Many other options near by.More
Great place - especially the outdoor area during spring. Came here twice and the food was amazing - Spanish style menu but a bit more modern therefore great if you want to try the typical cuisine. When I came here for lunch we met a...very fun and nice guy that served us and made the experience way better! Second time staff was a little more pleasant. Definitely recommend the place! Will come back 100%More
Hello, We are glad that you enjoyed the whole Lateral Experience and above all, that it was thanks to our waiters. See you soon!
The staff were amazing and the food was fantastic. After my poor experience in another restaurant I was nervous but the staff were all so lovely. And the food was so delicious. I can see why it’s such a busy restaurant.
Hello, Thank you for your comment. We are glad that this time you had a full Lateral Experience, and we hope, that the other one was just a one-off event. See you soon. Best regards.
Went here with my family for sangria and tapas and had a wonderful time. The service was great and everything we ordered was delicious.
Hello Meghan, I'm glad you enjoyed yourselves so much! We hope to see you soon enjoying again with us at Lateral. Best regards.
The restaurant is in a nice neighbourhood, but it's down a short flight of stairs, feels pretty basic and not very appealing. Very hard to get the attention of any waitstaff. Food isn't that great and you have to fend off all the fruit flies...buzzing around. You can definitely do better in that area.More
Hello, We are glad that you enjoyed the area and regret on the other hand, that you did not enjoy the facilities so much. To go inside the restaurant there is a fairly accessible ramp. In any case, we will pass on the problems you...More
The food was decent, the waitstaff was the worst we’ve had in Spain. Sidebar: collectively, we’ve been to Spain a dozen times, and for 3 weeks on this particular trip. The nature of tapas is that you enjoy sharing a whole bunch of little plates,...but it’s really difficult, when you are given a tiny table and no one ever clears away any plates. It’s uncomfortable when you have to constantly ask people to take things away from your table, to make room for new plates. I sat with my empty gazpacho bowl for 30 minutes while other place were becoming empty beside it. We also had two dirty plates, which we needed replaced. The gazpacho was solid. The favorite was the tortilla with truffle sauce. The Mamma Mia hamburger was dry and overcooked. The fried chicken strips were great, but everything fried is pretty great, yeah? If the service hadn’t been so awful, and snooty, we would have given 4 stars, but the service is all part of the experience. I also think it’s worth noting that I speak Spanish pretty well. I’m not fluent, but everyone understands me throughout Spain, because I lived in Barcelona was younger. That said, it was not a language barrier. They just took forever to take our order, the plates were dirty, they left emptied glasses and plates on the table for an hour at a time, etc. We also heard people at a nearby table who didn’t speak Spanish and they became quickly frustrated with the staff. They told us that they felt like they weren’t welcome. Anyway, that just makes me think that it’s for locals and they would rather cater to a Spanish crowd. That’s cool, won’t be back.More
Hello, Our waiters will always be happy to serve you regardless of the language spoken by our customers. We hope this is a one-off issue and we will report it internally so that we can continue to improve. On the other hand, we would like...More
This restaurant was very busy and without a reservation it was a long wait to get a table of 4. Once we got sat down, the food and waitress service were both excellent. Top tip: reserve a table!
Hola Paul, Nos alegra que finalmente pudieras sentarte y disfrutar con nosotros, ¡estaremos encantados de recibirte de nuevo! Saludos.
Good place to have something ‘ para picar’, pinchos or tapas Staff was attentive and food was served timely Not the best place of madrid but does the job, recommended
Good afternoon, We are very glad that you enjoyed your visit to Lateral, we hope to see you again very soon. Greetings
I came here twice : solo lunch, absolutely loved it! and came back with friends a day later))) both times I could not praise the food more! Service was excellent the first time and they catered for my onion allergy. Second time we could do...with a bit more attention from our waiter who forgot to bring croquettes but the place was so busy so it was hard to blame him. The food was outstanding, tasty, piping hot and fresh, I enjoyed both visits a lot! The interior is very trendy, this restaurant was recently renovated. I highly recommend fir solo, business or lunch with friends.More
Hello Pepe, We love that you are a great Lateral customer. Our waiters are very attentive and will always try to give you the best possible experience. See you soon! Greetings.
Would definately recommend -the food was amazing and the service excellent. Carlos Rios and Farid are very friendly and polite!More
Hola, Nos alegramos mucho de que hayas disfrutado tanto con nuestros platos y la atención y simpatía de nuestros camareros....More
Very bad food and service. Rude waiters. Meat is of very low quality. Fish is ok. Will never come back!More
Dear Fade, Thank you for your review. We are sorry you did not enjoy the Lateral experience. We would move your comment to our team to keep improving. We hope you will visit us again, as every day our team strives to improve and offer...More
I really love Lateral, a restaurant that serves great Spanish tapas. The terrace is excellent, with confortable couches and large tables. Staff is kind and attentive. I have to wait, because there were many people and only two waitresses. I highly recommend the Spanish omelette.
Dear Marisa, Thank you ver much for your review. We are glad you enjoyed Lateral experience and hightlight our spanish omelette. It would be a pleassure welcome you soon. Regars.