Ventana Grand Cafe

Someone from this business manages this listing.

#45 of 626 Restaurants in Bournemouth$$ - $$$, British, Vegetarian friendly

+44 1202 208612+ Add website

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Hours

Sun

12:00 pm - 9:00 pm

Mon

12:00 pm - 9:00 pm

Tue

12:00 pm - 9:00 pm

Wed

12:00 pm - 9:00 pm

Thu

12:00 pm - 9:00 pm

Fri

12:00 pm - 10:00 pm

Sat

12:00 pm - 10:00 pm

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What is Travellers’ Choice?

Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Ratings and reviews

4.5

1,004 reviews

#45 of 626 Restaurants in Bournemouth

RATINGS

Food

Service

Value

Atmosphere

Details

Someone from this business manages this listing.

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PRICE RANGE

$22.00 – $54.00

CUISINES

British

Special Diets

Vegetarian friendly, Vegan options, Gluten free options

meals, features

Location and contact

27 East Overcliff Drive The Cumberland Hotel, Bournemouth BH1 3AF England

+44 1202 208612

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Is this restaurant good for bar scene?

Yes

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About

Seafront Brasserie style venue serving freshly prepared British Conteporary food, with large outdoor poolside dining in summer and warm fires in winter, boutique style funky decor.Food is served noon to 9pm or 10pm ( weekends) daily. Vibrant cocktail bar open till late accompanies this unique venue and the menu has something for everyone whilst maintaining its British theme. With fresh Fish, Homemade Steak burgers, Pies,crispy duck salad, steaks and salmon fish cakes. Outdoor Bar B Q 's in summer and traditional English Fayre year round, this Brasserie has the feel of a luxury West Coast USA dining venue and has recently been awarded a coveted AA red rosette and highly commended in the Bournemouth Tourism awards.The venue also serves elegant traditional afternoon teas daily from 3-5pm.

PRICE RANGE

$22.00 – $54.00

CUISINES

British

Special Diets

Vegetarian friendly, Vegan options, Gluten free options

Meals

Lunch, Dinner

FEATURES

Reservations, Outdoor Seating, Seating, Parking Available, Street Parking, Validated Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, American Express, Mastercard, Visa, Free Wifi, Accepts Credit Cards, Table Service

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4.5

1,004 reviews

Excellent

693

Very good

196

Average

Poor

Terrible

rosentel

Bournemouth353 contributions

Superb food

Mar 2020 • couples

We have been here many times over the years, we have always received good service from the staff and the menu, which has been very good is now even better, we especially liked the idea of using locally sourced foods. We had the pistou olives and feta whilst perusing the menu, for starter I had the fish cake followed by the salmon fillet, my lady had the goats cheese and sea bass main course all delightfully presented and very tasty, for dessert we had Pavlova and poached pear, both excellent. The restaurant has a very smart but relaxed ambiance with a nouveau arte influenced decor, an excellent setting to enjoy a superb meal.

Written 6 March 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elizabeth Q

Bournemouth155 contributions

Delightful ambience

Sept 2020 • none

My friend and I had lunch here today, taking advantage of the 'Eat Out To Help Out' scheme the Cumberland Hotel is still operating on early week days. We were very impressed with the precautions taken, plenty of hand sanitizers and our temperatures were taken and mobile numbers recorded. The food was excellent, we had a starter and a main course each but had no room for a dessert. Wine is expensive. The atmosphere was peaceful and relaxed and the service attentive but unobtrusive. The only niggle we had was the seating - in 'bucket' type soft chairs which we found too low for the height of the table and giving no support. When we mentioned this to a member of staff the seats were changed for ordinary upholstered dining chairs which were very comfortable and far more suitable.

Written 22 September 2020

chrismadden63

Birmingham149 contributions

Excellent food

Jan 2020 • none

Had dinner here as part of a DB&B package. Food great and service good too ~ great ambience. Drinks had to be paid for separately every round and as we were on BB&D we were not allowed to see the A La Carte menu ~ it was top secret ! That was very annoying. At £ 30 p.p. It was not great value. Not one to return to on a regular basis.

Written 19 January 2020

Orayamoon

Bournemouth2 contributions

disappointing afternoon tea

I was looking forward to our afternoon tea but left thinking I cannot recommend it. The first surly waiter just said "you have the amuse bouche tea" and plonked down 2 walnut size cauliflower cheeses which to be honest I didnt think was appropriate for the tea. The presentation of the tea was good but the quality of the cakes very poor the butter tasted greasy and what was supposed to be dorset cream had absolutely no taste just soft and bland as were the scones no taste at all. The cups and saucers could have been a bit finer but you cant have everything.As the plates were tiny approx.15 cm square it was a juggling act to keep everything on the plate. I am just so pleased that I didnt pay full price and took advantage of an offer and certainly will not be going back or recommending to anyone else The lady in charge was absolutely brilliant so helpful, made eye contact and cheerful as was the waiter who brought us the teapots. Not impressed at all.

Written 24 January 2020

YveB

London116 contributions

What went wrong

Aug 2020 • none

Lovely decor, good staff. Party of 6. Three ordered the burger but somehow the waiter put it through as filet steak. He tried to blame us for the error. We had to wait an hour to get our food by which time the others finished eating. The head waiter was very apologetic and offered to take drinks and dessert off the bill. Thank you.

Written 19 August 2020

Furbs77

2 contributions

Excellent lunch

May 2021 • none

Visited the Ventana Grand Cafe today along with 2 friends. Our first meal out together in such a long time and it really was lovely. The staff we exceptionally helpful and we’re very attentive, nothing was too much trouble. The food was nicely presented, very tasty and such a calm atmosphere within the room. The decor throughout the hotel is very stylish and interesting, my friend commented that it felt like we were on a cruise ship! Although the weather was a bit cloudy today the space by the pool would be a very enjoyable spot to eat when the sun is shining. Would definitely recommend.

Written 19 May 2021

Pearl H

32 contributions

Superb evening delicious meal first glass chef

Mar 2023 • couples

My husband had pea and mint home made soup followed by the fish and chip delicious with mushie peas . 5/5 My starter was delicious camembert cheese on top of dates and walnuts. I ordered steak pie amazing very large . Meat Cooked well and excellent arrangement of vegetables This was all Inclusive of our dinner bed and breakfasts the £99 Sunday night special fully recommend it

Written 12 March 2023

Ventana Manager

Hey Pearl Thank you for getting in touch about your recent dining experience. It sounds like you and your husband had a great meal at our restaurant. We're glad to hear that the pea and mint soup, fish and chips were all delicious and received a 5/5 rating.. Your camembert cheese starter also sounds super delicious! I'm stoked to hear that you got a great deal with the Sunday night special deal - it's amazing that you would recommend it. We look forward to welcoming you back to Ventana for another fantastic meal. Take care,

Written 18 March 2023

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ross Curtis

Swindon142 contributions

Consistently Excellent

Dec 2021 • family

Superb as always, I've looked forward to returning here for 2 years and it does not disappoint. One of my favourite restaurants and not just in Bournemouth. Inventive use of good produce and presented immaculately. I thoroughly enjoyed my meal, the duck breast especially - absolutely nailed how to serve a quality bit of duck. Quiet as it is at the moment there was still a sense of ambience in the cosy dining room, service excellent as ever and reasonably priced to boot. A visit won't disappoint, highly recommended.

Written 22 December 2021

spencercollins

Watford21 contributions

Looked down on like a couple of bad eggs

Jun 2023 • couples

My partner and myself were strolling along the front when we stumbled across the Ventana grand cafe and thought we’d have a spot of lunch. The sign said all welcome. Now I’m quite a large guy and I have a full body tattoo and my partner has many too. This shouldn’t even be a part of any review but on this occasion it’s where our experience begins. As soon as we arrived the guy holding reception (div in a cheap blue suit and glasses) began looking us up and down like we had no business being there. After asking if we’d booked a table (nearly every table was empty) we were finally seated. No one came near us again so after 15 minutes I had to go and ask for drinks. The menu said that the pink gin (£10 a glass) came with a botanic mixer. We were told we could have soda water or coke. Then finally we were graced with ordering food. My partner ordered the £19 ceaser salad. When it came it was as dry as a bone so she requested a little more dressing. What came out was a small bowl of Mayo from a squeezy bottle like you’d get from Asda. On departure I said goodbye to the div in glasses and a cheap blue suit and he simply looked away like I wasn’t even there. Who do you people think you are. You’re in Bournemouth not st. Tropez. Never again and if I did, it would only be to drown the div in glasses and his cheap blue suit in your little puddle you call a swimming pool. Pretentious and rude. If you’re not perfect looking, don’t bother……. You’re not good enough

Written 16 June 2023

Guest Manager

Thank you for you kind compliments with your lovely words describing a member of staff, very eloquently written. *sarcasm* Your review, is abusive and threatening. Lovely image as well. Your review says more about you than it says about us. Just for the record we welcome everyone, and if st. Tropez is not your style, then it is not your style. We all have our own personal preferences.

Written 17 June 2023

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

topofall

Poole121 contributions

Afternoon Cream Tea, superb!

Mar 2020 • couples

We visited the Cumberland yesterday for a Cream Tea courtesy of our grandson and his wife. The setting is very nice and the food and service was excellent. The way the food is presented is delightful starting with an Amuse and then a lovely stand of sandwiches, scones, jam, cream and butter and then on the top a nice selection of miniature cakes which includes a little trifle type dish. We are going to try a main meal another time.

Written 11 March 2020

Ali N

Southampton26 contributions

Amazing Meal and super service!

Sept 2020 • family

Joined some family on a short break from the Midlands (we live in Southampton) for lunch. Delighted with the eat out to help out extension of 50%off until the end of November!!! Food was fabulous, my mum adored her 6 fresh oysters that cost £7, my warm goats cheese Salad was the best I’ve had in a long time and the rest of the party loved the fish pie and pork belly. Glorious views over Bournemouth and delighted to meet Valentina with her fabulous and friendly service! Considering driving the 35 miles to enjoy another meal!

Written 15 September 2020

Sarah S

Whitstable112 contributions

Terrific food

Sept 2020 • none

We eat here every time we stay at the Cumberland. The food is really excellent, quite a small menu but everything is always beautifully served and delicious. From the ‘amuse bouche’ to the puddings (panecotta = to die for) it’s all gorgeous. Great ambience, and lovely waiting staff. In particular Niles, Angela and Chiara who made us very welcome and reserved our favourite table every night.

Written 13 September 2020

DamoBerg

London114 contributions

Great Restaurant

Aug 2020 • none

We had afternoon tea, and the selection and quality of the spread was excellent, service on par as well as safety measures due to covid, staff wearing masks and constant cleaning. In the evening we had dinner and wanted to order almost every item on the menu, locally sourced too which was great. Couldnt fault it, many thanks to all staff for a great stay.

Written 26 August 2020

GrandTour398014

3 contributions

Afternoon tea

Oct 2021 • none

This is the second time we have had afternoon tea at the Ventana Grand Cafe, and the standard was excellent on both occasions. Attentive staff and excellent food. In fact we think this is the best afternoon tea in Bournemouth or Poole and have sampled most.

Written 29 June 2022

VentanaManager

Your positive feedback is very much appreciated, and we are all delighted that you had such a great experience. We really hope that we see you again for a third time sometime soon.

Written 1 July 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

sally h

6 contributions

Perfect food and service

Jan 2023 • none

I would have given this restaurant five stars on the food, presentation and service alone, but the room temperature was so cold, that I not only had to sit wearing my coat, but my partner, in his shirt, ended up having a portable heater brought to our table by our excellent waiter, because the manager refused to turn the heating up! I can honestly say that in my 50 + years of restaurant dining, I have never had the displeasure of being very cold throughout a meal in any restaurant, even abroad! I am assuming that the current energy crisis has resulted in management turning the heating down and despite my dress being a warm, wooly mini jumper-dress, the room temperature certainly spoiled what would otherwise have been a very good dining experience. Our waiter, Pedro, was first class. Unbelievably polite, professional and attentive without being pushy at all. Likewise, our food (we both had fillet steak) was perfectly cooked and presented. If we knew the room might not be so cold, we would definitely be booking to go again very soon, but have both decided to wait until the weather warms up!

Written 24 January 2023

VentanaManager

Dear Sally. Thank you for your feedback, we value any customer feedback to ensure we improve in any areas needed. Firstly we are very pleased you enjoyed your meal and we will pass on the message to the Kitchen/Food and Beverage team, especially to Pedro. There is no doubt he will be happy to read your positive comments. I am very surprised to read your comment, rest assured we will investigate this matter thoroughly. In the meantime please accept my sincere apologies for any inconvenience caused, we remain at your full disposal for any further queries.

Written 26 January 2023

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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