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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Fast food
Meals
Lunch, Dinner
FEATURES
Seating
Reviews (14)
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14 results
Traveller rating
7
2
1
2
2
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Time of year
LanguageEnglish
Traveller rating
7
2
1
2
2
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Reviewed 4 June 2021 via mobile

For $1.50 more you can go to Hello Sushi and get a far better ‘chicken katsu’ amongst other things. We popped into Bay Plaza to buy a toy and decided to stay for dinner seeing as it was late. We had recently discovered Hello Sushi...so when we saw Hiroba we thought we had struck gold. How wrong we were. Lukewarm dried out rice with a chicken schnitzel on top alongside an offering of lettuce and a drizzle of mayo was $13.90. The rice stuck in my throat and the schnitzel was so dry, I couldn’t eat it. I would never come here again and it’s put us off eating in food courts.More

Date of visit: May 2021
Helpful?
Reviewed 26 August 2020 via mobile

On occasions when visiting Bayfair shopping centre, I always like to time a meal there. One of my favourite meals and flavours is Donburi from Hiroba. I cannot fault the flavour or quality of food from here. They are however becoming exceptional mean with their...portion size. I swear they have reduced size by 30 percent over the past year. Mostly with the vegetable aspect which must be one of the cheapest aspects of the dish as well. Come on team.... Stop being so mean or you will lose customers.More

Date of visit: August 2020
Helpful?
Reviewed 10 January 2020

Hey everyone, just coming on here to let you know, I was scammed by this company. Ordered the large donburi bowl to go and was charged as so. They gave me the three meats and the rest of the meals was in regular size when...it should have been a large. I called to try tell them they had made a mistake and they told me “we can not hear you” even though I was inside, they blatantly refused any responsibility. This is unfortunate as I was a repeat customer. I no longer will be.More

Date of visit: January 2020
Helpful?
Reviewed 1 January 2020 via mobile

I’m a bit of a fan frequently get takeaways from Hiroba. Consist quality, it is as presented a food hall outlet but they do a good job.

Date of visit: December 2019
Helpful?2  
Reviewed 8 December 2019

The menu is fantastic,had to pick the best food as it is all good,had the prawns beautifully presented and lots the dressing was out of this world,like eating in Penang at the markets fantastic tasting experience.

Date of visit: December 2019
Helpful?
Reviewed 24 March 2019

I am not a great fan of food courts at shopping centres but Hiroba looked like a good option whilst I was in Bayfair. There was a varied choice of dishes available, I chose the Fish Katsu and had to wait for it to be...prepared and a bell was rung when it was ready. It was worth the wait as it was a very tasty meal. Hiroba is a good choice for a Japanese meal whilst in Bayfair.More

Date of visit: March 2019
Helpful?68  
Reviewed 24 August 2018 via mobile

While I absolutely despise food court eating, I'm happy to brace the noise and crowds at Bayfair for a delicious donburi. Serving sizes are more than generous and the salads fresh, with an awesome variety. The staff have no issues with customizing my regular order...to include an extra meat serving and extra sauce serving, and the charge is minimal. Unfortunately, the Chinese takeaways next door lost me as a regular customer after the first time I ate at Hiroba!! My definite go to cheap takeaway spot!!More

Date of visit: August 2018
Helpful?1  
Reviewed 24 August 2018

Went and had a quick meal at the Bayfair Food Hall for the first time in several years. The crowds always make me feel like I'm in some sort of dystopian human-goose liver fattening nightmare. Ordered at Hiroba, they had run out of tofu- which...is the meat alternative available for donburri. Elderly gent at till motioned that cooks were on to it with cooking up some more & told me he would 'ring the bell' when it was ready. This instruction to me was given in broken english and mime & I was pretty confused until another customer who was obviously more versed in the confusion translated for me. I sat down. I waited. And waited. My daughter finished her meal. The bell hadn't rung. I waited some more. In the end I approached the man on the till twice asking what was going on. He had a queue of customers & clearly could not multi task. He tried very hard to ignore me. My donburri bowl sans tofu had been sitting under their heat lamps for 15 minutes quietly going cold & sad. I had to ask for money money back....twice. He ignored me. The third time I asked for my money back he gave me an infuriated look, finally stopped on his till & eventually a big bowl of tofu appeared & several pieces were plonked into my bowl. Turned out to be a very nice bowl of donburri, albeit cold. You get one star for the tofu, which was very nice and fresh. The service needs some serious work. I was left feeling confused, from the lack of his english language skills, humiliated- because this all happened in front of a large queue of customers and frustrated- that he ignored my enquiring after I had pre-paid for food. I'm not asking for fake smiles and nods from these establishments based in malls. What I would like to see is some genuine gestures of rapport & goodwill to enable me to feel a little sad than a battery fed goose.More

Date of visit: August 2018
Helpful?1  
Reviewed 6 April 2017 via mobile

Writing this ad I'm finishing another great Donburi. Great choice of tasty fast food that's better for you.

Date of visit: April 2017
Helpful?1  
Reviewed 18 February 2016

The food is great. So fresh and tasty. The staff are really smiley and friendly. This place is always busy but service is fast

Date of visit: February 2016
Helpful?1  
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Frequently Asked Questions about Hiroba

Hiroba is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5