We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Get food delivered

Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Mexican
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Wheelchair Accessible
View all details
features, about
Reviews (24)
Filter reviews
24 results
Traveller rating
2
7
6
3
6
Traveller type
Time of year
LanguageEnglish
Traveller rating
2
7
6
3
6
See what travellers are saying:
Selected filters
FilterEnglish
Updating list...
Reviewed 17 March 2020 via mobile

The franchise owner often works the register and has shown a dedication to making every meal as perfect as can be. Our family favorites are the Tortilla soup (my favorite!), pork salad (substitute the red sauce for the dressing, you won’t be sorry!), and the...large cheese quesadilla for the youngest. There is nothing like their tortillas anywhere! Also, if you use the mobile app and watch the promotions you can get effective discounts of 25-30 percent or more.More

Date of visit: March 2020
Helpful?1  
Reviewed 9 December 2019

Normally I love Cafe Rio sweet pork burritos and the salad. My husband I went for my birthday and we decided to get the special- mexican pasta. We weren't sure how it would taste, but thought we'd try it. It's been 3 weeks and I'm...livid that I spent my hard earned money on this garbage. If I wasn't such a nice person, I'd drive back there and demand my money. It was a pile of garbage and I'll never go back.More

Date of visit: November 2019
Helpful?
Reviewed 8 November 2018

The good: staff are friendly and darling to me, & I often arrive before long lines. The bad: Cafe Rio has a 'conveyor belt' rush feel, and 75% of the time there's something wrong with my take-out orders at all locations, such as extra guac...I pay for being left out. Too many times items, such as dressings, are missing when I order at the restaurants & I don't discover it until I get home. I've learned to CHECK before leaving. Also, I noticed this location has an area near the pick up counter that needs dusting badly, so I assume there are more areas like this.More

Date of visit: November 2018
Helpful?1  
Reviewed 22 October 2018 via mobile

Meat old and hard ( shredded chicken breast) rice uncooked, stupid manager should I keep going? Just don't go to this location

Date of visit: October 2018
Helpful?
Reviewed 25 August 2018

THE WORST CUSTOMER SERVICE! I'm not sure why I continue ordering and going to this Café Rio location. They never get my order correct and the service is super slow. Yesterday I placed a to go order and went to pick it up. The girl...the helped me didn't even greet me. When I approached the take out line she "greeted " me with by saying " NAME" I looked at her and said " How are you? The order is under My name" She swiped her employee card and checked me out. She didn't even thank me for coming in. When I got home, my order was completely wrong and my dressing was missing. I had to drive back, which is only 5 mins from home , waited in the take out line for a few minutes told her that my order was wrong and what was missing. I ended up waiting a good 20 minutes for a ninos quesadilla and my dressing. I didn't bother to get the rest of my order fix. She disappeared and another girl took her over. I believe her name was Nevada. She was great and friendly and as I was waiting for my dressing and ninos quesadilla I could see Nevada, greeting everyone and double checking everyones order. While the previous girl was flirting and goofing around in the back with what appeared to be her manager. Multiple people were goofing around. I approached Nevada and explained my situation. She quickly got me what was missing and apologized. I could tell she was sincere. That's what customer service should be about. This is not the first time I've order take out and arrive home to notice my order was wrong. It is so disappointing. Where is management? Why don't they see these reviews and look into what is going on with this location? Maybe its employee morale or maybe MANAGEMENT NEEDS to change. The place was packed and people seem to be running around not knowing what to do. Their is no structure, poor customer service. Take time to train your people!More

Date of visit: August 2018
Helpful?
Reviewed 7 August 2018

I used to be a big fan of Cafe Rio and ate there weekly. In a different city. Now I've moved and the closest to me is this one in Herriman. It is amazingly slow. They take your order really early in the line and...then you watch it lose heat on the counter until you finally make it to the register. Food quality is inconsistent. I was a big fan of the shrimp tacos until my second time getting a still-cold-in-the-center glob that must have thawed at some point and then refroze together.More

Date of visit: November 2017
Helpful?
Reviewed 20 February 2018 via mobile

Went at 5:45 pm on a Monday. Was not busy when we arrived. Ordered the highlighted menu item, green chili pork, but they were out. Settled for overly sweet pork instead. Asked for red sauce, but they were out of that, too! (How can a...mexican place run out of red sauce at the beginning of the dinner rush?) Asked for tomatoes - nope, no tomatoes. Phone rang off the hook the whole time we were there - no one was available to answer it. We were charged for 3 drinks, but we only ordered 2. I wanted to like Cafe Rio. We needed someplace without a wait. I will hesitate to return to this location. The menu is quite limited and I don't understand how those few items are not kept available.More

Date of visit: February 2018
Helpful?
Reviewed 19 November 2017

I took my grandson to Cafe Rio for his birthday dinner with grandpa. He was very happy and ordered a meal that was twice what he could eat but leftovers are ok too. My food was not very hot and not sure why but the...taste seemed bland to me. Seeing the other plates coming out I felt like mine was just more of the same. I won't say that the food tasted bad but I can't say it tasted good either. This seems like an average Mexican restaurant. Being that it is in Herriman, not at busy as other ones are.More

Date of visit: October 2017
Helpful?
Reviewed 20 August 2017 via mobile

Never had a great experience here. On the most recent visit, even with ordering online and given a time to pickup, we still waited an additional 20 minutes. Then we got home only to find our order to be wrong/incomplete. The salad had several hard...lettuce cores and wilty leaves, and the tortilla was stale. Pork tacos were extremely greasy and the salmon tacos were soggy. Once again, go to Costa Vida.More

Date of visit: August 2017
Helpful?
Reviewed 17 August 2017 via mobile

I really like the freshness of the food here. The tortillas are handmade on site. I had the salad with a tortilla and sweet pork. I also had a lime drink that was very good. Quick food. You order at counter and then pick up...and sit down.More

Date of visit: August 2017
Helpful?1  
View more reviews
Best nearby
Best nearby hotelsSee all
SpringHill Suites Salt Lake City-South Jordan
46 reviews
5.39 km away
Homewood Suites by Hilton Salt Lake City Draper
230 reviews
10.04 km away
Home 2 Suites by Hilton Salt Lake CitySouth Jordan, UT
489 reviews
10.65 km away
Hampton Inn Draper Salt Lake City
55 reviews
10.76 km away
Best nearby restaurantsSee all
'Bout Time Pub and Grub
19 reviews
.18 km away
TacoTime
7 reviews
.28 km away
Subway
7 reviews
.13 km away
Taco Bell
5 reviews
.94 km away
Best nearby attractionsSee all
The Real UP House
52 reviews
.45 km away
Epic Vacations
11 reviews
4.83 km away
Megaplex Theaters, The District
178 reviews
4.97 km away
Wardle Regional Park
5 reviews
5.76 km away
Questions & Answers
Get quick answers from Cafe Rio Mexican Grill staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about Cafe Rio Mexican Grill

Yes, Cafe Rio Mexican Grill offers takeaway services.

Cafe Rio Mexican Grill is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3