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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Italian, Pizza, European, Neapolitan, Campania, Southern-Italian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner
View all details
meals, features
Reviews (189)
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182 results
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138
26
12
1
5
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Traveller rating
138
26
12
1
5
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All reviews wood fired pizza calzone salad best pizza excellent atmosphere great food and service italian takeaway bay auckland
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Reviewed 13 February 2024

Beware the small print in the Voucher policy for Alessandro's. A $200.00 voucher was purchased as a gift. The voucher was given by staff, only after it had been paid for. The recipient of the voucher used less than $90 on one visit, expecting to...use the remaining $100 plus on a subsequent occasion. However, management were adamant that "No credit or change will be given on the unused portion of the voucher." Subsequent discussions with a supervisor were futile. "We don't act on credit". Hold that thought - there was no credit extended - the full $200.00 had been paid in advance! "Perhaps you should have been given cash as a gift!', was a further, less than helpful, contribution from an Alessandro's supervisor. "That's our policy - take it or leave it" was their comment. Unsuspecting customers forfeit any difference between the meal cost and the value of the voucher - in this case, over $110. After a time-consuming and difficult discussion a re-credited voucher for the difference was eventually proffered by Alessandro's, albeit under sufferance. It should not have been that difficult in a small community. We have eaten at Alessandro's on many occasions and like the establishment. They have lost my loyalty. I will never purchase a voucher from Alessandro's again - their loss in the long run. Oh well - make sure you read the fine print before purchasing and don't expect flexibility.More

Date of visit: February 2024
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Reviewed 12 February 2024

I would have readily given this restaurant 5 stars but for one thing. Came here on a busy evening and ordered dinner for myself and my husband. He had the prosciutto and rocket pizza which was excellent. Real authentic pizza base and cooked in a...wood fired over. I chose the SPAGHETTI AGLIO OLIO E PEPERONCINO. The pasta was very good and I asked the waiter for some black pepper. Ideally they should offer this without being asked in Italian restaurants. He cracked some pepper over the pasta and left. I then asked a different waitress for some parmesan. I expected her to sprinkle some over the top of the pasta but instead she brought a small dish of parmesan to the table. We enjoyed our meal, had a friendly chat with one of the Italian chefs and left after paying our bill. On checking the receipt I discover they had added a charge of $4.00 for the parmesan. I have never been charged for parmesan in an Italian restaurant and think this is disappointing especially as there was no mention of this being an extra charge. Loved the food and staff but whoever decided to charge customers for having parmesan on their pasta needs to think about this.More

Date of visit: February 2024
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Reviewed 19 September 2023

Our go-to pizza place in Hawke’s Bay. More than that, it is the most delicious pizza we’ve had to date- spanning four countries! Our sons have an ongoing challenge where they compare every pizza place to Alessandro’s - and nothing has beat it yet! Excellent...service, food and drinks every time. You won’t be disappointed!More

Date of visit: September 2023
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Reviewed 9 August 2023 via mobile

Good location. Good food and service but we had to wait for our food longer than we expected. Tables near is came after us and they got their meal before us. Waitress said that our food was late because we order a starter. Overall good...birthday dinner.More

Date of visit: August 2023
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Reviewed 3 August 2023

Only reason writing a review here is the response of this restaurant when you raise a concern. Great if you eat in but not good for takeout. Sadly, twice now have had lasagne that has arrived with a very small portion size and tonight the...whole dish was swimming in oil. It is a pity as the pizzas are fantastic both in the restaurant and as take out.More

Date of visit: August 2023
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Reviewed 16 January 2023 via mobile

Pizzas and pasta was tasty. Service was great and we felt like we were looked after. We’ll be going back. Wish we had this restaurant in Auckland!

Date of visit: January 2023
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Reviewed 25 November 2022

I only tried a takeaway from here as the place was rammed but the meals were amazing for the price and I would definitely go back for a proper sit down meal.

Date of visit: December 2021
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Reviewed 4 September 2022 via mobile

Great food and great atmosphere. Staff are charming and just want to please. Will def return and highly recommend to anyone

Date of visit: September 2022
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Reviewed 27 August 2022 via mobile

As good as ever. The best pizzas I’ve had outside of Italy, with exceptional service provided by Anita to top it off. A cozy atmosphere, great selection of pizzas, pastas and salads and a decent wine list. A must visit when in the Hawke’s Bay,...even worth travelling to from further afield! Hope to be back again soon. Thanks team.More

Date of visit: August 2022
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Reviewed 25 May 2022

From the time you walk in it’s the best experience. Faizi the waiter goes above and beyond to make your visit one to remember. He is the best. The food is everything and more. There is nothing you could fault. Thankyou Faizi. We will be...back.More

Date of visit: May 2022
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Reviewed 23 May 2022 via mobile

I can see why this place is so popular. I thought the service was excellent, good selection of dishes to choose from and I really enjoyed the pizza I ordered. I will definitely visit again when in the area

Date of visit: May 2022
Helpful?1  
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Reviewed 15 May 2022 via mobile

We came here last weekend, my husband ordered a calzone and mentioned the inner could be hotter. We decided to go back there this evening, my husband noticed the young maitre’d had already given the heads up to the chef to ensure a hotter calzone...if my husband ordered it, which he did and it was hot! We were so impressed by the young maitre’d, his super friendly nature, ability to remember what his customers ate and any improvements that could be made were acted on with decisiveness and confidence. This is what hospitality is all about. My boys have big appetites and love not only the eating but also the cooking of food, this young man encouraged them to observe how the wood fired pizzas were put into the clay oven. If you haven’t experienced the wonderful warm hospitality of this authentic Italian place, then make sure you do, soon.More

Date of visit: May 2022
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Reviewed 10 May 2022

This restaurant is extremely busy so get there early. Food is excellent and they have some excellent choice of wines!! it is a bit noisy, service was good.

Date of visit: May 2022
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Reviewed 4 April 2022 via mobile

If you want delicious food, quality service and an excellent atmosphere, Alessandro’s is the best little place in Havelock North. Friends who were with us and have traveled Italy extensively claimed it’s up there with actually being in Italy, and I’d 100% agree. It’s a...slick yet welcoming and has a friendly atmosphere, the service and food is top notch. What more can I say other than, if you’ve not been, you’re truly missing out. Great job to the owners and staff, keep up the excellent work.More

Date of visit: March 2022
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Reviewed 13 February 2022

Excellent Italian style restaurant. We had pasta and pizza and they were all excellent and cooked with care. Very popular spot so go early or make a booking. Definitely save room for the Nutella Pizza - one of the best we have tried.

Date of visit: February 2022
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Questions & Answers
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gowerdj
26 August 2020|
Answer
Response from Alessandros_Pizzeria | Property representative |
Hi there, Please go to Alessandros FaceBook page and send me a private message and I will give you the necessary details. Am unable to do so on TripAdvisor. Look forward to hearing from you. Kind regards Alessandro
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SavySav78
17 June 2019|
Answer
Response from Alessandros_Pizzeria | Property representative |
Sorry we don’t do deliveries. Alessandro’s is now closed for our annual break. Please check our Facebook page for reopening date.
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ALESSANDRO'S, Havelock North - Menu, Prices & Restaurant Reviews

Frequently Asked Questions about Alessandro's

Yes, Alessandro's offers takeaway services.

Alessandro's is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5