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2
Wed, 27/10
20:00

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$20 - US$25
CUISINES
American, Steakhouse, Bar, Canadian
Reviews (1,858)
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1,661 results
Traveller rating
780
556
222
62
41
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LanguageEnglish
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Traveller rating
780
556
222
62
41
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All reviews steak prime rib twice baked potato salad ribs chicken potatoes cooked to perfection buffet breakfast our waiter caribou medium canada
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Reviewed 3 weeks ago

We had an average dinner last week. My wife had the filet mignon and shrimp plate and it was very tasty. I had the prime rib medium rare; it appeared to be properly cooked but was far than the tenderness and taste that I have...experienced at other Keg restaurants. We are great fans of the Keg chain when we crave a good steak and roast beef. I hope my next visit will prove that this was an exception.to your usual great roast beef.More

Date of visit: September 2021
Helpful?
Reviewed 3 weeks ago via mobile

It was a wonderful dining experience. The appetizers were great. The dinner of steak and obster and steak and shrimp was outstanding. The service was excellent. The staff wore masks. Reservations preferred for dinner, but not for breakfast and lunch.

Date of visit: September 2021
Helpful?
Reviewed 20 September 2021

We made a reservation for a nice supper out but when we got our steaks they were not up to the Kegs stndard.My well done steack was charred and my wifes med well staek was med raw.This is the first time at a akeg that...I have complained about the food.More

Date of visit: September 2021
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Reviewed 20 September 2021 via mobile

This restaurant does not follow covid mandates. We stayed the night in the hotel and went down for breakfast as we had a F&B credit (which we lost out on due to the fact that we value our health). They were doing a buffet, which...is already a questionable choice in a pandemic, but there was a couple without masks leaning unnecessarily close to the food. I told the hostess that was disgusting and asked how they were allowed to be doing that when the mask mandate is in place. She flat out said they don’t enforce it. Long story short I wouldn’t eat here if you care at all about your health. Who knows what other health and safety regulates they ignore.More

Date of visit: September 2021
Helpful?1  
Reviewed 17 September 2021

We went with a group of friends to celebrate Service was great but the seafood was very overcooked. The steak was ok. Ive been to several kegs and the standard of food is always disappointing. I don't visit if I get to pick the venue...as its always poor and expensive for the quality of the food. Such a shame as Keg restaurants could be amazing.More

Date of visit: September 2021
Helpful?1  
Reviewed 4 August 2021

Myself and my partner regularly go to the Keg in Toronto and have dined in several Keg locations in Ontario, Quebec and BC. However our experience in Banff was extremely disappointing and the food standard fell well below what we are used to being served...in Keg restaurants. We ordered the scallops & bacon as an appetiser and when it arrived it was literally just scallops served on a white plate with no garnish or effort made toward food presentation. We each asked for medium/rare steak, and it was so overcooked there wasn't any trace of pink when we cut into it. The restaurant itself is lovely, as are the staff, however this was a meal my partner and I had been really looking forward to during our vacation in Banff and unfortunately it ended up being the most disappointing meal we ate during our entire trip.More

Date of visit: June 2021
Helpful?1  
TheKegSteakhouse, Marketing at The Keg Steakhouse and Bar, responded to this reviewResponded 11 August 2021

Hi Orla, we appreciate you taking the time to share your experience with us and we'd like to ensure we follow up. We encourage you to email us at kegcommunity@kegrestaurants.com with these details, including the location, so we get in touch directly.

Reviewed 18 April 2021 via mobile

Definitely not up to standards. Portions substantially reduced. Potato was over cooked. My wife’s chicken dish was unusually small as well. Perhaps trying to save mine due to Covid?More

Date of visit: April 2021
Helpful?1  
TheKegSteakhouse, Marketing at The Keg Steakhouse and Bar, responded to this reviewResponded 28 April 2021

Hi there, Thank you for sharing your feedback with us. We'd like an opportunity to follow up with you directly, and encourage you to email us at kegcommunity@kegrestaurants.com. We kindly ask that you include these details and the location of your visit, so that we...More

Reviewed 18 April 2021 via mobile

Asked for two medium rare steaks. Neither had grill marks on one side... Very rare. Staying at the Caribou. Plastic cutlery was a nice touchMore

Date of visit: April 2021
Helpful?
TheKegSteakhouse, Marketing at The Keg Steakhouse and Bar, responded to this reviewResponded 28 April 2021

Hi Brendan, Thank you for sharing your feedback with us. We'd like to follow up with you about the quality of your steak, and if you email us at kegcommunity@kegrestaurants.com with the details of your order, including the location, we'll be sure to connect with...More

Reviewed 5 April 2021

Negative experience: 1. I asked to change the table given, but the lady told me that all table was reserved. During the 2 hours there, I didn’t see all tables occupied. 2. Asked for non seasoned steak and received the opposite . They changed but...took some time to get the correct one. 3. Service a little slow. Positive experience 1. Manager came to apologize for the mistake made in the food. 2. That plate was no charged 3. Clean and nice place.More

Date of visit: April 2021
Helpful?
TheKegSteakhouse, Marketing at The Keg Steakhouse and Bar, responded to this reviewResponded 13 April 2021

Hi Trina, We appreciate you sharing your feedback, and if you have anything else you’d like to share, we’re all ears! You can email us at kegcommunity@kegrestaurants.com with the details and location of your visit, and a member of our team will be sure to...More

Reviewed 19 October 2020

You can usually count on a good dinner at The Keg and this time was no different. We had the scallops and bacon appetizer and the sirloin keg classic steaks. Everything was delicious and service was good.

Date of visit: October 2020
Helpful?
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Questions & Answers
Ask a question
jackiegreen529
9 July 2018|
AnswerShow all 6 answers
Response from M3398RRdavidb | Reviewed this property |
I had the ribs both times i was there. Absolutely wonderful. Their bbq sauce is excellent
0
Votes
tasneemali00
30 December 2017|
AnswerShow all 6 answers
Response from SteveAndKaySurrey | Reviewed this property |
I think you will need to contact Keg directly for an answer to this question. I have had a look on their website and cannot see any reference to Halal meat, and there isn't a search facility. However, although TA does not... More
1
Vote
Alpha D
16 November 2017|
AnswerShow all 5 answers
Response from Banff_LodgingCompany | Property representative |
Dear Dee P, Thank you for your question. Our restaurant is family friendly. Kind Regards.
0
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Frequently Asked Questions about The Keg Steakhouse and Bar

The Keg Steakhouse and Bar is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4